Basic Info

Halim Khalil

1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support Agent at Etisaal international

Experience Details

Technical Support Agent

Customer Service/Support

Entry Level

- Providing advice, information and assistance to callers.
- Attempting to resolve all enquires on first contact with the caller.
- Making sure that all telephone calls are answered promptly.
- Dealing with a customers queries, requests, orders or complaints.
- Identifying and escalating priority issues or customer complaints.


Company Details

Etisaal international (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Nov 2016 to present (11 months)
IT specialist Soldier at Egyptian armed forces

Experience Details

IT specialist Soldier

Installation/Maintenance/Repair, IT/Software Development

Entry Level

Troubleshooting and maintaining and repairing a variety of equipment such as (computers, printers and cables)


Company Details

Egyptian armed forces

Cairo, Egypt

More than 1000 employees

Military

N/A

Apr 2015 to Jun 2016 (1 year 2 months)
Customer Service - Call Center at Etisal

Experience Details

Customer Service - Call Center

Customer Service/Support

Entry Level

N/A


Company Details

Etisal (multinational)

Cairo, Egypt

101-500 employees

Consumer Services

http://www.etisal.com.sa/

Jul 2014 to Oct 2014 (3 months)

Achievements


I've ability to achieve my average handle time with Providing advice in professional way and I've ability to Work under Pressure.


I've ability to work at any type of work environment.


Education

BD in Communication Engineering

Education Details

BD

Communication Engineering

Delta Higher Institute For Engineering And Technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Delta Higher Institute For Engineering And Technology
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Ahmadiya

Egypt

2009

A / Excellent / 85 -100%

N/A

Al-Ahmadiya
2009

Certifications

CCNA
Jun 2016

Certificate details

CCNA

Jun 2016

N/A

N/A

N/A

Cisco

N/A

Training and Courses

Training/Course Details

English language

Sep 2013

Axon

N/A

CCNA at YAT
Jul 2017

Training/Course Details

CCNA

Jul 2017

YAT

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

AnalyticalArabicCCNACommunication EngineeringComputer SkillsConsumer ServicesCreativeCustomer ServiceCustomer Service - Call CenterCustomer SupportCustomer-orientedEnglishEnglish LanguageEtisaal InternationalEtisalFootballFriendsITIT Specialist SoldierInstallationMaintenanceMicrosoft ExcelMicrosoft OfficeMicrosoft WordMilitaryMoviesMusicMy ParentsNetworkingProblem SolverReadingRepairSmart TechnologiesSoftware DevelopmentSupportSupportiveTechnical SupportTechnical Support AgentTraveling

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft excel

Microsoft excel

: Expert

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Advanced

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

IT

IT

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Customer-oriented, Creative, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=AAMAAA1I7DsBRoQHnV7Sg1w6Hm2-5YIEjbfk0VY&trk=hp-identity-name

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