Basic Info

Mennah Tallah Mohamed Abass

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Supervisor at Teleperformance

Experience Details

Supervisor

Project/Program Management, Customer Service/Support

Manager

Managing a whole team (17 agents)
Managing the clinets needs
Managing a whole line of business as the only supervisor
Managing the reports for the clients
Managing the team performance and KPIs
Managing the language oppourtunities of the e-mailing team.


Company Details

Teleperformance (multinational)

Shoubra down town, Egypt

More than 1000 employees

Telecommunications

WWW.teleperformance.com.eg

Sep 2015 to present (1 year 3 months)
Nesting support specialist at Teleperformance

Experience Details

Nesting support specialist

Quality, Project/Program Management

Manager

It was a transition phase in my career path, that allowed me to be more experienced, to deal with different characters and personalities.

I was able to handle a small team consisting of 4-5 agents and i was responsible for there pass and development.


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Consumer Services , Outsourcing/Offshoring

www.teleperformance.com

Nov 2014 to present (2 years 1 month)

Achievements


I have joined the market and started working at Teleperformance as line 1 agent right after my graduation, within one year, i have been promoted to line 2 technical support. After 8 months of wokring as line 2 technical support, i have been promoted to be a supervisor. I have been worked as a supervisor for 2 different accounts ( wind and du). I am the only supervisor in the e-mailing team line of business developing the team month over month.

Education

Al-alsun faculty in Language

Education Details

Al-alsun faculty

Language

Ain Shams University, Egypt

C / Good / 65 - 75%

Grammar Literature ( drama/novel/poetry ) Linguistics Phonetics Translation ( arabic to english and vise versa )

N/A

Ain Shams University
2009 - 2016
Alsun Bacheloer`s degree in Languages ( English and Italine language )

Education Details

Alsun Bacheloer`s degree

Languages ( English and Italine language )

Ain Shams University, Egypt

C / Good / 65 - 75%

Grammar Literature ( poetry/ drama/ novel ) Translation Phonetics Linguistics Arabic language

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-abour language school

Egypt

2009

B / Very Good / 75 - 85%

N/A

Al-abour language school
2009

Certifications

Certificate details

Supervision certification

Sep 2016

100% out of 100%

N/A

N/A

Teleperformance Egypt

This is a course to be able to be a cdrtified supervisor.
I was able to get high scores and to finish the course and get promoted within the course period.

Training and Courses

Training/Course Details

Supervision STEPS training

Sep 2015

Teleperformance

This is a course to be able to have the important qualifications to be a good supervisor.

Training/Course Details

Supervision STEPS training

Sep 2015

Teleperformance

This is a course to be able to have the important qualifications to be a good supervisor.

Training/Course Details

Supervision STEPS training

Sep 2015

Teleperformance

This is a course to be able to have the important qualifications to be a good supervisor.

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabic PoetryCafesCinemasColoursConsumer ServicesCustomer ServiceEnglishFashionFlexibleHandles StressHard WorkerLanguageLanguages ( English And Italine Language )ManagmentMicrosoft ExcelMy WorkNesting Support SpecialistOffshoringOutsourcingPersistentProgram ManagementProjectQuality AssuranceQuality ControlReadingSupervision CertificationSupervision STEPS TrainingSupervisorSupportSupportiveTelecommunicationsTeleperformanceTravelling

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Advanced

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Managment

Managment

: Intermediate

: High

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Persistent, Handles Stress, Supportive

Online Presence

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