Basic Info

Ahmed Sharaf

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Manager - Egypt at Multinational call Centre

Experience Details

IT Manager - Egypt

IT/Software Development, Operations/Management

Manager

Job Responsibilities:

• Supporting more than 800 users.
• Maintained accurate property management for more than 1300 pieces of Network/computer equipment valued over 10 million LE.
• Responsible for System and Network availability 24*7
• Responsible for keeping all System/Network equipment’s healthy including the plan for servers patching and backups, Configure and troubleshoot backbone switches and routers, troubleshoot copper lines, E1s and E3 links, doing Networking upgrade, managing IT Shifts,...
• Performance and SLA management reporting include monitor and test system performance; prepare and deliver system performance statistics and reports.
• Manage Installing, supporting and troubleshooting servers including ISA Servers, Domain Controllers, Print Servers, File Servers, and Domino Mail Servers.
• Responsible for Active Directory Servers-- user account, security groups and OUs, Lotus Notes Mail Servers -- mail boxes creation, distribution mailing lists and troubleshooting, ISA and Surf Control Server include updating rules and database maintenance, SAV Server administration.
• VOIP phones installation- AVAYA and Nortel.
• Point of contact for all vendors including data carries Telecom Egypt and software companies.


Company Details

Multinational call Centre (multinational)

Cairo, Egypt

More then 1000 employees

Computer Networking

N/A

May 2011 to present (5 years 7 months)
Network Integrations Manager at BMC (Business Management Company-Riyadh)

Experience Details

Network Integrations Manager

IT/Software Development, Operations/Management

Manager


• Managing company projects progress, mentoring project managers - technical team and provide consultancy to make sure that work quality/ schedule matches customer expectations.
• Discussing / solving all project management – technical issues with company upper management.
• Managing all related issues with BMC Partners (Juniper, Secure Computing, Symantec, Lumension Security and HP).
• Managing company subcontractors work.
• Successfully doing Pre- Sales activates with the help of sales team to increase company customer's base.
• Contribute in HLD, LLD for Atheeb (Third biggest Internet Service Provider in KSA), following with project activities till project closure.
• Evaluating company resources, coaching new resources to help improve company profile.
• Leading one of the biggest company projects with STC till the end (VAS).
• Contribute in applying ITIL slanderers for AL Inma Bank (Largest Islamic bank in Saudi).


Company Details

BMC (Business Management Company-Riyadh)

Riyadh, Saudi Arabia

51-100 employees

Information Technology Services

N/A

Jul 2009 to Nov 2008 (8 months)
Routing and Internet Service Manager at EgyNet (Egyptian Data Carrier)

Experience Details

Routing and Internet Service Manager

Operations/Management, IT/Software Development, Installation/Maintenance/Repair

Manager

Routing and Internet Service Manager starting from June 2007 till November 2008
Technical Field Manager From September 2006 till June 2007
Reporting to: Operation Director.

Routing and Internet Service Manager responsibilities:

• Administrate and maintain all Company L3 backbone devices including Juniper and Cisco routers.
• Troubleshooting and solving all routing problems including other ISP/Resellers using Company network.
• Managing Company Gateways and all technical problems with the upstream Carrier include set and apply BGP peering policies with them and also with inside Egypt ISPs.
• Reacting immediately with any network security threats and developed corporate data security policies.
• Contribute in all technical projects held by the company.
• Responsible about the company access servers, DIDs/PRIs and Internet free numbers.
• Networking statistics and recommend whatever enhancement to the planning team includes redundancy links, upgrading International B.W.
• IP administration with RIPE.
• Maintains updated versions of all technical documentation for all network topology.


Technical Field Manager responsibilities:

• Audit and inspect periodically on Company Network sites based on an approved check list to ensure maintaining the standard network physical conditions to keep the quality of service stability and availability.
• Responsible for minimizing Main time to Repair to ensure customer satisfaction and stability of service to company’s customers.

• Responsible for the continuous availability of the technicians and field engineers to be able to handle all hardware and physical media problems as efficient and up to the Company standards.

• Recommend equipment specification to the Network Planning Dept. upon the field needs to make sure they have full information to base their purchases plan on.

• Audit and control the settlement of the field operations units advanced cash for the engineers and technicians purchases and transportations expenses to manage the proper utilization of cash and cost control.


Company Details

EgyNet (Egyptian Data Carrier)

Cairo, Egypt

501-1000 employees

Information Technology Services, Internet/E-commerce, Telecommunications

N/A

Sep 2006 to Nov 2008 (2 years 2 months)
Technical Operations Manager at Yalla Misr (Internet Service Provider)

Experience Details

Technical Operations Manager

Installation/Maintenance/Repair, IT/Software Development, Operations/Management

Manager

Reporting to: General Manager.

