Basic Info

Yasmeen elseify

5 years

Giza, Egypt, Egypt

Bachelor's Degree

Experienced

Work Experience

Manager at • SEVERO FOR OIL AND PETROLEUM SERVICES

Experience Details

Manager

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

• SEVERO FOR OIL AND PETROLEUM SERVICES

Giza, Egypt, Egypt

51-100 employees

Oil and Gas

N/A

Jul 2014 to Oct 2016 (2 years 3 months)
Agent at Western union usa and canada

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

RESPONSIBLE OF ANSWERING PHONES AND RESPOND TO CUSTOMER REQUESTS.
RESPONSIBLE OF PLACEING CUSTOMER ORDERS IN COMPUTER SYSTEM.
RESPONSIBLE OF TRANSFERING CUSTOMER CALLS TO APPROPRIATE STAFF.
RESPONSIBLE OF IDENTIFYING, RESEARCH, AND RESOLVE CUSTOMER ISSUES USING THE COMPUTER SYSTEM.
RESPONSIBLE OF FOLLOWING-UP ON CUSTOMER INQUIRES NOT IMMEDIATELY RESOLVED.
RESPONSIBLE OF COMPLETING CALL LOGS AND REPORTS.
RESPONSIBLE OF RESEARCHING BILLING ISSUES.
RESPONSIBLE OF RESEARCHING MISAPPLIED PAYMENTS.
RESPONSIBLE OF RECOGNIZING, DOCUMENT AND ALERT THE SUPERVISOR OF TRENDS IN CUSTOMER CALLS.
RESPONSIBLE OF RECOMMENDING PROCESS IMPROVEMENTS.


Company Details

Western union usa and canada (multinational)

Cairo, Egypt

101-500 employees

Consumer Services

www.westernunion.com

Oct 2013 to Jul 2014 (9 months)
Agent at Vodafone qatar

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

RESPONSIBLE OF ANSWERING PHONES AND RESPOND TO CUSTOMER REQUESTS.
RESPONSIBLE OF PLACEING CUSTOMER ORDERS IN COMPUTER SYSTEM.
RESPONSIBLE OF TRANSFERING CUSTOMER CALLS TO APPROPRIATE STAFF.
RESPONSIBLE OF IDENTIFYING, RESEARCH, AND RESOLVE CUSTOMER ISSUES USING THE COMPUTER SYSTEM.
RESPONSIBLE OF FOLLOWING-UP ON CUSTOMER INQUIRES NOT IMMEDIATELY RESOLVED.
RESPONSIBLE OF COMPLETING CALL LOGS AND REPORTS.
RESPONSIBLE OF RESEARCHING BILLING ISSUES.
RESPONSIBLE OF RESEARCHING MISAPPLIED PAYMENTS.
RESPONSIBLE OF RECOGNIZING, DOCUMENT AND ALERT THE SUPERVISOR OF TRENDS IN CUSTOMER CALLS.
RESPONSIBLE OF RECOMMENDING PROCESS IMPROVEMENTS.


Company Details

Vodafone qatar (multinational)

cario, Egypt

101-500 employees

Consumer Services

www.vodafoneqatar.com

Oct 2012 to Jul 2013 (9 months)
Agent at Stream global services

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

RESPONSIBLE OF ANSWERING PHONES AND RESPOND TO CUSTOMER REQUESTS.
RESPONSIBLE OF PLACEING CUSTOMER ORDERS IN COMPUTER SYSTEM.
RESPONSIBLE OF TRANSFERING CUSTOMER CALLS TO APPROPRIATE STAFF.
RESPONSIBLE OF IDENTIFYING, RESEARCH, AND RESOLVE CUSTOMER ISSUES USING THE COMPUTER SYSTEM.
RESPONSIBLE OF FOLLOWING-UP ON CUSTOMER INQUIRES NOT IMMEDIATELY RESOLVED.
RESPONSIBLE OF COMPLETING CALL LOGS AND REPORTS.
RESPONSIBLE OF RESEARCHING BILLING ISSUES.
RESPONSIBLE OF RESEARCHING MISAPPLIED PAYMENTS.
RESPONSIBLE OF RECOGNIZING, DOCUMENT AND ALERT THE SUPERVISOR OF TRENDS IN CUSTOMER CALLS.
RESPONSIBLE OF RECOMMENDING PROCESS IMPROVEMENTS.


