Basic Info

Ahmed El Shafie

10 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Assistant Manager - Procurement at Abu Dhabi Islamic Bank Egypt

Experience Details

Assistant Manager - Procurement

Administration

Manager

Procurement& Vendor Management:
• Devise and employ fruitful sourcing strategies.
• Discover the most profitable suppliers and initiate business partnerships.
• Negotiate with external vendors to secure the most advantageous terms.
• Examine and re-evaluate existing contracts.
• Collaborate with key persons to ensure the clarity of the specifications and expectations of the company.
• Perform risk management regarding supply contracts and agreements.
• Minimize risk by ensuring alternative sources of supply for critical items.
• Finalizing tenders negotiations.
• Preparing periodic reports or procedures such as but not limited to accruals, SLAs, MRI.

Financials:
• Track and report key functional metrics to reduce expenses and improve effectiveness.
• Control spend and build a culture of long-term saving on procurement costs.
• Monitor and maintain budget tracker related to admin and shared services consumption.

Management:
• Attend strategic meetings, Issue SLAs, policies and procedures.
• Help maintain a well-organized Administrative team by ensuring that requests of other departments are properly attended for smooth and efficient running of their operation.
• Assist the Head in ensuring that entity complies with the group Standards relating to Administrative functions by overseeing the day-to-day operation of the facility.
• Acting as Procurement and Vendor Management Head.


Company Details

Abu Dhabi Islamic Bank Egypt

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jul 2015 to present (1 year 5 months)
Planning and support Assistant Manager (Procurement) at HSBC

Experience Details

Planning and support Assistant Manager (Procurement)

Logistics/Supply Chain

Experienced (Non-Manager)

Procurement:
• Discover the most profitable suppliers and initiate business partnerships.
• Negotiate with external vendors to secure the most advantageous terms.
• Developing supplier alliances and implementing process improvements.
• Approve the ordering of necessary goods and services.
• Foresee alterations in the comparative negotiating ability of suppliers and clients.
• Perform risk management regarding supply contracts and agreements.

Support:
• Ensuring that entity complies with the group Standards relating to Administrative functions by overseeing the day-to-day operation of the facility.
• Supervise Travel desk management team (Hotel booking, limo services, letters of invitations and visa processing).
• Managing the cost of providing transportation, telephone and mobile services to the site.
• Expats Management.
• Check requisitions for accuracy, completeness and compliance.

Financials:
• Monitor and maintain budget trackers related to admin and shared services consumption.
• Negotiate/leverage volume pricing, maximize profit margin, and minimize fees
Support the organization through activities focused on sourcing and cost reduction.
• Control spend and build a culture of long-term saving on procurement costs.

Management:
• Help maintain a well-organized Administrative team by ensuring that requests of other departments are properly attended for smooth and efficient running of their operation.
• Perform vendor Risk Management.
• Anticipate unfavorable events through analysis of data and prepare control strategies.


Company Details

HSBC (multinational)

Egypt

501-1000 employees

Business Services - Other

http://www.hsbcservicedelivery.com

Sep 2013 to Jul 2015 (1 year 10 months)
Purchasing Specialist at Ezz Steel

Experience Details

Purchasing Specialist

Accounting/Finance, Business Development, Manufacturing/Production

Entry Level

• Review purchase orders for accuracy and compare to vendor quote.
• Distribute completed purchase orders internally or to suppliers and follow-up when necessary.
• Create purchase orders from requisitions.
• Maintain contract and purchase order records.
• Coordinate with international logistic personnel to ensure proper shipment delivery.
• Negotiate/leverage volume pricing, maximize profit margin, and minimize fees.
• Support the organization through activities focused on sourcing and cost reduction.
• Occasionally act as liaison between vendors and internal requester.
• May be required to perform other related duties as required and/or assigned.
• Interact with suppliers on a daily basis to resolve transactional issues and gather critical.
• Information invoices, tracking info, tax docs. etc.


