RH

Radwa Ramadan Hussein

Customer service at National bank of Egypt

6th of October, Giza, Egypt

Work Experience

  • Team leaderFull Time

    National Bank of Egypt

    Oct 2020 - Present -4 yrs, 8 months

    • Customer serviceFull Time

      National bank of Egypt

      Dec 2018 - Present -6 yrs, 6 months

      • Domestic Tour operatorFull Time

        Tahrir Tours

        Jan 2018 - Oct 2018 -9 months

        Egypt

        • Customer service Full Time

          Hamis Travel

          Aug 2015 - Dec 2017 -2 yrs, 4 months

          Egypt , Giza

          • Job Details:Managing the reservation process from request to payment as well as following up with the customers . Handling daily correspondence, respond to inquiries, complaints and make reservations and changes as needed . Solve system problems (wrong mapping, wrong room type, wrong meal plan, and fake availability). Answer any hotel booking inquires (special request, amendment, waiving and finding new availability).

          • Education

          • Bachelor's Degree in Faculty of Commerce and Business administration

            Helwan University

            Jan 2017 

          • High School - Thanaweya Amma

            Om EL- Abtal

            Jan 2012 

          Activities

          • Organization at Fekra Team

            Student Activity

            Oct 2012 - May 2014 -1 yr, 7 months

          Skills

          • Microsoft Office
          • Customer Service
          • Communication
          • Computer Skills
          • Team work skills
          • Problem solve skills
          • Presentation Skills
          • Microsoft Excel
          • Time Management
          • organization

          Languages

          • Arabic

            Fluent

          • English

            Intermediate

          Training & Certifications

          • Accounting

            Egyptian Group for Accounting and Tax Consulting·2014
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