Basic Info

Hisham El Sedfy

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Business Partner at CIB (Commercial International Bank)

Experience Details

HR Business Partner

Human Resources

Experienced (Non-Manager)

 Participate on the department design and restructuring within designated area to ensure all business needs are reflected and that proposed changes conform to relevant policies and guidelines
 Conducts job analysis for various positions within designated area to reflect key role accountabilities, contribution towards the business and to clarify any duplication with other role/stakeholders within the organization
 Liaises with the LOBs and compliance department to ensure organization structures and job descriptions are finalized while ensuring compliance to all organizational policies and regulations and that any duplication or conflict interest is avoided.
 Follow up, collects and review performance management forms (annual objectives and appraisal forms) from departments in own area to ensure that the Performance Management (PM) process is carried out effectively within set timeframes
 Participate in the communication of PM policies, procedures and guidelines to ensure objective assessment and evaluation of employees.
 Advise employees on HR/Organizational policies and procedures and also receive and directs employees’ various HR inquires and requests to relevant stakeholders within HR department in order to ensure objective assessment and service provision
 Assists in the preparation and review of employee promotion nominations with business managers to ensure eligibility and objectively of promotion


Company Details

CIB (Commercial International Bank)

Cairo, Egypt

More than 1000 employees

Banking

www.cibeg.com

Dec 2014 to present (2 years)
Sr. Employee Relations Specialist at Hindawi Publishing Corporation

Experience Details

Sr. Employee Relations Specialist

Human Resources

Experienced (Non-Manager)

 Liaise between organization/management and employees to cover all communication between them and to manage employees’ accommodation to management decisions.
 Investigate, evaluate and solve employees’ cases effectively, in particular, disciplinary actions, performance management, grievance or any other employee related issues/conflicts, then communicate the suggested/agreed actions.
 Maintain records of investigation and grievance activities and submit periodical reports to show progress.
 Explain and provide advice to employees about organizational rules, regulations, policies, and procedures, and need for compliance.
 Develop, schedules, and conduct technical, management, and interpersonal skills training to improve employee performance.
 Develop effective employee relationships within the organization through designing, implementing and developing and Employee Relation Plan that has to be aligned with the business needs.
 Counsel and train supervisors in the effective performance coaching and application of policies.
 Analyze the results of Employee Satisfaction Surveys, and Exit Interviews and provide reports for review and analysis in order to guide and support managers with all matters/problems relating to employee relations that adversely affect moral, health and productivity.
 Prepare newsletters and other reports to communicate information about employee concerns and comments and organizational actions taken (example: flyer).
 Assist with updating company policy manuals and advise management on interpretation of the company policies required updates.


Company Details

Hindawi Publishing Corporation

Egypt

N/A

Writing and Editing

www.hindawi.com

Mar 2014 to Sep 2014 (6 months)
Employment Resources Specialist at Teleperformance Egypt

Experience Details

Employment Resources Specialist

Human Resources

Experienced (Non-Manager)

 Prepare a quarterly/yearly resources plan.
 Execute the action the plan with cooperation of the resources team.
 Assure actions are in place.
 Follow up on the daily/monthly team’s duties.
 Source the recruitment team with candidates.
 Calibrate with operations concerning the required candidates’ criteria.
 Attend and conduct face-to-face interviews to assure the criteria is met.
 Point of contact with; management, social media teams, recruitment agencies, embassies, universities and other sources.
 Prepare resources and recruitment required analysis and reports quarterly/annually.
 Prepare quarterly/annually resources presentations.
 Work with relationship management center team to develop outside recruiting sources.
 Included in the yearly resources budgeting plans.
 Network within the community to implement creative recruiting strategies.
 Meet staffing goals for a variety of departments and needs.
 Analyze recruitment in order to spot trends and effectively communicate suggested action plans.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.teleperformance.com

Jan 2013 to Mar 2014 (1 year 1 month)
Employee Relations and Development Associate at Teleperformance Egypt

Experience Details

Employee Relations and Development Associate

Human Resources

Experienced (Non-Manager)

 Handle all exit interviews in the company.
 Responsible of the company's attrition & absenteeism from the Recruitment dept. side.
 POC (Point of contact) for the ATAC.
 Handle the company's Global Initiatives including the "Employee satisfaction level, NPS, Focus Groups, and other business meetings".
 Handle all the rejoining cases to the company on most of the business levels.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.teleperformance.com

Jan 2012 to Dec 2012 (11 months)
Recruitment Specialist at Teleperformance Egypt

Experience Details

Recruitment Specialist

Human Resources

Experienced (Non-Manager)

 CV screening.
 Phone screening the applicants.
 Arrange interviews.
 Conduct the tests.
 Conduct Interviews with potential candidates.
 Write offer letters.
 Conduct orientation sessions for the new hired agent.
 In-charge of Vodafone Egypt hiring for 2 months.
 In-charge of Expedia.CA hiring for 3 months.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.teleperformance.com

Jan 2011 to Dec 2011 (11 months)
Technical Support Advisor - Samsung UK Account at Teleperformance Egypt

Experience Details

Technical Support Advisor - Samsung UK Account

Customer Service/Support

Entry Level

 Handle calls from U.K regarding any technical issue related to Samsung Mobiles (Hardware and Software Troubleshooting).
 Handle escalation calls.
 Support new agents.


Company Details

Teleperformance Egypt

Cairo, Egypt

More then 1000 employees

Telecommunications

www.teleperformance.com

Jul 2010 to Jan 2011 (6 months)

Education

College Diploma in Human Resources

Education Details

College Diploma

Human Resources

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

- Recruitment &Selection - Organizational Behavior - Compensation and Benefits - Performance Management - Strategic Human Resources - Talent Management - Employee Relations Management

N/A

American University in Cairo (AUC)
2012 - 2014
Bachelor's Degree in Commerce English - Accounting

Education Details

Bachelor's Degree

Commerce English - Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2006 - 2010

Training and Courses

Training/Course Details

Train The Trainers course (TTT)

Jun 2014

IMI

N/A

Training/Course Details

Public Speaking and Presentation Skills

Jun 2008

Dale Carnegie

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveBankingCommerce English - AccountingCustomer ServiceCustomer-orientedEmployee Relations And Development AssociateEmployment Resources SpecialistEnglishExecutorFlexibleHR Business PartnerHuman ResourcesInitiativeMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioMicrosoft WordPlannerPublic Speaking And Presentation SkillsRecruitment SpecialistSr. Employee Relations SpecialistSupportTechnical Support Advisor - Samsung UK AccountTelecommunicationsTeleperformance EgyptTrain The Trainers Course (TTT)Writing And Editing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: Medium

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

5-7 years

Microsoft Visio

Microsoft Visio

: Intermediate

: High

:

1-3 years

Fields of Expertise

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Intermediate

: High

:

Less than 1 year

Key Skills

Executor, Planner, Customer-oriented, Initiative, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=130742347&trk=nav_responsive_tab_profilehttps://www.facebook.com/hisham.ismail.376

Like Hisham`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Hisham's full profile and find more great talent and professionals to join your team.