Basic Info

Samaa saber

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative II at Regus Egypt

Experience Details

Customer Service Representative II

Administration, Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

• Sales Representative for selling offices.
• Setting up business offices with all required supplies and facilities.
• Promote Regus Products and Services.
• Producing center management reports, complies with audit requirements on service levels, deals with initial customer complaints to a satisfy them.
• Technical support for any internet or computer problems.
• Call Screening.
• Managing any coming/going couriers.
• Arranging meeting rooms for the clients with all needed facilities.
• Revising the bank slips and Creating the clients' outstanding.
• Managing Accounts.
• Arranging with suppliers to purchase office supplies after getting best offers and make the best compromise.
• Using different software applications and systems (POS - Titan - People-soft- Intranet - others) to produce the best work accurately.
• Surveying the customers to examine the service delivery and customer satisfaction.
• Product/Service innovation and development.
• Ensure all administrative work of center's contracts, finance and accounting systems.


Company Details

Regus Egypt

Cairo, Egypt

More than 1000 employees

Business Services - Other, Public Relations and Communications , Consumer Services

N/A

Mar 2016 to present (9 months)
Retail Advisor at Vodafone Egypt

Experience Details

Retail Advisor

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Retail, Telecommunications, Consumer Services

N/A

Sep 2014 to Jan 2016 (1 year 4 months)
Educational counselor assistant at Lycee international Balzac

Experience Details

Educational counselor assistant

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Lycee international Balzac

Cairo, Egypt

N/A

Education

N/A

Sep 2013 to Jun 2014 (9 months)

Education

Bachelor's Degree in Economics

Education Details

Bachelor's Degree

Economics, Political Science

Future University in Egypt (FUE), Egypt

C / Good / 65 - 75%

N/A

N/A

Future University in Egypt (FUE)
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

MSE

Egypt

2009

A / Excellent / 85 -100%

N/A

MSE
2009
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationBusiness DevelopmentBusiness Services - OtherCommunicatorConsumer ServicesCustomer ServiceCustomer Service Representative IIEconomicsEducationEducational Counselor AssistantEnglishFlexibleFoodFrenchGymHandles StressMicrosoft OfficeOrganizerPhotographyPolitical ScienceProblem SolverPublic Relations And CommunicationsReadingRetailRetail AdvisorSAPSalesSiebelSupportTelecommunicationsTravellingVodafone EgyptWincash

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Siebel

Siebel

: Expert

: High

:

1-3 years

wincash

wincash

: Expert

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

SAP

SAP

: Beginner

: Medium

:

Less than 1 year

Key Skills

Communicator, Organizer, Problem Solver, Flexible / Adaptive, Handles Stress

Online Presence

https://www.linkedin.com/in/samaa-sherif-999800103?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/samaa.sherif.184https://twitter.com/samaahabib?lang=en

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