Farah Khaled Abdel-Hafiz

Customer Service OfficerFull Time

• Job Details:• Proper and accurate handling of customer requests within the department in all services as opening new accounts. • Introduce, explain, sell and cross sell bank services and products, clarifying all features to ensure customer understanding and satisfaction. • Prepare secured and unsecured facilities and personal loans. • Handle customer complaints and propose solutions to ensure customer satisfaction, • Awareness of competitors’ services and products and ability to show points of strength and weakness. • Ensure regular coordination with other departments within the branch and head office divisions to ensure providing superior services to customers. • Follow up with the operation department to block a client’s account, stating reason, purpose and amount of block. • Review dormant accounts and contact customers to reactivate it. • Review minor and over-limit accounts and take corrective action. • Ensure that customer information data are added/ updated correctly and complete. • Sign for signature verification external verification on the request and documents then send it to head of customer service and other authorized personnel to review and sign. • Achieve targets to ensure fulfilling the business plan. • Responsible for handling any additional task requested from Direct Managers. • Control AML within the area. • Accurately recording branch documentation, readily accessible on file and respecting confidentialities.

Summer Intern in Finance/Order Processing Department.Internship

• Job Details:• Validated price list used for discount calculations. • Checked rebates and credits issued for two-tier partners. • Organized customers’ orders and prepared checklist. • Verified that all orders supporting documentation are attached before implementation. • Inspected customer master file on AS400 and tabulated new customer data. • Prepared own usage forms and acquired all requested approvals.