Job Responsibilities:

• Managing Engineering Department (Core, installation, customer support, IT, logistics and technicians) to meet company strategy regarding major projects.
• Core network design enhancement to MPLS network as a migration from the traditional L3 network.
• Implementing new services for the customers.
• Speed up the installation process.
• Provide Professional service for the customer by maintain a qualified customer support team.
• Managing company subcontractors - resellers


Company Details

Yalla Misr (Internet Service Provider)

Cairo, Egypt

101-500 employees

Information Technology Services, Internet/E-commerce, Management Consulting

N/A

Oct 2004 to Sep 2006 (1 year 11 months)
Core Network Manager at NOOR Advanced Technologies (Data Carrier & Internet Service Provider).

Experience Details

Core Network Manager

IT/Software Development, Installation/Maintenance/Repair

Manager

Reporting to: Engineering Director.

NOOR Advanced Technologies, Cairo, Egypt: NOOR is one of the largest Internet Service Providers and Telco in Egypt that provides various services including but not limited to: MPLS-VPN, MPLS-VPDN, MPLS Manages Services, Layer2 VPN, Internet Access, DSL connectivity, Consultation, Network Design/Implementation, Dedicated leased lines, Dial-Up, E-mail, Web-Hosting, Server/Application hosting.

Job Responsibilities:

• Design, implementation, and administration of all NOOR Core network.
• Capacity planning for the network to achieve redundancy, high availability, and bandwidth needs to meet network needs based on both historical and forecast data.
• Develop new projects and test new services to have market edge
• Analysis of hardware/software needs, bandwidth upgrades, and service level agreements.
• Provide Consultation support for Pre-Sales team.
• Weekly and daily planning for all tasks required from the team
• Maintains updated versions of all technical documentation for all network topology, projects and IP assignments…
• Leading presentations and technical meetings to explain and demonstrate the proposed solutions for potential customers.
• Leading Intensive knowledge transfer between my team as a highest technical level in the company and the other teams include official training sessions, boot camps and chalk talk.
• Leading the guys to Think Out of The Box not only inside the team
• Design and regular update for the workflow procedures with the Director and other managers in order to meet the growth of our customers.

Team achievements:

• Re-design and administrate NOOR backbone to be an MPLS enabled backbone running over ATM, providing MPLS & MPLS-VPDN services.
• Building and administrating an isolated layer2 network to provide traditional VPN services (Frame-Relay, ATM)
• NOOR Free Internet activation.
• Run ISIS as the layer-3 backbone routing protocol in the network core instead of OSPF (more scalable).
• Set / Apply BGP peering policies with upstream carriers.
• Respond to network security threats and developed corporate data security policies and procedures.
• IP administration with RIPE.
• Design and implementation of new projects such as MPLS VPN using GPRS technology, intranet access using VPDN technology, ISDN Backup connection for MPLS-VPN customers, and First secured Internet managed services network in the region.
• Implementing Auto Route and out of band management, testing Virtual trunks and SSG.
• Re-engineering all core PVCs from time to time to meet customer requirements.
• Coordination with Flag, MCIT and other data Carriers to have multi-homing environments using BGP, including activation of more than one link with Flag.
• Testing newest ATM & TDM technologies in lab before implementation phase.
• Two CCIE’s in Core team during the last year without affecting the total performance of the team.


Company Details

NOOR Advanced Technologies (Data Carrier & Internet Service Provider).

Cairo, Egypt

51-100 employees

Information Technology Services, Internet/E-commerce, Management Consulting

N/A

May 2001 to Sep 2004 (3 years 4 months)

Achievements


IT is all in the CV


IT is all in the CV


IT is all in the CV


IT is all in the CV


Team achie


it is all included on the CV

Education

BSc in Electronics & Telecommunications Engineering

Education Details

BSc

Electronics & Telecommunications Engineering

, Egypt

C / Good / 65 - 75%

N/A

N/A

1987 - 1992
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Khedaweya

Egypt

1987

B / Very Good / 75 - 85%

N/A

Khedaweya
1987

Certifications

CCNA
Feb 1999

Certificate details

CCNA

Feb 1999

995 out of 1000

N/A

N/A

Cisco

N/A

CCNP
Mar 2002

Certificate details

CCNP

Mar 2002

N/A

N/A

N/A

Cisco

N/A

Certificate details

Microsoft Certified professional

Aug 1999

N/A

N/A

N/A

Microsoft

N/A

Certificate details

• Microsoft Installing, configuring and administrating Win XP

Jun 2011

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

• Project Management Professional (PMP)

