Basic Info

Omar Mazhar

13 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Senior IT Manager at BDO Esnad

Experience Details

Senior IT Manager

IT/Software Development, Business Development, Installation/Maintenance/Repair

Manager

• Planning, organizing, directing, controlling and evaluating the operations of information systems and electronic data processing
• Develop and implement policies and procedures for electronic data processing and computer systems operations and development
• Maintaining a thorough knowledge of the organization and adheres to all organizational standards
• Managing, designing and administrating Microsoft infrastructure platform for 63 Servers with multiple domain environment
• Design and implement all needed MS Dynamics CRM modules
• Implement MS Dynamics NAV
• Managing, designing and administrating Cisco Security Infrastructure with a full redundant design
• Managing, designing and administrating Cisco Network Infrastructure with a full redundant design
• Managing, designing and administrating Cisco Enterprise IPCC voice solution (CVP,ICM,PG) with full redundancy system
• Administrating different Voice recording servers
• Administrating different CRM Applications
• Designing backup solution
• Designing and implementing VPN connections between different sites
• Preparing, maintaining and testing disaster recovery plan
• Preparing, maintaining and testing business continuity plan
• Controlling the IT department budget
• Purchasing & preparing all the needed equipments
• Dealing with all needed vendors
• Evaluating technology staff members
• Manage department staff including hiring, performance management and career development to ensure alignment with defined goals.
• Leading a IT team to support the infrastructure and users across BDO-Esnad
• Assisting staff in understanding and using technology; conducting regular staff technology presentations and trainings.
• Presenting and implementing technological alternatives to streamline functions and improve productivity.
• Managing IT inventory
• Ensures compliance with all software licensing agreements.
• Manages and safeguard software media and associated licenses and tracks software versions
• Directs contact with clients to design the suitable solutions for each according to their needs
• Writing IT Documentations and manuals
• Prepare all the needed technical presentations for the clients
• Full responsibilities of the IT Outsourcing Business line
• Information Security Management System committee head (ISO 27001)


Company Details

BDO Esnad (multinational)

Egypt

501-1000 employees

Business Services - Other, Information Technology Services, Accounting and Auditing Services

N/A

Aug 2008 to present (8 years 11 months)
Regional System Administrator at TNS

Experience Details

Regional System Administrator

Installation/Maintenance/Repair

Experienced (Non-Manager)

• Administration of the local infrastructure of the company (17 Server+400PC+400 User)
• Purchasing & preparing all the needed equipment and install it (servers, pc's, switches, printers)
• File servers administration
• Exchange server Administration
• FTP & Remote Servers Administration
• SQL Servers Administration
• WSUS server Administration
• Microsoft Infrastructure Administration (DC, DNS,DHCP)
• Group Policy design and implementation
• Company switches Implementation and administration(18 Switch)
• Antivirus server McAfee (Virus Scan Enterprise + Anti Spyware version 8.0.0)
• VERITAS Back-up and Recovery System
• Leading a team of 2 Administrators and 3 Helpdesk Engineers to support the infrastructure across the region(Egypt, Morocco and Algeria )
• Ensure the proper implementation of IT policies under the guidelines of TNS worldwide polices


Company Details

TNS (multinational)

Egypt

101-500 employees

Market Research , Marketing and Advertising

N/A

Feb 2007 to Aug 2008 (1 year 6 months)
System Administrator at RAYA

Experience Details

System Administrator

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

• Administration of the local infrastructure of the company (24 Server+500PC+950 User)
• Purchasing & preparing all the needed equipment and install it (servers, pc's, switches, printers)
• File servers administration
• Exchange server Administration
• ISA Server Administration
• Portal Server Administration
• FTP & Remote Servers Administration
• SQL Servers Administration
• Microsoft Infrastructure Administration (DC, DNS,DHCP)
• Group Policy design and implementation
• SMS Server Administration
• Company switches Implementation and administration(25 Switch)
• Antivirus server Norton Symantec V.9.0 (Corporate Edition)
• Back-up and Recovery System
• Planning and designing the internal network for the new projects came to the company
• Leading a team of 4 engineers to support all the users in the company (900 user)
• Ensure the proper implementation of IT policies under the guidelines of ISO 9001:2000
• Preparing monthly report concerning the equipments needed for the operation
• Preparing weekly checklist about the status of the server and the updates it needs


