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Ahmed Mahmoud SharafCoronavirus • Immediate Start

IT Manager

Cairo, Egypt
  • Information Technology (IT)
  • Customer Focus
  • Networking
  • Call Center
  • IT Service Management

Work Experience

  • It Manager at Multi-National call Center

    Mar 2019 to present · 1 Year 6 Months
  • Free-lancer consultant at Free-lancer consultant

    Freelance / Project
    Feb 2017 to Mar 2019 · 2 Years 1 Month
  • IT Operation Manager – Egypt, Italy and Poland. at Multinational call Centre

    May 2011 to Dec 2017 · 6 Years 7 Months
  • Network Integrations Manager at BMC (Business Management Company-Riyadh)

    Nov 2008 to Jul 2009 · 8 Months

Education

  • Bachelor’s degree - Electronics & Telecommunications Engineering in Electronics & Telecommunications Engineering

    Cairo University (CU) - Egypt 1987 to 1992 · 5 Years
  • High School - Thanaweya Amma

    Khedaweya - Egypt 1987

Achievments

Managerial Skills: • More than twenty years of Networking, Project Management and IT experience with sixteen years management experience as Core Network Manager, Technical Operation Manager, Internet Service-Routing manager, Technical Filed Manager, Network Integrations Manager and country IT Manager, successfully holding key position and playing major role in Internet Egypt growth, NOOR Data Carrier establishment, developing new technologies and getting a market edge for Yalla, managing backbone infrastructure in EgyNet, leading major projects (acting as PMO) and managing technical teams for BMC in Saudi Arab to add more values for Pre-Sales activates, Post- sales activities and projects quality within BMC and also applying ITIL standards for EL Enama Islamic bank in Saudi, finally managing all infrastructure/related Projects/applying ITIL standards for a multinational call Centre in Egypt as an IT Operation Manager. • Strong project management skills.

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Skills
Tools and Fields of Expertise

  • Information Technology (IT)
  • Customer Focus
  • Networking
  • Call Center
  • IT Service Management
  • Network Infrastructure
  • Team management
  • Team Leadership
  • Multinational
  • Startup company
  • Servers
  • Microsoft Applications
  • Project Management

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • Certified Information System Security Professional (CISSP)

    2016
  • Blue Coat Certified Proxy Administration (BCCPA)

    Horizion · 2012
  • Microsoft Installing, configuring and administrating Win XP

    Microsoft · 2011
  • Planning, Implementing and Maintaining Microsoft Windows

    Synergy · 2011
  • Implementing Microsoft Windows Server 2003 Network

    Synergy · 2011
  • Implementing, Managing and Maintaining Microsoft

    Synergy · 2011
  • Managing Microsoft Windows Server 2003

    Synergy · 2011
  • Maintaining Microsoft Windows Server 2003

    Synergy · 2011
  • Implementing and Supporting Microsoft Windows XP

    Synergy · 2010
  • Project Management Professional (PMP)

    PMP · 2008
  • Time Management

    NOOR · 2004
  • RIPE IP registration

    NOOR · 2003
  • Troubleshooting concept and methodology

    Cisco · 2003
  • Troubleshooting concept and methodology

    NOOR · 2003
  • RIPE IP registration

    Local · 2002
  • Time Management

    Local · 2002
  • Advanced routing training course

    NOOR · 2002
  • Cisco ATM Solutions

    Synergy · 2002
  • Managing Cisco Network Security

    Synergy · 2002
  • Total Quality Management

    Local · 2002
  • Building Cisco Scalable Networks

    Synergy · 2002
  • Time Management

    NOOR · 2002
  • CCNP

    Cisco · 2002
  • MPLS

    NOOR · 2001
  • Cisco Internetworks Troubleshooting

    Synergy · 2001
  • Building Cisco Multilayer Switched Networks

    Synergy · 2000
  • Microsoft Certified professional

    Microsoft · 1999
  • CCNA

    Cisco · 1999
  • Digital UNIX Administration

    Triangle · 1998
  • Digital UNIX Commands & Utilities

    Triangle · 1998
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