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Nada Osman

Office Manager

Cairo, Egypt

Work Experience

  • Office Manager To Chief Executive OfficerFull Time

    TRAVCO GROUP

    Jun 2017 - Present -8 yrs

    Egypt , Giza

    • Job Details:• Devising and maintaining office systems, including data management and filing. • Arranging travel, accommodation and, occasionally, travelling with the manager. • Screening phone calls, inquiries and requests, and handling them when appropriate. • Meeting and greeting visitors at all levels of seniority. • Organizing and maintaining diaries and making appointments. • Dealing with incoming correspondence on behalf of the manager. • Taking dictation and minutes. • Carrying out background research and presenting findings. • Producing documents, briefing papers, reports and presentations. • Organizing and attending meetings.
  • Corporate Activation SpecialistFull Time

    Vodafone

    Mar 2008 - Sep 2008 -6 months

    Egypt

    • Job Details:Joined the Corporate Activation Team on loan basis where all requests of activating new business lines or activating extra services on already existing lines are handled. During which, performed the role of floor supervisor to assign different tasks on team members.
  • Visa Appointment System Senior AgentFull Time

    Vodafone

    May 2007 - Dec 2010 -3 yrs, 7 months

    Egypt

    • Job Details:Served as Visa Appointment System Agent for the American Embassy for both immigration and non-immigration cases. The role is responsible for several things: 1- Setting appointments for visa interview while stating all documents. 2- Handling all inquiries from applicants of the American Embassy from different nationalities including American citizens. 3- Sending a daily report to the Embassy with total number of applicants along with the current status month to date.
  • Customer Service RepresentativeFull Time

    Vodafone

    Mar 2006 - May 2007 -1 yr, 2 months

    Egypt

    • Job Details:Recruited to provide high quality customer service to both individual and corporate customers. -Processed mobile line orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity. -Prepared weekly reports for Customer Care Supervisor.
  • Education

    • Bachelor of Arts and Humanities, English Department in English Arts and Literature

      Cairo University (CU)

      Jan 2002 - Jan 2006 - 4 yr

    • High School - Thanaweya Amma

      Huda Shaarawi Language School

      Jan 2002 

    Skills

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • How to communicate with diplomacy and tact

      Dale Carnegie Training Center·2012
    • The Public Speaking Mastery

      Dale Carnegie Training Center·2009
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