Basic Info

Sherif Mostafa

13 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Assistant Recruitment Manager at Union National Bank

Experience Details

Assistant Recruitment Manager

Human Resources

Experienced (Non-Manager)

• Ensure implementation of det


Company Details

Union National Bank

Cairo, Egypt

101-500 employees

Banking

N/A

Apr 2013 to present (3 years 8 months)
Sr. Regional Recruitment Specialist – Middle East at Siemens Technologies S.A.E.

Experience Details

Sr. Regional Recruitment Specialist – Middle East

Human Resources

Experienced (Non-Manager)

Responsibilities:
Was the Key


Company Details

Siemens Technologies S.A.E. (multinational)

Egypt

More then 1000 employees

Oil and Gas

N/A

Feb 2008 to Jan 2013 (4 years 11 months)
Talent Sourcing & Selection Specialist at ECCO Oustsourcing

Experience Details

Talent Sourcing & Selection Specialist

Human Resources

Experienced (Non-Manager)

Responsibilities:

• Searching


Company Details

ECCO Oustsourcing

Egypt

More then 1000 employees

Telecommunications

N/A

Oct 2006 to Dec 2008 (2 years 2 months)
Customer Service Agent at ECCO

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

Worked as a Customer Service Representative, outbound at the American project "Grafi Print"
Making calls to the printing companies located at the United States, Canada and Mexico in
order to buy their surplus large sized printing equipment; After 6 months of working as an agent in this project I became the manager of the
team
Expanded the service zone from America only to Canada and Mexico too
Participated & supervised the hiring process of the new candidates who joined my


Company Details

ECCO

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jan 2005 to Oct 2006 (1 year 9 months)
Customer Service Representative at Hilton Reservation World Wide

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Receiving world wide calls from the Hilton customers to do, check & confirm their reservations
Doing some cross & up selling for the Hilton units’ world wide through the calls; Got the inbound experience for the customer service
Had the knowledge of the hostelling systems and how it runs
Awarded as best agent for my last three weeks there


Company Details

Hilton Reservation World Wide (multinational)

Cairo, Egypt

More then 1000 employees

Hospitality/Hotels

N/A

Mar 2005 to Jan 2005 (2 month)
Telesales Agent at AmecoTech

Experience Details

Telesales Agent

Customer Service/Support

Entry Level

VOIP communications & 011 communications is a prepaid long distance phone service,
Serving the both business & residents in the United States. My responsibilities were to
convince the customers & get over their rejections by a rapid defining to their needs


Company Details

AmecoTech

Cairo, Egypt

N/A

Telecommunications

N/A

Jun 2004 to Dec 2004 (6 months)

Education

Bachelor's Degree in Social Work

Education Details

Bachelor's Degree

Social Work

Helwan University Cairo, Egypt

Not specified

N/A

Studied Social Work

Helwan University Cairo
1999 - 2004

Certifications

HR Diploma
Feb 2015

Certificate details

HR Diploma

Feb 2015

N/A

N/A

N/A

Canadian Chamber of Commerce

N/A

Training and Courses

Training/Course Details

Competency Based Interviews

Jan 2015

Egyptian Banking Institute

N/A

Training/Course Details

Professional Leaders

May 2013

Union National Bank - Egypt

N/A

Training/Course Details

Effective CV screening & Define the attractive job description

Dec 2011

Siemens - Dubai

N/A

Training/Course Details

Power of Customer Service

Apr 2010

American Chamber of Commerce

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAssistant Recruitment ManagerBankingCompetency Based InterviewsCustomer ServiceCustomer Service AgentCustomer Service RepresentativeCustomer-orientedCustomerServiceEffective CV Screening & Define The Attractive Job DescriptionEnglishHR DiplomaHilton Reservation World WideHospitalityHotelsHuman ResourcesInnovativeMicrosoft OfficeOil & GasOil And GasPower Of Customer ServicePresenterProblem SolverProfessional LeadersSiemens Technologies S.A.E.Social WorkSr. Regional Recruitment Specialist Middle EastSupportSupportiveTalent Sourcing & Selection SpecialistTelecommunicationsTelesales Agent

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Banking

Banking

: Expert

: Extreme - I love it!

:

3-5 years

Oil & Gas

Oil & Gas

: Expert

: Extreme - I love it!

:

3-5 years

CustomerService

CustomerService

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Presenter, Customer-oriented, Problem Solver, Innovative, Supportive

Online Presence

http://www.linkedin.com/pub/sherif-mostafa/42/159/693

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