Basic Info

Nourhan Soliman

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Electronic Store House

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies


Company Details

Electronic Store House

Cairo, Egypt

11-50 employees

Electronics and Semiconductors

Electronic

Jun 2017 to present (3 months)
Customer Service Representative at Water Way for Real Estate Investment

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies


Company Details

Water Way for Real Estate Investment

Cairo, Egypt

101-500 employees

Construction - Residential & Commercial/Office

Real Estate Investment

Nov 2016 to Apr 2017 (5 months)
Admin Assistant at International Nursery

Experience Details

Admin Assistant

Education/Teaching, Training/Instructor

Entry Level

• Is responsible for all office management functions.
• Preparing time sheets
• Design filing systems
• Assists the management in completing and following through on administrative problems and actions after a decision.
• Implements improvement in methods, systems and organization of administrative and other services
• Maintains an inventory of office supplies and equipment
• Processes bills for payment
• Responsible for directing employees and seeing that their jobs are done efficiently.
• Responsible for the hiring process and make interviews.
• Responsible for reporting to higher management and acting as liaison between administrative support and the senior management


Company Details

International Nursery

Cairo, Egypt

1-10 employees

Education

N/A

Sep 2015 to Oct 2016 (1 year 1 month)
Customer service (intern) at QNB bank

Experience Details

Customer service (intern)

Banking

Student

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication


Company Details

QNB bank (multinational)

Cairo, Egypt

More than 1000 employees

Accounting and Auditing Services

qnb bank

Jul 2015 to Jul 2015

Achievements


I have achievements as English teacher at Smile hope (2015 - present) I have achievements as Customer service at QNB bank (2015 - 2015)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sembiat Abiola

Egypt

2011

A / Excellent / 85 -100%

N/A

Sembiat Abiola
2011

Certifications

Certificate details

financial account

Aug 2015

good

N/A

N/A

financial account course at ain shams university

Training and Courses

Training/Course Details

English course

Jan 2016

Birlitz

N/A

Training/Course Details

costumer service

Jul 2015

Q N B BANK

. Respond to guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied guests into return guests. Manage customer complaints to build brand loyalty.

Training/Course Details

financial accounting

Oct 2015

ain shams university

course financial accounting at ain shams university

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdmin AssistantArabicBANKBankingConstruction - Residential & CommercialCostumer ServiceCreativeCustomer ServiceCustomer Service RepresentativeCustomer-orientedCustomers ServiceENGLISH TEACHEREducationElectronics And SemiconductorsEnglishEnglish CourseFinancial AccountFinancial AccountingFrenchHard WorkerHardworkerInternetItalianLeader Ship PersonalityMicrosoft AccessMicrosoft ExcelMicrosoft WordOfficeOrganizerPoir PointQNB BankReadingSocialSupportSwimmingTeamwork Attitude

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Fluent

: Advanced

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

poir point

poir point

: Intermediate

: Medium

:

Less than 1 year

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

ENGLISH TEACHER

ENGLISH TEACHER

: Intermediate

: High

:

1-3 years

customers service

customers service

: Intermediate

: Medium

:

Less than 1 year

BANK

BANK

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Creative, Organizer, Social

Online Presence

nourhan solimanNourhan Soliman nourhan solimannourhan.soliman14@gmail.com

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