Basic Info

Mona Moustafa

10 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Office Manager at Orchtech

Experience Details

Office Manager

Administration, Human Resources

Manager

- Responsible for all office management functions, and maintain an inventory of office supplies and equipment
- Design filing systems and implement it.
- Assist in the formulation, establishment and execution of administrative policies and procedures
- Follow up the employees and make sure they don't have any difficulties finishing their job tasks
- Responsible for the hiring process and make interviews. And responsible for employees attendance and vacations
- Reporting the progress made by the departments in meeting company goals.
- Meet demands from top management to make the administrative support operations of their departments run smoothly.
- Responsible of all data that must be updated over the company website.


Company Details

Orchtech

Giza, Egypt

11-50 employees

Computer Software, Information Technology Services

www.Orchtech.com

Jul 2016 to Mar 2017 (8 months)
Executive Assistant & Document Controller at EHAF Consulting Engineers

Experience Details

Executive Assistant & Document Controller

Administration

Experienced (Non-Manager)

- Managing the day-to-day operations of the office.
- Organizing and maintaining files and records.
- Planning and scheduling meetings and appointments.
- Preparing and editing correspondence, reports, and presentations.
- Screen telephone calls before transferring.
- Meet and greet clients and visitors.
- Keep a strict record of all the projects’ documents
- File all the documents in an easy way to maintain easy follow up of the pending documents.
- Implement filing system soft and hard copies of all the documents with an electronic log for documents’ tracking.


Company Details

EHAF Consulting Engineers

Mohandessin, Egypt

More than 1000 employees

Engineering Services, Architectural and Design Services, Consulting Services

www.ehaf.com

Jun 2015 to Jul 2016 (1 year 1 month)
Office Manager at Ascend Institute

Experience Details

Office Manager

Administration

Manager

- Follow up, evaluate and manage staff performance.
- Design and implement filing systems and ensure security and confidentiality of documents.
- Design and implement office policies and procedures and make sure the office policies are updated to enhance the work environment.
- Responsible for recruiting new employees and the attendance and vacations of existing employees.
- Analyse and monitor internal processes.
- Monitor and maintain office supplies inventory.
- Handle customer inquiries and complaints.
- Updating clients database and adding potential leads to it.


Company Details

Ascend Institute (multinational)

Dokki, Egypt

11-50 employees

Training and Coaching, Consulting Services, Education

www.ascendinstitute.co.uk

Dec 2011 to Apr 2015 (3 years 4 months)
Secretary and Tour Operator at Detours Travel

Experience Details

Secretary and Tour Operator

Administration, Tourism/Travel

Experienced (Non-Manager)

- Arranging flights, insurance and accommodation.
- Using a booking system to secure holidays.
- Collecting and processing payments.
- Advising clients on travel arrangements, e.g. visas and passports.
- Sending out tickets to clients.
- Keeping clients up to date with any changes.
- Dealing with complaints or refunds.


Company Details

Detours Travel

Mohandeseen, Egypt

11-50 employees

Travel and Tourism

N/A

Sep 2008 to Apr 2011 (2 years 7 months)
Volunteer Service Representative at Resala Charity association

Experience Details

Volunteer Service Representative

Administration, Customer Service/Support

Entry Level

Make a simple presentation about all the activities in Resala, so the volunteers can decide which activity will fit their time and skills.
Answer any query or question and solve any problem that may prevent them of continuing their volunteering work in Resala.
Do Monthly reports about all the management work and achievements with both volunteers and activities through the month.