Company Details

Stream global services (multinational)

Giza, Egypt, Egypt

501-1000 employees

Consumer Services

www.sirisxm.com

Aug 2011 to Nov 2012 (1 year 3 months)
Marketing manager at Photoprint

Experience Details

Marketing manager

Marketing/PR/Advertising

Manager

•Instilling a marketing led ethos throughout the business
•Researching and reporting on external opportunities
•Understanding current and potential customers
•Managing the customer journey (customer relationship management)
•Developing the marketing strategy and plan
•Management of the marketing mix
•Managing agencies
•Measuring success
•Managing budgets
•Ensuring timely delivery
•Writing copy
•Approving images
•Developing guidelines
•Making customer focused decisions.


Company Details

Photoprint

Cairo, Egypt

11-50 employees

Marketing and Advertising

no web site

Jun 2010 to Jan 2011 (7 months)
Assistant marketing manager at Seven stars

Experience Details

Assistant marketing manager

Marketing/PR/Advertising

Experienced (Non-Manager)

•Instilling a marketing led ethos throughout the business
•Researching and reporting on external opportunities
•Understanding current and potential customers
•Managing the customer journey (customer relationship management)
•Developing the marketing strategy and plan
•Management of the marketing mix
•Managing agencies
•Measuring success
•Managing budgets
•Ensuring timely delivery
•Writing copy
•Approving images
•Developing guidelines
•Making customer focused decisions.


Company Details

Seven stars

Cairo, Egypt

51-100 employees

Marketing and Advertising

no web site

Jan 2009 to Jan 2010 (1 year)
Sales at AM medicals

Experience Details

Sales

Sales/Retail

Entry Level

arrange meeting with clients and offer them our product and make with them a deal


Company Details

AM medicals

Cairo, Egypt

1-10 employees

Medical Devices and Supplies

no web site

Jun 2008 to Oct 2008 (4 months)

Education

BSC in business administration major accounting

Education Details

BSC

business administration major accounting

AKHBAR ELYOM ACADEMY, Egypt

C / Good / 65 - 75%

N/A

N/A

AKHBAR ELYOM ACADEMY
2005 - 2010
bsc in business administration major accounting

Education Details

bsc

business administration major accounting

AKHBAR ELYOM ACADEMY, Egypt

C / Good / 65 - 75%

accounting

non

AKHBAR ELYOM ACADEMY
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Horraya language school

Egypt

2005

B / Very Good / 75 - 85%

N/A

Horraya language school
2005

Certifications

Certificate details

no certifacate was taken

Oct 2014

N/A

http://no certifacate was taken

no certifacate was taken

no certifacate was taken

no certifacate was taken

Training and Courses

Training/Course Details

marketing

Feb 2009

seven stars

took internal course about marketing inside the company to improve my skills

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AgentArabicAssistant Marketing ManagerBooksBusiness Administration Major AccountingBusiness DevelopmentCommunicatorConsumer ServicesCustomer ServiceEnglishFoodHard WorkerInternetManagerMarketingMarketing And AdvertisingMarketing ManagerMedical Devices And SuppliesMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordNo Certifacate Was TakenOil And GasPlannerPublic RelationsRetailSalesStream Global ServicesSupportSupportiveTeam PlayerTravelTvVodafone QatarWebsitesWestern Union Usa And Canada

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

internet

internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

marketing

marketing

: Advanced

: Extreme - I love it!

:

1-3 years

public relations

public relations

: Intermediate

: High

:

1-3 years

sales

sales

: Beginner

: Little

:

Less than 1 year

Key Skills

Planner, Communicator, Hard worker, Team Player, Supportive

Online Presence

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