Saher Youssef Basilyous

IT EngineerFull Time

• Job Details:- Provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. - Running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site’s technology infrastructure to support changing business and IT requirements. - Supervision and day-to-day management of a team of IT technicians, including managing workloads of the team and reporting back to the IT manager and regional IT management The review, revision and execution of change management requests as required. - Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly. - Perform random site audits on technical infrastructure to ensure adherence to latest company IT and Health & Safety guidelines. - Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and company standards. - Undertake project management - Provide technical support/input to site and team projects and initiatives. - Keep key stakeholders informed of progress of projects and maintain project documentation. - Provide sanity check and technical execution of projects.

IT executiveFull Time

• Job Details:- Plan, organize, control and evaluate IT and electronic data operations Lead large IT projects, including the design and deployment of new IT systems and services. - Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems. - Developing and implementing IT policy and best practice guides for the organization. - Providing leadership and direction to all employees Ensure security of data, network access and backup systems. - Completes projects by coordinating resources and timetables. - Maintains quality service by establishing and enforcing organization standards Continuously analyze current process, technologies, and vendors to identify areas of improvement. - Manages and coordinates all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software.

Senior Network AdministratorFull Time

• Job Details:- Implement, configure, administrate and maintain network infrastructure equipment including routers, switches, wireless service module, VOIP system, VPN and network security systems. - Monitor the performance of the core routing and switching systems, besides managing the VLAN configuration for its proper function. - Manage the call manager system for the best performance and monitor its usage, besides configuring and installing IP phones for different users. - Define, apply and monitor security policies on different security systems and ensure their consistency with the business needs. - Monitor the Internet bandwidth utilization. - Manage and monitor VPN configurations and access permissions for different users. - Manage the logs of different network infrastructure systems. - Perform service evaluation for different network services. - Plan and control the network infrastructure changes and monitor their impact on different users and hosted services. - Troubleshoot, analyze and support different network and security issues. - Communicate with different internal users and external vendors whenever required to complete work duties. - Support users in all offered services.