Company Details

Resala Charity association

Mohandeseen, Egypt

501-1000 employees

Non-Profit Organizations

http://www.resala.org/

May 2006 to Jul 2008 (2 years 2 months)

Achievements


Implementing the Company policy strictly and monitoring the employees attendance and vacations with no assistant support, beside my office management role.


sharing in organizing a fun day for the employees called (let's get together) and having a Certificate of Appreciation for my efforts


Organizing a training event at Semiramis Intercontinental Hotel for 4 days, including lunch break, coffee breaks, and professional interpreter - 30 guests of current and potential clients - 2013

Organizing a training event at Four Seasons Nile Plaza for 1 day, including lunch break and coffee breaks - 20 guests of current and potential clients - 2014

Organizing a training event at the company's premises for 1 day including soft drinks and snacks. - 25 guests of current and potential clients - 2015


Operating a tour of 125 guests, while back then the maximum tailor made tour was only 40 guests. After the tour completed the Australian guests and their tour leaders sent me gifts and thank you letters - 2010


Education

Al-Alsun Faculty - Bachelor's Degree in German Language

Education Details

Al-Alsun Faculty - Bachelor's Degree

German Language, Spanish Language

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abdel Nasser secondary school

Egypt

2000

A / Excellent / 85 -100%

N/A

Gamal Abdel Nasser secondary school
2000

Certifications

Certificate details

Professional Office Manager Certificate

Apr 2016

100 out of 100

N/A

N/A

Egyptian Banking Institute

Accredited by ACCET - 100 hours training course consists of 8 modules

Training and Courses

Training/Course Details

Basic Business Skills Acquisition(BBSA)

Apr 2006

Future Generation Foundation

- Developed language (4 level English from Berlitz) and computer skills (ICDL) - Enhanced presentation and project development skills - Acquired basic business skills including: marketing, sales, banking, accounting, business, correspondence and report writing

Training/Course Details

Human Resources Management Diploma

May 2014

CTC Academy

Fields of study: -Strategic H.R. Planning. -Job analysis and job description. -Recruitment and Selection. -Training and Development. -Compensation and benefits. -Labor law. Development gained: -Increasing professional Confidence. -Providing the HR professional and practical core knowledge.

Training/Course Details

World Class Customers Service (Dale Carnegie)

Oct 2008

Future Generation Foundation

- Learn the right attitude to deal with customers - Learn how to build relationship with customers - Telephone attitude - How to deal with Internal and External customers

Training/Course Details

Professional Office Manager Certificate

Apr 2016

Egyptian Banking Institute

- 100 hours training with 8 modules - Learning Fundamental secretarial skills - How to use different support functions professionally - Personal Attributes (how to deal with office stress, Criticism, work pressure, delegation skills) - Business ethical and professional image - Communication skills and listening skills - Business writing - Delegation, negotiation, self management and presentation skills - problem solving

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Profile Skills and Keywords

AdministrationArchitectural And Design ServicesAscend InstituteBasic Business Skills Acquisition(BBSA)Business EnglishBusiness WritingComputer SoftwareConsulting ServicesCustomer ServiceEducationEngineering ServicesEnglishExecutive Assistant & Document ControllerGermanGerman LanguageHandles StressHuman ResourcesHuman Resources ManagementHuman Resources Management DiplomaInformation Technology ServicesInitiativeInteractiveInternetMicrosoft OfficeNon-Profit OrganizationsOffice ManagementOffice ManagerOrganizational SkillsOrganizerPersistentProfessional Office Manager CertificateSecretarial SkillsSecretary And Tour OperatorSocial MediaSpanish LanguageSupportTourismTraining And CoachingTravelTravel And TourismVolunteer Service RepresentativeWorld Class Customers Service (Dale Carnegie)

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Social Media

Social Media

: Intermediate

: High

:

3-5 years

Fields of Expertise

Office Management

Office Management

: Expert

: Extreme - I love it!

:

More than 7 years

Organizational Skills

Organizational Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Secretarial Skills

Secretarial Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Business Writing

Business Writing

: Expert

: Extreme - I love it!

:

5-7 years

Business English

Business English

: Advanced

: Extreme - I love it!

:

More than 7 years

Human Resources Management

Human Resources Management

: Advanced

: High

:

1-3 years

Key Skills

Initiative, Organizer, Persistent, Handles Stress, Interactive

Online Presence

http://www.linkedin.com/profile/view?id=338473912&trk=nav_responsive_tab_profile

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