Fatma Alzahraa Fathi

Senior CSR, Quality Coach Delegate & Tele sales ExecutiveFull Time

• Job Details:Supervise and coach customer service representatives (CSRs) to ensure they meet and exceed performance targets. Monitor call quality, provide constructive feedback, and implement quality assurance processes. Analyze CSR performance metrics and develop training programs to enhance service quality. Implement and uphold company policies to improve customer satisfaction and retention. Resolve complex customer complaints, escalating issues as needed, while ensuring a high level of customer satisfaction.

Senior CSR & SupervisorFull Time

• Job Details:Managed customer service operations, handling inquiries, complaints, and technical support requests. Trained new staff and provided ongoing support to ensure adherence to company standards. Ensured customer satisfaction by resolving complex issues and providing tailored solutions. Conducted performance assessments and guided team members on improvement plans.

Senior CSRFull Time

• Job Details:Delivered exceptional customer support for various services, ensuring user issues were resolved in a timely and professional manner. Coordinated with cross-functional teams to troubleshoot and resolve technical and service-related problems. Managed escalated customer issues, providing solutions that met or exceeded customer expectations.