Mar 2008

PMP

N/A

Training/Course Details

• Total Quality Management

Aug 2002

Local

N/A

Training/Course Details

• Time Management

Oct 2002

Local

N/A

Training/Course Details

RIPE IP registration

Oct 2002

Local

N/A

Training/Course Details

• Troubleshooting concept and methodology

Nov 2003

Cisco

N/A

Training/Course Details

• Implementing and Supporting Microsoft Windows XP

Jan 2011

Synergy

N/A

Training/Course Details

• Managing Microsoft Windows Server 2003

Feb 2011

Synergy

N/A

Training/Course Details

• Maintaining Microsoft Windows Server 2003

Feb 2011

Synergy

N/A

Training/Course Details

• Implementing Microsoft Windows Server 2003 Network

Mar 2011

Synergy

N/A

Training/Course Details

• Implementing, Managing and Maintaining Microsoft

Mar 2011

Synergy

N/A

Training/Course Details

• Planning, Implementing and Maintaining Microsoft Windows

Apr 2011

Synergy

N/A

Training/Course Details

• Time Management

May 2002

NOOR

N/A

Training/Course Details

RIPE IP registration

Jan 2004

NOOR

N/A

Training/Course Details

• Troubleshooting concept and methodology

Jun 2003

NOOR

N/A

MPLS at NOOR
Jan 2002

Training/Course Details

MPLS

Jan 2002

NOOR

N/A

Training/Course Details

Advanced routing training course

Sep 2002

NOOR

N/A

Training/Course Details

Cisco ATM Solutions

Sep 2002

Synergy

N/A

Training/Course Details

Managing Cisco Network Security

Aug 2002

Synergy

N/A

Training/Course Details

Building Cisco Scalable Networks

May 2002

Synergy

N/A

Training/Course Details

• Building Cisco Multilayer Switched Networks

Apr 2000

Synergy

N/A

Training/Course Details

• Cisco Internetworks Troubleshooting

Apr 2001

Synergy

N/A

Training/Course Details

Digital UNIX Administration

Aug 1998

Triangle

N/A

Training/Course Details

Digital UNIX Commands & Utilities

Feb 1998

Triangle

N/A

Training/Course Details

Time Management

Mar 2004

NOOR

N/A

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Last update more than 2 months ago.

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Profile Skills and Keywords

Advanced Routing Training CourseAnalyticalArabicBuilding Cisco Scalable NetworksBusiness-orientedCCNACCNPChanllengesCisco ATM SolutionsComputer NetworkingCore Network ManagerCustomer FocusDigital UNIX AdministrationDigital UNIX Commands & UtilitiesE-commerceElectronics & Telecommunications EngineeringEnglishGood Team SpiritHard WorkerITIT Manager - EgyptInformation Technology Manager (IT Manager)Information Technology ServicesInstallationInternetLeaderMPLSMaintenanceManagementManagement ConsultingManaging Cisco Network SecurityMicrosoftMicrosoft Certified ProfessionalMultinational Call CentreNetowkringNetwork Integrations ManagerNetwork ManagerNetworkingPlannerRIPE IP RegistrationRepairRouting And Internet Service ManagerSoftware DevelopmentTeam WorkTechnical Operations ManagerTelecommunicationsThinking Out Of The BoxTime ManagementWorking Under Presure Building Cisco Multilayer Switched Networks Cisco Internetworks Troubleshooting Implementing And Supporting Microsoft Windows XP Implementing Microsoft Windows Server 2003 Network Implementing, Managing And Maintaining Microsoft Maintaining Microsoft Windows Server 2003 Managing Microsoft Windows Server 2003 Microsoft Installing, Configuring And Administrating Win XP Planning, Implementing And Maintaining Microsoft Windows Project Management Professional (PMP) Time Management Total Quality Management Troubleshooting Concept And Methodology

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MPLS

MPLS

: Advanced

: High

:

5-7 years

Netowkring

Netowkring

: Advanced

: High

:

5-7 years

Networking

Networking

: Advanced

: High

:

5-7 years

Microsoft

Microsoft

: Advanced

: High

:

3-5 years

Fields of Expertise

Management

Management

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Focus

Customer Focus

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Advanced

: High

:

More than 7 years

Microsoft

Microsoft

: Advanced

: High

:

5-7 years

Key Skills

Analytical, Leader, Planner, Business-oriented, Hard worker

Online Presence

ahmsha@hotmail.comahmsha@hotmail.com

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