Ilham Amr Abou El-Saud
Smile, Life is too short!
Helwan, Cairo, EgyptWork Experience
Professional TrainerFull Time
Centro Global Solutions
May 2013 - Jul 2014 -1 yr, 2 months
Egypt , Cairo
- Job Details:Create and Conduct full training program for newly hired candidate. Provide an evaluation process to major the knowledge and the quality of the service provided by those who pass the training phase. Provide refreshment sessions to current employees to guarantee the accuracy of the service provided over the phone. Conduct soft skills training sessions to develop current employees.
Quality Assurance CoachFull Time
Centro Global Solutions
Jan 2013 - May 2013 -4 months
Egypt , Cairo
- Job Details:Monitor and Score random calls conducted by current employees. Coach Employees according to their performance to enhance the quality provided by the company. Handling different tasks required by clients.
Telemarketing AgentFull Time
Centro Global Solutions
Sep 2012 - Jan 2013 -4 months
Egypt , Cairo
- Job Details:Marketing medical equipment to senior citizens.
Customer Service AdvisorFull Time
- Job Details:Provide Customer care to Vodafone customers by handling all their queries over the phone
Education
College Diploma in Languages and Immediate Translation
Mokattam Academy of Modern ScienceJan 2008 - Jan 2015 - 7 yr
High School - Thanaweya Amma
Saint Mary language school for girlsJan 2008
Languages
English
Fluent