Basic Info

Huda salem

9 years

Giza Governorate, Egypt

Diploma

Manager

Work Experience

Manager of Customer service Dep at Water company - Kafr El shiekh

Experience Details

Manager of Customer service Dep

Administration, Operations/Management, Customer Service/Support

Experienced (Non-Manager)

Manager of Customer service Dep.
1. Follow up on the info-line complaints service
2. Reports weekly and monthly to the direct manager
3. Provide training to new customer service's staff
4. Coordinate responses and action plan with other internal department
5. Participate in coordination meeting with the main water company office in Kafr- El Shiekh
6. Provide technical support to complicated clients' cases


Company Details

Water company - Kafr El shiekh

Egypt

More than 1000 employees

Government

N/A

May 2010 to present (6 years 7 months)
Accounts section, (intern) at Ahli Bank - Kafr el Shiekh

Experience Details

Accounts section, (intern)

Accounting/Finance

Student

1. Reviewing payments
2. Assist in Handling checks and deposits
3. Review end of day deposits
4. Assist in Bank reconciliation process


Company Details

Ahli Bank - Kafr el Shiekh

Egypt

N/A

Banking

N/A

Jun 2002 to Aug 2002 (2 months)

Education

Bachelor in Commerce - Accounting in accounting & auditing

Education Details

Bachelor in Commerce - Accounting

accounting & auditing

kafr el shiekh university, Egypt

C / Good / 65 - 75%

N/A

N/A

kafr el shiekh university
2001 - 2006

Certifications

ICDL
Feb 2012

Certificate details

ICDL

Feb 2012

N/A

N/A

N/A

Certified training institution

N/A

This profile is fresh!
Last update 22 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting & AuditingAccounts Section,AdaptiveAdministrationAhli Bank - Kafr El ShiekhBankingCustomer ServiceEnglishFinanceFlexibleGovernmentHard WorkerICDLInsuranceKonoz Charity Org. - Kafr El Shiekh -case WorkerManagementManager Of Customer Service DepMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOrganizerSocialSupportSupportiveWater Company - Kafr El Shiekh , Customer Service

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Beginner

: High

:

1-3 years

Fields of Expertise

Water company - Kafr El shiekh , Customer service

Water company - Kafr El shiekh , Customer service

: Advanced

: Extreme - I love it!

:

More than 7 years

Konoz Charity Org. - Kafr El shiekh -case worker

Konoz Charity Org. - Kafr El shiekh -case worker

: Intermediate

: High

:

3-5 years

Ahli Bank - Kafr el Shiekh

Ahli Bank - Kafr el Shiekh

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Social, Supportive

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