Basic Info

Mohamed farrag

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Internal employee relation at Samsung

Experience Details

Internal employee relation

Human Resources

Experienced (Non-Manager)

• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution Keep records of customer interactions.
• Follow communication procedures, guidelines and policies
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint , determining the cause of the problem , selecting and explaining the best solution to solve the problem; expediting correction or adjustment , following up to ensure resolution.


Company Details

Samsung (multinational)

Dubai, United Arab Emirates

101-500 employees

Telecommunications

N/A

Mar 2017 to present (10 months)
Senior HRO at BDO

Experience Details

Senior HRO

Human Resources

Experienced (Non-Manager)

▪ Establish comprehensive processes and procedures for payroll
▪ Verify accurate and timely wage calculations, overtime, and termination allowances
▪ Develop formal reporting system to communicate results of audit activities to management and regulatory compliance agencies
▪ Provide excellent customer service to Human Resources Business Partner and employees
▪ Responsible for all wage, tax, and service reports
▪ Knowledge of related federal / state / local laws and regulations
▪ Supervisory Experience
▪ Salary administration
▪ Benefits administration


Company Details

BDO (multinational)

Cairo, Egypt

101-500 employees

Business Services - Other

www.bdoesnad.com

Nov 2015 to Feb 2017 (1 year 3 months)
Senior payroll at A F AUTOMOTIVE(ABOULFOTOUH)

Experience Details

Senior payroll

Human Resources

Experienced (Non-Manager)

Directs Personnel staff in completing personal files with all legal required documents and issue regular reports of personnel files status
Follows up on work permits and social insurance status and issue regular reports as required of staff’s social insurance and work permit status.


Company Details

A F AUTOMOTIVE(ABOULFOTOUH)

Cairo, Egypt

N/A

Automotive, Automotive

N/A

Oct 2010 to Oct 2015 (5 years)
Sales &Operation Manager at Pharos Trading ( floors & moor)

Experience Details

Sales &Operation Manager

Sales/Retail

Manager

follow up the client orders till to installation complete then preparing the professional reports to top management about any thing related to our products.


Company Details

Pharos Trading ( floors & moor)

Cairo, Egypt

1-10 employees

Furniture

N/A

Mar 2007 to Sep 2010 (3 years 6 months)
Tele sales representative at Premium international card

Experience Details

Tele sales representative

Sales/Retail

Entry Level

N/A


Company Details

Premium international card

Giza, Egypt

51-100 employees

Marketing and Advertising

N/A

Oct 2005 to Mar 2006 (5 months)

Education

MBA in general management

Education Details

MBA

general management

International Business School of scandinivia, Denmark

Not specified

N/A

N/A

International Business School of scandinivia
2013 - 2015
Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

eltwfikya

Egypt

1999

B / Very Good / 75 - 85%

N/A

eltwfikya
1999

Certifications

H.R.M
Apr 2012

Certificate details

H.R.M

Apr 2012

95 out of 100

N/A

N/A

Egycham

N/A

Training and Courses

hrm at egycham
Apr 2013

Training/Course Details

hrm

Apr 2013

egycham

N/A

Jobseeker photo

Profile Skills and Keywords

AccountingArabicAutomotiveBDOBusiness DevelopmentBusiness Services - OtherCommunicatorCookingEnglishFurnitureGeneral ManagementH.R.MHard WorkerHr GeneralistHrmHuman ResourcesInteractiveInternal Employee RelationInternetItalianMBAMarketing And AdvertisingMicrosoft OfficeNas HitsPayrollPhotographyProblem SolverRetailSalesSales &Operation ManagerSamsungSenior HROSenior PayrollSocialising.Team PlayerTele Sales RepresentativeTelecommunicationsVolunteer Work

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Intermediate

Italian

Italian

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

nas hits

nas hits

: Expert

: High

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

sales

sales

: Advanced

: Medium

:

5-7 years

hr generalist

hr generalist

: Advanced

: Extreme - I love it!

:

3-5 years

payroll

payroll

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Communicator, Hard worker, Problem Solver, Interactive, Team Player

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