Basic Info

Alaa khattab

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Research coder at CARMA

Experience Details

Research coder

Marketing/PR/Advertising

Experienced (Non-Manager)

i would really consider what we are doing as media auditing , we simply review traditional media ( websites , magazines and news paper ) and we conduct analysis based on each client requirement , the main purpose of this is to oversee the direct and indirect marketing so that we can advice the client to make a forecast about next period marketing budget .
while doing that we review customer feedback about services provided by our client.
we walk our client through in case there is a situation they need to be prepared for and give advice regarding what to do in case of a crisis ( like in Volkswagen emission story),
we deal with different industries such as : automotive , cosmetics , governmental units , banking , pharmaceuticals.


Company Details

CARMA (multinational)

Giza, Egypt

501-1000 employees

Market Research , Business Services - Other

https://www.carma.com/

Aug 2015 to present (1 year 4 months)
Customer service representative at Vodafone

Experience Details

Customer service representative

Customer Service/Support

Entry Level

talking to customers in UK sorting out problems concerning their bills as i was part of the billing team.
listening to the customer and acknowledge them that we have understood what they want and that their issue will be sorted is the key to do this task.
effective communication did help me to make sure that by the end of the call our customer had received the best service we can give.


Company Details

Vodafone (multinational)

6th of October City, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

May 2014 to Oct 2014 (5 months)

Education

B in business

Education Details

B

business, accounting

Cairo University, Egypt

C / Good / 65 - 75%

accounting , management , insurance , banking , marketing , computer

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el haram

Egypt

2011

A / Excellent / 85 -100%

N/A

el haram
2011

Training and Courses

Training/Course Details

english

Sep 2012

berlitz

N/A

This profile is fresh!
Last update 30 days ago.

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Profile Skills and Keywords

AccountingAdaptiveBusinessBusiness Services - OtherBusiness-orientedCARMACreativityCustomer SerivesCustomer ServiceCustomer Service RepresentativeDirect CommuicationEnglishFlexibleGermanImproving Business ProcessLeaderMarket ResearchMarketingMedia AnalysisMicrosoft ExcelMicrosoft WordNegotiatorOpen DiscussionsProblem SolverReceiving FeedbackResearch CoderRima WebtoolSupportTeam WorkTelecommunicationsVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

rima webtool

rima webtool

: Expert

: Medium

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

media analysis

media analysis

: Expert

: High

:

Less than 1 year

customer serives

customer serives

: Advanced

: Little

:

Less than 1 year

Key Skills

Leader, Business-oriented, Negotiator, Problem Solver, Flexible / Adaptive

Online Presence

https://www.facebook.com/alaa.ah.khattab

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