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lamia mohamed youssef

Senior Travel Counsultant at Excel Travel/ AFREXIM Bank Egypt

New Cairo, Cairo, Egypt

Work Experience

  • Senior Travel CounsultantFull Time

    Excel Travel/ AFREXIM Bank Egypt

    Dec 2015 - Present -9 yrs, 8 months

    Egypt , Cairo

    • Job Details:Corporate senior travel counsellor (AFREXIM Bank Egypt) . Handling all bookings Flight , hotel ,events for the bank employees for their outside business missions . Tour operation, customer service and front line employee; handling hotels and flight booking on Amadeus system inside and outside Egypt, arranging tours and transfers and travel Packages and Visa Procedures, Excellent knowledge of key suppliers worldwide (E.G GTA , Hotelbeds,Destination of the world & Miki Travel) and arranging tailor made & fixed packages, handling travel problems and complaints, up selling services necessary for clients, handling cooperate accounts reservations & customer service, arranging and participating in functions and fairs, preparing selling reports and destinations presentations
  • Senior Travel counselorFull Time

    Asia Travel

    Nov 2013 - Nov 2015 -2 yrs

    Qatar , Doha

    • Job Details:Tour operation, customer service and front line employee; handling hotels and flight booking on Amadeus system inside and outside Qatar, arranging tours and transfers and travel Packages and Visa Procedures, Excellent knowledge of key suppliers worldwide (E.G GTA , Hotelbeds,Destination of the world & Miki Travel) and arranging tailor made & fixed packages, handling travel problems and complaints, up selling services necessary for clients, handling cooperate accounts reservations & customer service, arranging and participating in functions and fairs, preparing selling reports and destinations presentations.
  • Ticketing AgentFull Time

    Air Canada

    Oct 2006 - Sep 2005 -1 yr, 1 month

    Egypt , Cairo

    • Job Details:Customer Service ticketing agent responsible for ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns.
  • Senior Travel CounselorFull Time

    Thomascook Egypt

    Oct 2005 - Aug 2013 -7 yrs, 10 months

    Egypt , Cairo

    • Job Details:Tour operation, customer service and front line employee; handling hotels and flight booking on Amadeus system inside and outside Egypt, arranging tours and transfers and travel Packages and Visa Procedures, Excellent knowledge of key suppliers worldwide (E.G GTA , Hotelbeds,Destination of the world & Miki Travel) and arranging talor made & fixed packages, handling travel problems and complaints, up selling services necessary for clients, handling cooperate accounts reservations & customer service, arranging and participating in functions and fairs, preparing selling reports and destinations presentations
  • Education

    • BA in MASS MEDIA

      Misr University for Science and Technology (MUST)

      Jan 2002 - Jan 2006 - 4 yr

    • High School - Thanaweya Amma

      New Ramses College

      Jan 2002 

    Skills

    • Internet
    • Microsoft Outlook
    • Microsoft Word
    • Customer Service
    • Microsoft Excel

    Languages

    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • Customer service

      Thomas cook Egypt Training center·2009
    • Amadeus

      Amadeus Egypt·2008
    • Communication skills

      MUST ·2006
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