Basic Info

Mennah Tallah Mohamed Abass

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Supervisor at Teleperformance

Experience Details

Supervisor

Project/Program Management, Customer Service/Support

Manager

Managing a whole team (17 agents)
Managing the clinets needs
Managing a whole line of business as the only supervisor
Managing the reports for the clients
Managing the team performance and KPIs
Managing the language oppourtunities of the e-mailing team.


Company Details

Teleperformance (multinational)

Shoubra down town, Egypt

More than 1000 employees

Telecommunications

WWW.teleperformance.com.eg

Sep 2015 to present (1 year 10 months)
Nesting support specialist at Teleperformance

Experience Details

Nesting support specialist

Quality, Project/Program Management

Manager

It was a transition phase in my career path, that allowed me to be more experienced, to deal with different characters and personalities.

I was able to handle a small team consisting of 4-5 agents and i was responsible for there pass and development.


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Consumer Services , Outsourcing/Offshoring

www.teleperformance.com

Nov 2014 to present (2 years 8 months)

Achievements


I have joined the market and started working at Teleperformance as line 1 agent right after my graduation, within one year, i have been promoted to line 2 technical support. After 8 months of wokring as line 2 technical support, i have been promoted to be a supervisor. I have been worked as a supervisor for 2 different accounts ( wind and du). I am the only supervisor in the e-mailing team line of business developing the team month over month.

Education

Al-alsun faculty in Language

Education Details

Al-alsun faculty

Language

Ain Shams University, Egypt

C / Good / 65 - 75%

Grammar Literature ( drama/novel/poetry ) Linguistics Phonetics Translation ( arabic to english and vise versa )

N/A

Ain Shams University
2009 - 2016
Alsun Bacheloer`s degree in Languages ( English and Italine language )

Education Details

Alsun Bacheloer`s degree

Languages ( English and Italine language )

Ain Shams University, Egypt

C / Good / 65 - 75%

Grammar Literature ( poetry/ drama/ novel ) Translation Phonetics Linguistics Arabic language

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-abour language school

Egypt

2009

B / Very Good / 75 - 85%

N/A

Al-abour language school
2009

Certifications

Certificate details

Supervision certification

Sep 2016

100% out of 100%

N/A

N/A

Teleperformance Egypt

This is a course to be able to be a cdrtified supervisor.
I was able to get high scores and to finish the course and get promoted within the course period.

Training and Courses

Training/Course Details

Supervision STEPS training

Sep 2015

Teleperformance

This is a course to be able to have the important qualifications to be a good supervisor.

Training/Course Details

Supervision STEPS training

Sep 2015

Teleperformance

This is a course to be able to have the important qualifications to be a good supervisor.

Training/Course Details

Supervision STEPS training

Sep 2015

Teleperformance

This is a course to be able to have the important qualifications to be a good supervisor.

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabic PoetryCafesCinemasColoursConsumer ServicesCustomer ServiceEnglishFashionFlexibleHandles StressHard WorkerLanguageLanguages ( English And Italine Language )ManagmentMicrosoft ExcelMy WorkNesting Support SpecialistOffshoringOutsourcingPersistentProgram ManagementProjectQuality AssuranceQuality ControlReadingSupervision CertificationSupervision STEPS TrainingSupervisorSupportSupportiveTelecommunicationsTeleperformanceTravelling

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Advanced

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Managment

Managment

: Intermediate

: High

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Persistent, Handles Stress, Supportive

Online Presence

Mennah abassMennah T. Khaled

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