Basic Info

Moheb Boules

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Group Marketing & Branches Development Manager. at National Motors Automotive

Experience Details

Group Marketing & Branches Development Manager.

Marketing/PR/Advertising , Analyst/Research, Media/Journalism/Publishing

Manager

 Installing, Implementing, Testing & Training of CRM System to centralize the entire group.
 CRM Business core assistance.
 Analysing Branches performance (Sales, Opportunities, Leads, Inquiries & calls activities).
 Complaints & Customer Satisfaction management in cooperation with the Call Centre.
 Analysing automotive competitors' performance through the market.
 Analysing branch actual achievements from vehicle sales versus targets.
 Managing the KPIs for Branches & after Sales service centres.
 Participating with Top Management in positioning the car pricing.
 Managing the social media activities and advertisement aspects.( campaigns , Ads , Outdoors, Events & Exhibitions ).
 Heading the Branch managers concerning Sales activities.


Company Details

National Motors Automotive

Cairo, Egypt

101-500 employees

Automotive

N/A

Aug 2016 to Jul 2017 (11 months)
Group Marketing Supervisor -Group Sales Force– (Sales Effectiveness & Competency Centre) East Africa, West Africa, Iraq, Egypt & Russia. MARKETING DEPARTMENT. at Mantrac

Experience Details

Group Marketing Supervisor -Group Sales Force– (Sales Effectiveness & Competency Centre) East Africa, West Africa, Iraq, Egypt & Russia. MARKETING DEPARTMENT.

Marketing/PR/Advertising

Senior Management (e.g. VP, CEO)

POSITION:
Group Sales Force Supervisor – (Sales Effectiveness & Competency Center)
East Africa, West Africa, Iraq, Egypt & Russia.
MARKETING DEPARTMENT.


Company Details

Mantrac (multinational)

Cairo, Egypt

More than 1000 employees

Engineering Services

N/A

Jan 2000 to Apr 2016 (16 years 3 months)

Achievements


ROLES & RESPONSIBILITIES:  SalesForce Business core assistance.  Participated in SalesForce Testing & Launching in 10 countries.  Salesforce Training at Ghana , Uganda , Kenya & SierraLeone.  Won & Lost opportunities analysis.  Tracking Performance and analysing Efficiency for Sales Teams in 10 Territories.  Adding Models to the Product Catalogue.  Call Centre Campaign Maintenance & Call Script.  Preparing all requested manuals needed for SalesForce training and illustrating the business process for users.  Mantrac Leads, Lead Statuses and Ratings, Lead Queues and Assignment rules.  Managing user query business cases.  Mantrac Rewards.

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting , Marketing and Business

Ain-Shams university - English section, Egypt

C / Good / 65 - 75%

B.S.C in Commerce-Accounting Section English Section, Ain-Shams University, Year 1999

N/A

Ain-Shams university - English section
1994 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tawfik Language School.

Egypt

1994

B / Very Good / 75 - 85%

N/A

Tawfik Language School.
1994

Certifications

CPA
Jun 2000

Certificate details

CPA

Jun 2000

N/A

N/A

N/A

Board of Accounting - Pomona - CA

Certified Public Accountant

Training and Courses

Training/Course Details

TOT Diploma Certificate.

Jan 2015

. (Brilliance Business School)

 TOT Diploma Certificate. (Brilliance Business School)  Communication Skills course. - SalesForce business courses .

Training/Course Details

Communication Skills course.

Jan 2006

RITI

 Communication Skills course.

Training/Course Details

Emotional Intelligence Course .

May 2010

RITI

Emotional Intelligence Course .

Training/Course Details

Effective Presentation and Communication Skills

Jun 2006

RITI

Effective Presentation and Communication Skills

Training/Course Details

Business Writing Skills Course.

Jan 2005

RITI

 Business Writing Skills Course.

Training/Course Details

 Creative Thinking and Effective Problem.