Company Details

RAYA

Egypt

More than 1000 employees

Computer and Network Security , Information Technology Services

N/A

Jul 2004 to Jan 2007 (2 years 6 months)
IT Specialist at LuxSat Middle East

Experience Details

IT Specialist

Installation/Maintenance/Repair

Entry Level

• Users support
• Helpdesk tasks
• ISA Server Administration
• Exchange server Administration
• File servers administration
• Following the IT policy is applied for the helpdesk section


Company Details

LuxSat Middle East

Egypt

101-500 employees

Media Production

N/A

Apr 2002 to Jun 2004 (2 years 2 months)

Achievements

See Achievements

• Leading BDO Esnad IT Team to get the COPC Certificate
• Leading BDO Esnad IT Team to get the ISO 9001 Certificate
• Leading BDO Esnad IT Team to get the ISO 27001 Certificate
• Launching BDO Esnad infrastructure (Network, Voice, Security and Systems)



• Moving TNS infrastructure from the old site to the new site with zero down time


• Migrating the old systems infrastructure from 2000 to the 2003 at Raya Contact Center
• Moving Raya contact center infrastructure from the old site to the new building in 6 October with zero down time



Education

B.Sc in Computer Science

Education Details

B.Sc

Computer Science

Modern Academy Maadi, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy Maadi
1995 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orouba language school

Egypt

1994

B / Very Good / 75 - 85%

N/A

orouba language school
1994

Certifications

MCSE
Jan 2002

Certificate details

MCSE

Jan 2002

N/A

N/A

N/A

N/A

CCNP
Jan 2004

Certificate details

CCNP

Jan 2004

N/A

N/A

N/A

N/A

27001 Lead Implementer
Jan 2014

Certificate details

27001 Lead Implementer

Jan 2014

N/A

N/A

N/A

N/A

ITIL Foundation
Aug 2016

Certificate details

ITIL Foundation

Aug 2016

N/A

N/A

N/A

N/A

Training and Courses

The Yard Stick at Knwoldge
Jan 2015

Training/Course Details

The Yard Stick

Jan 2015

Knwoldge

N/A

The 4 Disciplines Of Executions at Franklin Covey
Jan 2014

Training/Course Details

The 4 Disciplines Of Executions

Jan 2014

Franklin Covey

N/A

Effective Sales Planning & Forecasting at Logic Training
Jan 2011

Training/Course Details

Effective Sales Planning & Forecasting

Jan 2011

Logic Training

N/A

PMP at AUC
Jan 2012

Training/Course Details

PMP

Jan 2012

AUC

N/A

ITIL at EGYByte
Jun 2016

Training/Course Details

ITIL

Jun 2016

EGYByte

N/A

This profile is not updated!
Last update more than 3 months ago.

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Profile Skills and Keywords

27001 Lead ImplementerAccounting And Auditing ServicesArabicBDO EsnadBusinessBusiness Process OutsourcingBusiness Services - OtherBusiness-orientedCCNPCRMCiscoComputer And Network SecurityComputer ScienceCreativeEffective Sales Planning & ForecastingEnglishHard WorkerITIT SpecialistITILITIL FoundationInformation TechnologyInformation Technology ServicesInstallationMCSEMaintenanceMarket ResearchMarketing And AdvertisingMedia ProductionMicrosoft WindowsOrganizerPMPProject ManagementProject ManagmentRegional System AdministratorRepairSenior IT ManagerSoftware DevelopmentSystem AdministratorTNSTeam ManagementTeam ManagmentTeam PlayerThe 4 Disciplines Of ExecutionsThe Yard StickVOIP

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

VOIP

VOIP

: Expert

: Extreme - I love it!

:

5-7 years

Project Managment

Project Managment

: Expert

: Extreme - I love it!

:

More than 7 years

Team Managment

Team Managment

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Cisco

Cisco

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Information Technology

Information Technology

: Expert

: Extreme - I love it!

:

More than 7 years

Business Process Outsourcing

Business Process Outsourcing

: Expert

: Extreme - I love it!

:

More than 7 years

Team Management

Team Management

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Business-oriented, Hard worker, Creative, Organizer, Team Player

Online Presence

https://eg.linkedin.com/in/omar-mazhar-25469a4a

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