Basic Info

Ahmed Mahfouz

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Purchasing Coordinator at General Electric

Experience Details

Purchasing Coordinator

Administration

Experienced (Non-Manager)

N/A


Company Details

General Electric

Cairo, Egypt

More than 1000 employees

Oil and Gas

N/A

Aug 2014 to present (3 years 4 months)
Quality Assurance Coordinator & Soft Skills Trainer at Cupola Teleservices

Experience Details

Quality Assurance Coordinator & Soft Skills Trainer

Quality

Experienced (Non-Manager)




As a Quality specialist and soft skills trainer I am responsible for providing soft skills training sessions and to monitor all the calls received by the agents in order to make sure that they are following the parameters set by the clients of the different projects, among these projects HP Company, Fujitsu and Epson.


Company Details

Cupola Teleservices (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Telecommunications, Information Technology Services, Banking

N/A

Feb 2014 to Aug 2014 (6 months)
Sales Executive at Centro Global Solutions

Experience Details

Sales Executive

Sales/Retail

Experienced (Non-Manager)

The main business scope at Centro Global solutions was the medical insurance; we used to work on the governmental insurance “Medicare” we used to call Americans over the age of 80 in inform them with all the medical equipment’s they can get through their insurance cards at no cost to them covered by their insurance.


Company Details

Centro Global Solutions

Cairo, Egypt

More than 1000 employees

Medical Devices and Supplies

N/A

Mar 2013 to Jul 2013 (4 months)
Quality Assurance Coordinator at Teleperformance EGYPT

Experience Details

Quality Assurance Coordinator

Quality

Experienced (Non-Manager)

. Responsible for ensuring that the procedures, technical manuals, and contractual requirements are compiled with when performing inspection, configuration changes, alterations, testing, and refurbishment operations.
2. Participates in studies and projects as assigned by the Vice President of Risk Management.
3. Promotes a safe work environment for self and others.
4. Performs inspections and audits on preventive maintenance processes, service calls, and maintenance repairs, ensures, through various audits, inspections, tests, and measures, that shop personnel follow approved procedures/directives when performing repairs to equipment, service calls, alterations, and maintenance repairs.
5. Remain current with changes in regulatory standards as applicable.
6. Inspects procedural documentation, technical manuals and other standards and specifications to ensure they are current and all applicable changes have been entered.
7. Ensures that personnel performing repairs to equipment follow all procedures governing the repair and operation of the applicable equipment.
8. Inspects to ensure material handling devices to be used have been recently tested and certified.
9. Accesses information sources including literature, chart reviews, hospital reports, web sites and other information systems for physician peer review projects.
10. Ensures equipment configurations are returned to normal operational readiness, and overall systems requirements are established and maintained for problem reporting and problem re-occurrence.
11. Completes timely communication to physicians related to cases presented, as directed by the Physician Peer Review/Utilization Management Committee.
12. Maintains accurate and current quality files for members of the medical staff.
13. Monitors all operations for ensuring a safe working environment is established and maintained.
14. Demonstrates ability to develop, maintain and produce reports related to Physician Peer Review and risk management.
15. Prepares and completes follow-up activities related to the Physician Peer.
16. Ensure personnel performing assigned tasks are qualified and certified as required.
17. Performs accurate open record review, tracking, aggregating, trending, analysis and creating reports for upper managements.
18. Establishes trend analysis data for process monitoring and problem reporting.
19. Documents any corrective actions required when violations of approved practices and procedures are noted and performs follow-up observations when necessary.
20. Performs, witnesses, monitors, and verifies the inspections, repairs, alterations, and tests performed by shop personnel.
21. Performs quality assurance audits as planned and directed by the Contractors upper management personnel.


Company Details

Teleperformance EGYPT

Cairo, Egypt

More than 1000 employees

Consumer Services , Outsourcing/Offshoring

N/A

Sep 2010 to Mar 2013 (2 years 6 months)

Education

BA in English Language and Literature

Education Details

BA

English Language and Literature

Cairo University, Egypt

C / Good / 65 - 75%

Poetry, Literature and English Drama

N/A

Cairo University
2006 - 2010
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBankingBusiness DevelopmentCommunicatorConsumer ServicesCupola TeleservicesCustomer-orientedEnglishEnglish Language And LiteratureFrenchHard WorkerInformation Technology ServicesLeaderMedical Devices And SuppliesMicrosoft ExcelMicrosoft OfficeMicrosoft WordNegotiatorOffshoringOil And GasOutsourcingPurchasingPurchasing CoordinatorQualityQuality AssuranceQuality Assurance CoordinatorQuality Assurance Coordinator & Soft Skills TrainerQuality ControlRetailSAPSalesSales ExecutiveTelecommunicationsTraining

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

SAP

SAP

: Expert

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Quality

Quality

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

3-5 years

Purchasing

Purchasing

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Negotiator, Customer-oriented

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