Saif Aldin Abdallah Al-Haj

Technical SupportFull Time

• Job Details:• Responsible for providing first line support to customers through inbound phone calls and emails. • Register customer’s information in the system. • Document and Log all cases and ensure accurate information is captured. • Troubleshoot and diagnoses technical hardware and software issues and recommends appropriate solution. • Interact and coordinate with other departments and repair centers to resolve customer issues. • In-charge of delivering problem resolution and customer satisfaction. • Serve as the escalation point for critical customer service issues. • Set commitments on cases that needs follow ups in order to insure the resolution of the customer’s concern. • Follow the company’s policies and procedures in resolving the customer’s issue.

Order Modification AgentFull Time

• Job Details:• Provide telephone and remote network support for product configuration and operational issues. • Utilize Cisco’s trouble ticket application and databases to manage and document customer issues. • Manage and respond to incoming email and support ticket requests in a timely manner. • Receive inbound support inquiries. • Utilize other customized tools and processes to help identify the root cause of technical problems. •Effectively articulate necessary technical information to customers in a simple and concise manner over the telephone or via e-mail. • Communicate and work effectively with staff in all levels of Cisco Services Business Units. • Meet or exceed individual performance goals focused on providing superior customer support. •Perform other duties as required by Cisco Management.

Account ManagerFull Time

• Job Details:• Dealing with most of the major high tech companies in the market as: Cisco, Avaya, Oracle, Google, TippingPoint, Tandberg, Vasco, Ipoque, Citrix, Barracuda, Vbrick, ScanSafe, and Polycom. • Scouting for prospective accounts. • Managing senior accounts and maintaining level of support. • Responsible for training new salesmen. • Marketing and advertisement. • Attend sales meetings, industry trade shows, and training seminars in order to gather information, promote products, expand network of contacts, and increase knowledge. • The most important solutions the company offered are: Video Conferencing (High Definition Video Conferencing). IP Telephony. Universal Search. Routing and Traffic Analytics. Wireless and Broadband Networking. Intrusion Prevention Systems • Find and offer the best solutions according to the client needs and arrange the contracts. • Arrange appointments to collect the cash upon the client request.