
Nada Osman
Office Manager
Cairo, EgyptWork Experience
Office Manager To Chief Executive OfficerFull Time
- Job Details:• Devising and maintaining office systems, including data management and filing. • Arranging travel, accommodation and, occasionally, travelling with the manager. • Screening phone calls, inquiries and requests, and handling them when appropriate. • Meeting and greeting visitors at all levels of seniority. • Organizing and maintaining diaries and making appointments. • Dealing with incoming correspondence on behalf of the manager. • Taking dictation and minutes. • Carrying out background research and presenting findings. • Producing documents, briefing papers, reports and presentations. • Organizing and attending meetings.
Corporate Activation SpecialistFull Time
Vodafone
Mar 2008 - Sep 2008 -6 months
Egypt
- Job Details:Joined the Corporate Activation Team on loan basis where all requests of activating new business lines or activating extra services on already existing lines are handled. During which, performed the role of floor supervisor to assign different tasks on team members.
Visa Appointment System Senior AgentFull Time
Vodafone
May 2007 - Dec 2010 -3 yrs, 7 months
Egypt
- Job Details:Served as Visa Appointment System Agent for the American Embassy for both immigration and non-immigration cases. The role is responsible for several things: 1- Setting appointments for visa interview while stating all documents. 2- Handling all inquiries from applicants of the American Embassy from different nationalities including American citizens. 3- Sending a daily report to the Embassy with total number of applicants along with the current status month to date.
Customer Service RepresentativeFull Time
Vodafone
Mar 2006 - May 2007 -1 yr, 2 months
Egypt
- Job Details:Recruited to provide high quality customer service to both individual and corporate customers. -Processed mobile line orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity. -Prepared weekly reports for Customer Care Supervisor.
Education
Bachelor of Arts and Humanities, English Department in English Arts and Literature
Cairo University (CU)Jan 2002 - Jan 2006 - 4 yr
High School - Thanaweya Amma
Huda Shaarawi Language SchoolJan 2002
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
How to communicate with diplomacy and tact
Dale Carnegie Training Center·2012The Public Speaking Mastery
Dale Carnegie Training Center·2009