Mennah Tallah Khaled Mohamed Abass

Teleperformance

• Senisor Operations Supervisor ( OPPO account )Full Time

  May 2020 - Jun 2021 -1 yr, 1 month

  Egypt , Giza

  • Job Details:Handling KPIs and customer satisfaction ( VOC ) Handling Client reporting and requests Managing both Inbound and Outbound queue Managing the RV outbound team Managing client requests and quality scores.
• Operations SupervisorFull Time

  Sep 2015 - Present -10 yrs

  Egypt , Cairo

  • Job Details:Managing a whole team (17 agents) Managing the clinets needs Managing a whole line of business as the only supervisor Managing the reports for the clients Managing the team performance and KPIs Managing the language oppourtunities of the e-mailing team.
• Nesting support specialistFull Time

  Nov 2014 - Sep 2015 -10 months

  Egypt , Cairo

  • Job Details:It was a transition phase in my career path, that allowed me to be more experienced, to deal with different characters and personalities. I was able to handle a small team consisting of 4-5 agents and i was responsible for there pass and development.
• customer service representativeFull Time

  Sep 2013 - Nov 2014 -1 yr, 2 months

  Egypt , Cairo