Basic Info

Lamia youssef

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Travel Counsultant at Excel Travel

Experience Details

Senior Travel Counsultant

Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

Tour operation, customer service and front line employee; handling hotels and flight booking on Amadeus system inside and outside Egypt, arranging tours and transfers and travel Packages and Visa Procedures , Excellent knowledge of key suppliers worldwide (E.G GTA , Hotelbeds,Destination of the world & Miki Travel) and arranging tailor made & fixed packages, handling travel problems and complaints, up selling services necessary for clients, handling cooperate accounts reservations & customer service, arranging and participating in functions and fairs, preparing selling reports and destinations presentations


Company Details

Excel Travel (multinational)

Cairo, Egypt

101-500 employees

Travel and Tourism

N/A

Dec 2015 to present (1 year)
Senior Travel counselor at Asia Travel

Experience Details

Senior Travel counselor

Tourism/Travel

Experienced (Non-Manager)

Tour operation, customer service and front line employee; handling hotels and flight booking on Amadeus system inside and outside Qatar, arranging tours and transfers and travel Packages and Visa Procedures, Excellent knowledge of key suppliers worldwide (E.G GTA , Hotelbeds,Destination of the world & Miki Travel) and arranging tailor made & fixed packages, handling travel problems and complaints, up selling services necessary for clients, handling cooperate accounts reservations & customer service, arranging and participating in functions and fairs, preparing selling reports and destinations presentations.


Company Details

Asia Travel

Doha, Qatar

N/A

Airlines/Aviation, Travel and Tourism

N/A

Nov 2014 to Nov 2015 (1 year)
Senior Travel Counselor at Thomascook Egypt

Experience Details

Senior Travel Counselor

Tourism/Travel

Experienced (Non-Manager)

Tour operation, customer service and front line employee; handling hotels and flight booking on Amadeus system inside and outside Egypt, arranging tours and transfers and travel Packages and Visa Procedures, Excellent knowledge of key suppliers worldwide (E.G GTA , Hotelbeds,Destination of the world & Miki Travel) and arranging talor made & fixed packages, handling travel problems and complaints, up selling services necessary for clients, handling cooperate accounts reservations & customer service, arranging and participating in functions and fairs, preparing selling reports and destinations presentations


Company Details

Thomascook Egypt (multinational)

Cairo, Egypt

N/A

Airlines/Aviation, Travel and Tourism

N/A

Oct 2005 to Aug 2014 (8 years 10 months)
Ticketing Agent at Air Canada

Experience Details

Ticketing Agent

Tourism/Travel

Entry Level

Customer Service ticketing agent responsible for ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns.


Company Details

Air Canada (multinational)

Cairo, Egypt

N/A

Airlines/Aviation, Travel and Tourism

N/A

Oct 2006 to Sep 2005 (1 year 1 month)

Achievements


Branch Award Best productivity


2009 Employee of the month, in recognition of exceptional Customer Service, from Thomascook , Sheraton branch.
2009 Employee of the month, in recognition of exceptional customer service excellence, from Thomascook , Sheraton branch.
2010 Employee of the month, in recognition of exceptional teamwork attitude (united as one), from Thomascook , Sheraton branch.
2010 Employee of the month, in recognition of exceptional customer service excellence, from Thomascook , Sheraton branch.
2011 Employee of the month in recognition of Exeptional customer service

Besides; Branch award (best branch) summer 2010 for best selling for outgoing packages



Education

BA in MASS MEDIA

Education Details

BA

MASS MEDIA

Misr University for Science and Technology (MUST), Egypt

A / Excellent / 85 -100%

N/A

N/A

Misr University for Science and Technology (MUST)
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

New Ramses College

Egypt

2002

A / Excellent / 85 -100%

N/A

New Ramses College
2002

Training and Courses

Training/Course Details

Amadeus

Jun 2008

Amadeus Egypt

N/A

Training/Course Details

Customer service

Mar 2009

Thomas cook Egypt Training center

N/A

Training/Course Details

Communication skills

Jan 2007

MUST

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

Air CanadaAirlinesAmadeusArabicAviationCommunication SkillsCommunicatorCreativeCustomer ServiceEnglishExcel TravelInnovativeInternetMASS MEDIAMicrosoft ExcelMicrosoft OutlookMicrosoft WordPersistentProblem SolverReadingSenior Travel CounselorSenior Travel CounsultantSportingSupportThomascook EgyptTicketing AgentTourismTravelTravel And TourismYoga

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Creative, Problem Solver, Innovative, Persistent

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