Basic Info

Sarah Sarhan

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Web Content Editor at KazaOrder

Experience Details

Web Content Editor

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

•Producing new content and writing it in an interesting and appealing manner.
•Making sure site content is kept up to date
•Developing new content and editorial guidelines
•Training new staff on how to produce and edit content.
•Communicating with different parties internal & external.


Company Details

KazaOrder

Cairo, Egypt

101-500 employees

Food and Beverage Production

Kazaorder.com

Nov 2014 to present (2 years 8 months)
Technical Support at Etisalat Emirates

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

•Provide technical support and assistance over the phone for IPhone and blackberry users
•Providing continuous evaluation of processes and procedures.
•Co-coordinating between departments in order to solve the customers Following up with customer in order to be updated by the resolution of their problems
•Dealing with customer complaints, queries and request of information.


Company Details

Etisalat Emirates (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

Etisalat.AE.com

Apr 2014 to Nov 2014 (7 months)
Call Center Agent and Spoc Team at Vodafone Egypt

Experience Details

Call Center Agent and Spoc Team

Customer Service/Support

Experienced (Non-Manager)

•Conducting telesales phone calls from acquired database.
•Advising present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
•Documenting transactions by completing forms and record logs.
•Maintaining database by entering, verifying, and backing up data.
•Updating data and following up with customers.


Company Details

Vodafone Egypt

Cairo, Egypt

More than 1000 employees

Consumer Services

Vodafone Egypt .com

Jan 2014 to Apr 2014 (3 months)

Education

Bachelor's Degree in Philosophy

Education Details

Bachelor's Degree

Philosophy

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Wageh Boughdady

Egypt

2009

C / Good / 65 - 75%

N/A

Wageh Boughdady
2009

Certifications

PMP
Dec 2015

Certificate details

PMP

Dec 2015

90 out of 100

N/A

N/A

El-Sadat Academy

N/A

Training and Courses

Project Management at Cairo University
Mar 2013

Training/Course Details

Project Management

Mar 2013

Cairo University

N/A

This profile is outdated!
Last update more than 8 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicCall Center Agent And Spoc TeamConsumer ServicesCustomer ServiceEducationEnglishEtisalat EmiratesFood And Beverage ProductionFood ServicesGreekHospitalityMicrosoft OfficeMicrosoft OutlookPMPPersistentPhilosophyPlannerPresenterProject ManagementSocialSupportSupportiveTechnical SupportWeb Content EditorWeb Editing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Greek

Greek

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Intermediate

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Fields of Expertise

Web Editing

Web Editing

: Expert

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Advanced

: High

:

Less than 1 year

Education

Education

: Beginner

: High

:

Less than 1 year

Key Skills

Planner, Presenter, Persistent, Social, Supportive

Online Presence

SaRRahSarah Sarhan

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