Company Details

Ezz Steel

Giza, Egypt

N/A

Manufacturing

www.ezzsteel.com

Aug 2011 to Sep 2013 (2 years 1 month)
Senior offshore (English) Customer service representative at Xceed contact center

Experience Details

Senior offshore (English) Customer service representative

Customer Service/Support

Experienced (Non-Manager)

-Handling Phone screening task for local and offshore accounts.
-Deal directly with customers either by telephone, electronically
-Respond promptly to customer inquiries
-Handle and resolve customer complaints
-Obtain and evaluate all relevant information to handle inquiries and complaints
-Perform customer verification
-Process orders, forms, applications and requests
-Direct requests and unresolved issues to the designated resource
-Manage customers' accounts
-Keep records of customer interactions and transactions
-Record details of inquiries, comments and complaints
-Record details of actions taken
-Communicate and coordinate with internal departments


Company Details

Xceed contact center

Egypt

More then 1000 employees

Outsourcing/Offshoring

www.xceedcc.com

Sep 2007 to Aug 2011 (3 years 11 months)
Senior offshore (English) Customer service representative at Raya contact center

Experience Details

Senior offshore (English) Customer service representative

Customer Service/Support

Experienced (Non-Manager)

-Handling Phone screening task for local and offshore accounts.
-Deal directly with customers either by telephone, electronically
-Respond promptly to customer inquiries
-Handle and resolve customer complaints
-Obtain and evaluate all relevant information to handle inquiries and complaints
-Perform customer verifications
-Process orders, forms, applications and requests
-Direct requests and unresolved issues to the designated resource
-Manage customers' accounts
-Keep records of customer interactions and transactions
-Record details of inquiries, comments and complaints
-Record details of actions taken
-Communicate and coordinate with internal departments


Company Details

Raya contact center

Egypt

501-1000 employees

Outsourcing/Offshoring

www.rayacorp.com/contactcenter/

Jun 2006 to Aug 2007 (1 year 2 months)

Education

B.Sc. Commerce in Accounting and business

Education Details

B.Sc. Commerce

Accounting and business

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Port-Said language schools

Egypt

2001

A / Excellent / 85 -100%

N/A

Port-Said language schools
2001

Certifications

Academic IELTS
Apr 2012

Certificate details

Academic IELTS

Apr 2012

7.5 out of 9

N/A

N/A

British Council

N/A

Training and Courses

Training/Course Details

Accounts payable

Sep 2004

Fujitsu Egypt

Summer training for three consecutive years

This profile is fresh!
Last update 22 days ago.

Jobseeker photo

Profile Skills and Keywords

Academic IELTSAccountingAccounting And BusinessAccounts PayableAdministrationArabicAssistant Manager - ProcurementBankingBusinessBusiness Services - OtherBusiness-orientedCustomer ServiceCustomer-orientedEnglishFinanceHSBCHandles StressHard WorkerInsuranceLogisticsManufacturingMicrosoft CAPMicrosoft OfficeOffshoringOperationsOracle ApplicationsOracle TeleserviceOutsourcingPhone ScreeningPlanning And Support Assistant Manager (Procurement)Procurement And PurchasingProductionPurchasing SpecialistSenior Offshore (English) Customer Service RepresentativeSiebelSupportSupportiveTeam ManagementTech. SupportTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Oracle Teleservice

Oracle Teleservice

: Expert

: Medium

:

1-3 years

Microsoft CAP

Microsoft CAP

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

oracle applications

oracle applications

: Beginner

: High

:

1-3 years

Siebel

Siebel

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Procurement and purchasing

Procurement and purchasing

: Expert

: High

:

Less than 1 year

Customer service

Customer service

: Expert

: Medium

:

1-3 years

Tech. Support

Tech. Support

: Expert

: High

:

1-3 years

Team Management

Team Management

: Advanced

: High

:

5-7 years

Phone Screening

Phone Screening

: Intermediate

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Little knowledge

: High

:

Less than 1 year

Key Skills

Business-oriented, Hard worker, Customer-oriented, Handles Stress, Supportive

Online Presence

eg.linkedin.com/pub/ahmed-elshafie/45/953/266

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