Basic Info

Menna Ahmed

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Teaching Assisstant at Windrose Academy

Experience Details

Teaching Assisstant

Education/Teaching

Entry Level

Assist the class teacher with the day to day smooth running of the classroom.
Help the class teacher with record keeping, such as tracking attendance and assessments.
Prepare or source materials and resources as required, for classes/year groups, including use of reprographic equipment.
Assist with planning and attend weekly planning meetings as required.
Assist in facilitating learning in the key areas of the British curriculum.


Company Details

Windrose Academy (multinational)

Cairo, Egypt

51-100 employees

Education

N/A

Aug 2016 to present (1 year 4 months)
Customer Experience Expert at VFS TasHeel International

Experience Details

Customer Experience Expert

Customer Service/Support

Entry Level

cheduling appointments for applicants at the VISA CENTER.
Document scrutiny and collection for visa processing.
Handling applicants queries personally or via e-mail.
Auditing the visa application and the applicant's documents to make sure that its ready to be delivered to the Saudi Embassy.
Communicating with the Saudi Mission Team regarding applicants visa status.
Following up with the applicants after receiving their passports and explain rejection reasons if they exist.


Company Details

VFS TasHeel International (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism

https://www.vfstasheel.com/VFSTasheel/opsys/auth/login

Jan 2014 to Feb 2016 (2 years 1 month)
International Account Advisor at Vodafone International Services

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

 Resolving product and service problems
 Providing product and service information


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2013 to Dec 2013 (2 months)

Education

Bachelor Degree in Political Science

Education Details

Bachelor Degree

Political Science

Cairo University, Egypt

C / Good / 65 - 75%

International Relations International Law Political Theory Political Thought Public Adminstration

N/A

Cairo University
2009 - 2013

Certifications

ICDL
Sep 2013

Certificate details

ICDL

Sep 2013

N/A

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

Customer Service and Personal leadership skills

Aug 2015

VFS TasHeel International

customer sevice and personal leadership skills

Training/Course Details

French Language

May 2016

The French Institute in Cairo

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdminstrationArabicCustomer Experience ExpertCustomer ServiceCustomer Service And Personal Leadership SkillsDetails-orientedEducationEnglishFlexibleFrenchFrench LanguageICDLInitiativeInternational Account AdvisorInternetMicrosoft OfficePolitical ScienceResearchSupportSupportiveTeaching AssisstantTeam PlayerTelecommunicationsTrainingTravel And TourismVFS TasHeel InternationalVodafone International ServicesWindrose Academy

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Advanced

: High

:

1-3 years

Microsoft office

Microsoft office

: Advanced

: High

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Advanced

: High

:

1-3 years

Research

Research

: Advanced

: High

:

1-3 years

Adminstration

Adminstration

: Intermediate

: High

:

1-3 years

Training

Training

: Intermediate

: High

:

Less than 1 year

Key Skills

Initiative, Flexible / Adaptive, Details-oriented, Team Player, Supportive

Like Menna`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Menna's full profile and find more great talent and professionals to join your team.