Mar 2010

RITI

 Creative Thinking and Effective Problem.

Training/Course Details

 Solving Customer Service Excellence Course.

Jan 2009

RITI

 Solving Customer Service Excellence Course.

Training/Course Details

 Effective Negotiation Skills Course .

Mar 2009

RITI

 Effective Negotiation Skills Course .

Jobseeker photo

Profile Skills and Keywords

? Creative Thinking And Effective Problem.? Effective Negotiation Skills Course .? Solving Customer Service Excellence Course.AccountingAutomotiveBusiness Writing Skills Course.Business-orientedCPACRMCRM Business Core Assistance.Call Center Campaign MaintenanceCall Center ManagementCommunication Skills Course.CommunicatorComplains & Customer Satisfaction ManagementComplaints & Customer Satisfaction ManagementCustomer Relationship Management - CRMCustomer-orientedData QualityData VerificationEffective Presentation And Communication SkillsEmotional Intelligence Course .Engineering ServicesEnglishGroup Marketing & Branches Development Manager.Group Marketing Supervisor -Group Sales Force (Sales Effectiveness & Competency Centre) East Africa, West Africa, Iraq, Egypt & Russia. MARKETING DEPARTMENT.Hard WorkerJournalismKPIsLeaderLeads & Opportunities ManagementLeads, Lead Statuses And Ratings, Lead Queues And Assignment Rules.MantracMarket CampaignsMarket IntelligenceMarket ResearchMarketingMarketing & Business Analyst , CRM, SalesForceMarketing , Heavy Machines , Business AnalysisMarketing - Business Analysis- Market Research - Market Intelligence - CRM- SalesforceMarketing And BusinessMarketing And Business Analysis- CRM - SalesForceMarketing And Business AnalystMarketing CampaignsMediaPublishingResearchSales ForceSalesForce Business Core Assistance.SalesForce Business PlatformSalesforceTOT Diploma Certificate.V. TRAINING & Business ProcessDOCUMENTATIONWell Organized Corporations

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

SalesForce Business platform

SalesForce Business platform

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Marketing , Heavy Machines , Business Analysis

Marketing , Heavy Machines , Business Analysis

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing & Business Analyst , CRM, SalesForce

Marketing & Business Analyst , CRM, SalesForce

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing and Business Analysis- CRM - SalesForce

Marketing and Business Analysis- CRM - SalesForce

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

More than 7 years

Sales Force

Sales Force

: Expert

: Extreme - I love it!

:

5-7 years

Customer Relationship Management - CRM

Customer Relationship Management - CRM

: Expert

: Extreme - I love it!

:

More than 7 years

V. TRAINING & Business ProcessDOCUMENTATION

V. TRAINING & Business ProcessDOCUMENTATION

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing - Business Analysis- Market Research - Market Intelligence - CRM- Salesforce

Marketing - Business Analysis- Market Research - Market Intelligence - CRM- Salesforce

: Expert

: Extreme - I love it!

:

More than 7 years

CRM Business core assistance.

CRM Business core assistance.

: Expert

: Extreme - I love it!

:

More than 7 years

Complaints & Customer Satisfaction management

Complaints & Customer Satisfaction management

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing campaigns

Marketing campaigns

: Expert

: Extreme - I love it!

:

More than 7 years

Market research

Market research

: Expert

: Extreme - I love it!

:

More than 7 years

SalesForce Business core assistance.

SalesForce Business core assistance.

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center Campaign Maintenance

Call Center Campaign Maintenance

: Expert

: Extreme - I love it!

:

More than 7 years

Leads, Lead Statuses and Ratings, Lead Queues and Assignment rules.

Leads, Lead Statuses and Ratings, Lead Queues and Assignment rules.

: Expert

: Extreme - I love it!

:

More than 7 years

KPIs

KPIs

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Business-oriented, Communicator, Hard worker, Customer-oriented

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