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lamia mohamed youssef
Senior Travel Counsultant at Excel Travel/ AFREXIM Bank Egypt
New Cairo, Cairo, EgyptWork Experience
Senior Travel CounsultantFull Time
Excel Travel/ AFREXIM Bank Egypt
Dec 2015 - Present -9 yrs, 8 months
Egypt , Cairo
- Job Details:Corporate senior travel counsellor (AFREXIM Bank Egypt) . Handling all bookings Flight , hotel ,events for the bank employees for their outside business missions . Tour operation, customer service and front line employee; handling hotels and flight booking on Amadeus system inside and outside Egypt, arranging tours and transfers and travel Packages and Visa Procedures, Excellent knowledge of key suppliers worldwide (E.G GTA , Hotelbeds,Destination of the world & Miki Travel) and arranging tailor made & fixed packages, handling travel problems and complaints, up selling services necessary for clients, handling cooperate accounts reservations & customer service, arranging and participating in functions and fairs, preparing selling reports and destinations presentations
Senior Travel counselorFull Time
Asia Travel
Nov 2013 - Nov 2015 -2 yrs
Qatar , Doha
- Job Details:Tour operation, customer service and front line employee; handling hotels and flight booking on Amadeus system inside and outside Qatar, arranging tours and transfers and travel Packages and Visa Procedures, Excellent knowledge of key suppliers worldwide (E.G GTA , Hotelbeds,Destination of the world & Miki Travel) and arranging tailor made & fixed packages, handling travel problems and complaints, up selling services necessary for clients, handling cooperate accounts reservations & customer service, arranging and participating in functions and fairs, preparing selling reports and destinations presentations.
Ticketing AgentFull Time
Air Canada
Oct 2006 - Sep 2005 -1 yr, 1 month
Egypt , Cairo
- Job Details:Customer Service ticketing agent responsible for ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns.
Senior Travel CounselorFull Time
Thomascook Egypt
Oct 2005 - Aug 2013 -7 yrs, 10 months
Egypt , Cairo
- Job Details:Tour operation, customer service and front line employee; handling hotels and flight booking on Amadeus system inside and outside Egypt, arranging tours and transfers and travel Packages and Visa Procedures, Excellent knowledge of key suppliers worldwide (E.G GTA , Hotelbeds,Destination of the world & Miki Travel) and arranging talor made & fixed packages, handling travel problems and complaints, up selling services necessary for clients, handling cooperate accounts reservations & customer service, arranging and participating in functions and fairs, preparing selling reports and destinations presentations
Education
BA in MASS MEDIA
Misr University for Science and Technology (MUST)Jan 2002 - Jan 2006 - 4 yr
High School - Thanaweya Amma
New Ramses CollegeJan 2002
Languages
English
FluentArabic
Fluent
Training & Certifications
Customer service
Thomas cook Egypt Training center·2009Amadeus
Amadeus Egypt·2008Communication skills
MUST ·2006