Basic Info

Engy salem

2 years

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Recruitment Specialist at Deals HR

Experience Details

Recruitment Specialist

Human Resources

Entry Level

-Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
-Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
-Determines applicant requirements by studying job description and job qualifications.
-screening and filtering Resumes and and matching candidates qualification with job requirements.
-Conducting Interviews and Assessing candidates skills , Abilities and Professional experiences.
-Making Recruitment decisions and making job offers to candidates.
-Tracking the whole hiring process from start to end.


Company Details

Deals HR

Cairo, Egypt

1-10 employees

Human Resources

N/A

Jan 2016 to May 2016 (4 months)
Help Desk Agent at Comsys software

Experience Details

Help Desk Agent

IT/Software Development

Entry Level

•Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
•Research required information using available resources.
•Accurately process and record call transactions using a computer and designated tracking software.
•Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
•Follow up and make scheduled call backs to customers when necessary.


Company Details

Comsys software

Cairo, Egypt

101-500 employees

Computer Software

N/A

Jul 2014 to Dec 2015 (1 year 5 months)
International customer care representative at TELEPERFORMANCE

Experience Details

International customer care representative

Customer Service/Support

Experienced (Non-Manager)

 Works directly with Expedia hotel and flight tickets partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
 Working in the air lines ticketing system (SABRE) and help in re-issuing, modifying and cancelling flight tickets.
 Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
 Provides support for escalated customer issues including flight tickets and re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
 Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
 Review accounting reconciliation data to ensure accuracy of processing.
 Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
 Exercises good judgment in decision-making on behalf of customer and supplier relationship management
 Responsible for guest’s relocations of hotel accommodations.
 Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
 Book/change/cancel reservations for lodging properties and provide necessary follow through.
 Be highly effective in managing multiple projects simultaneously.
 A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
 Maintain acceptable quality scores on all calls.
 Maintain acceptable level of performance.
 Provide solutions to the customer and provide any additional customer service /education as needed.
 Flexibility and willingness to assist where and when needed as directed by your Supervisor.


Company Details

TELEPERFORMANCE

Cairo, Egypt

N/A

Consumer Services

N/A

Apr 2013 to May 2014 (1 year 1 month)

Education

College Diploma in Human resources

Education Details

College Diploma

Human resources

American University in Cairo (AUC), Egypt

Not specified

1st Module: Strategic Manageme

N/A

American University in Cairo (AUC)
2014 - 2015
bsc in faculty of commerce (english section)

Education Details

bsc

faculty of commerce (english section)

Ain Shams University, Egypt

C / Good / 65 - 75%

accounting,cost,economics,marketing,auditing

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

saint joseph

Egypt

2008

A / Excellent / 85 -100%

N/A

saint joseph
2008

Certifications

english course
Nov 2012

Certificate details

english course

Nov 2012

96 out of 110

N/A

N/A

berlitz

N/A

Certificate details

track human development & business certified professional leader

Jul 2007

N/A

N/A

N/A

international conference center

N/A

Certificate details

interpersonal skills

Jun 2007

N/A

N/A

N/A

rabaa organization

N/A

Training and Courses

Training/Course Details

icdl

Apr 2013

cambridge

computer essentials online essentials word processing spread sheets

This profile is fresh!
Last update 20 days ago.

Jobseeker photo

Profile Skills and Keywords

Accounting,marketing,sales,customer Care,freehand Drawing,AdaptiveArabicArtBooksComputer SoftwareConsumer ServicesCreativeCustomer ServiceEnglishEnglish CourseFaculty Of Commerce (english Section)FlexibleGoogleHard WorkerHelp Desk AgentHistorical PlacesHuman ResourcesITIcdlInitiativeInnovativeInternational Customer Care RepresentativeInterpersonal SkillsRecruitment SpecialistSoftware DevelopmentSupportTrack Human Development & Business Certified Professional LeaderWalkingWord,excel,powerpoint,access,internet&windows

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

word,excel,powerpoint,access,internet&windows

word,excel,powerpoint,access,internet&windows

: Expert

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

accounting,marketing,sales,customer care,freehand drawing,

accounting,marketing,sales,customer care,freehand drawing,

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Initiative, Flexible / Adaptive, Innovative

Online Presence

engysalem91@hotmail.comengysalem91@hotmail.com

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