Basic Info

Amr El-Naggar

7 years

6th of October, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Generalist(Recruitment-OD-Personnel) at Trade Show Planners

Experience Details

HR Generalist(Recruitment-OD-Personnel)

Human Resources

Experienced (Non-Manager)

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Maintain data in information systems or databases.
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Explain regulations, policies, or procedures.
Hire employees and process hiring-related paperwork.
Administer personnel recruitment or hiring activities.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Coordinate personnel recruitment activities.
Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Evaluate personnel practices to ensure adherence to regulations.
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
Review employment applications and job orders to match applicants with job requirements
Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.


Company Details

Trade Show Planners

6th of October, Egypt

N/A

Hospitality/Hotels

N/A

Dec 2015 to present (1 year 7 months)
HR Recruitment&Personnel Specialist at Career Gates(Intelligence Centre for(6th of October University Modern Sciences and Arts)

Experience Details

HR Recruitment&Personnel Specialist

Human Resources

Experienced (Non-Manager)

Maintain staff by recruiting, selecting, orienting employees.
Developing recruitment strategies that allow for a quick and appropriate candidate identification
Contributes to team effort by accomplishing related results as needed.
Maintain a complete record of interviews and new hires.
Stay up-to-date with current recruiting methods.
Evaluating a selection criteria and testing techniques that ensure compliance to the required standards.


Company Details

Career Gates(Intelligence Centre for(6th of October University Modern Sciences and Arts) (multinational)

Dokki, Giza, Egypt

101-500 employees

Education, Training and Coaching

N/A

Feb 2015 to Nov 2015 (9 months)
Performance&Recruitment Executive at CENTRO

Experience Details

Performance&Recruitment Executive

Operations/Management

Experienced (Non-Manager)

Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.
Accomplishes human resources and organization mission by completing related results as needed.
Determines applicant requirements by studying job description and job qualifications.


Company Details

CENTRO (multinational)

Cairo, Egypt

501-1000 employees

Business Services - Other

N/A

Apr 2014 to Jan 2015 (9 months)
Team Manager at CENTRO

Experience Details

Team Manager

Operations/Management

Manager

• Coordinates and supervises the daily and weekly activities that occur within assigned area of the operation.
• Participated in continuous improvement activities as part of the site management team and ensured company policies are followed and site develops (maintaining the proper balance of cost control and client service).
• Organize and lead the focus on improving productivity levels.
• Plan, manage and adjust the daily workload and staffing to cut the unplanned overtime.
• Communicated company policies and made sure that we follow it strictly.
• Participated in acquiring performance measurements consistent with customer and site requirements.
• A self-starter, proactive and target oriented leader.
• Evaluated employee key performance indicators and identified training needs and development opportunities.
• Experienced in data management/reporting tools (Collecting, analyzing and interpreting both qualitative and quantitative data).


Company Details

CENTRO (multinational)

Egypt

501-1000 employees

Business Services - Other

N/A

Dec 2012 to Mar 2014 (1 year 3 months)
Sales Consultant at CENTRO

Experience Details

Sales Consultant

Operations/Management

Entry Level

Effectively managing large amounts of incoming calls
Generating sales leads
Identifying and assessing customers’ needs to achieve satisfaction
Building sustainable relationships of trust through open and interactive communication
Providing accurate, valid and complete information by using the right methods/tools
Meeting personal/team sales targets and call handling quotas
Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keeping records of customer interactions, process customer accounts and file documents
Following communication procedures, guidelines and policies
Taking the extra mile to engage customers


Company Details

CENTRO (multinational)

Cairo, Egypt

501-1000 employees

Business Services - Other

N/A

Sep 2011 to Nov 2012 (1 year 2 months)
Customer Care Avisor at Xceed

Experience Details

Customer Care Avisor

Marketing/PR/Advertising , Business Development

Entry Level

Attracting potential customers by answering product and service questions; suggesting information about other products and services.
Opening customer accounts by recording account information.
Maintaining customer records by updating account information.
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Xceed (multinational)

Cairo, Egypt

101-500 employees

Telecommunications, Consumer Services

N/A

Jan 2010 to Dec 2010 (11 months)
Operator at Movenpick Hotel and Resort

Experience Details

Operator

Tourism/Travel

Entry Level

Answering incoming calls.

Directing call to guest rooms, staff, or departments through the switchboard.

Placing outgoing calls.

Receiving guest messages and deliver the same to the guest.

Logging all wake-up call requests and performs wake-up call services.

Providing information about hotel services to guests.


Company Details

Movenpick Hotel and Resort (multinational)

Giza, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Nov 2008 to Apr 2009 (5 months)

Achievements


*Top team for 7 months in a row with Praise form from the CEO. *Best Team Player. *Considered as one of the prime 50 Centroees and old guard Centroees. *The employee of the month title.

Education

BA in Human Resource Management

Education Details

BA

Human Resource Management

american university in cairo, Egypt

A / Excellent / 85 -100%

(Accredited by the Egyptian Su

N/A

american university in cairo
2015 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Oaisis school

Egypt

2002

A / Excellent / 85 -100%

N/A

Oaisis school
2002

Certifications

Certificate details

Stratigic Management

Apr 2015

89 out of 100

N/A

N/A

AUC

Identify and use concepts of s

Training and Courses

Training/Course Details

The Dale Carnegie® Marketing and sales Track

Feb 2010

The Dale Carnegie® Seminar

Enhance Communication Skills. Build Greater Self-Confidence. Develop more Flexibility. Reduce Stress and Improve Our Attitude. Develop Leadership Skills. The Dale Carnegie® Marketing and sales Track How to Negotiate a Successful, Profitable Close. How to Cold Call and Build New Customer. Establish immediate Credibility and build Rapport with Buyers. Develop a positive attitude to generate predictable sales results. Master consultative selling process to accelerate the sales cycle. Employ three strategies to make buyers eager to talk. Communicate value and sell from buyers.

Training/Course Details

BBSA

Feb 2010

Cairo University

asic Business Skills Acquisition (BBSA) Cairo, Egypt. Sponsored by the Future Generation Foundation (FGF) Developed Language and Computer Skills. Enhanced Presentation & Project Development Skills. Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report writing.

Training/Course Details

strategic Management

Jan 2015

Auc

-Identify and use concepts of strategic thinking and applying it in managing organizations. -Identify and take part in strategy formulation. -Set action plans for implementation. -Realize and understand the need for change and how to deal with it,

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBBSABell CurveBusinessBusiness Services - OtherBusiness-orientedCENTROCareer Gates(Intelligence Centre For(6th Of October University Modern Sciences And Arts)Career PerformanceConsumer ServicesCustomer Care AvisorCustomer ServiceEducationEnglishHR Generalist(Recruitment-OD-Personnel)HR Recruitment&Personnel SpecialistHospitalityHotelsHuman Resource ManagementHuman ResourcesHuman Resources (HR)LeaderLearning Something New Every Day At The Work PlaceManagementManagmentMarketingMarketing And SalesMicrosoft ExcelMovenpick Hotel And ResortNegotiatorOperatorPerformance&Recruitment ExecutivePlaying Football-runningProblem SolverRecruitmentSales ConsultantSourcingStrategic ManagementStratigic ManagementTeam ManagerTelecommunicationsThe Dale Carnegie Marketing And Sales TrackTourismTraining And CoachingTraining And DevelopmentTravelXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Bell Curve

Bell Curve

: Expert

: Extreme - I love it!

:

More than 7 years

Sourcing

Sourcing

: Advanced

: High

:

1-3 years

Recruitment

Recruitment

: Advanced

: High

:

1-3 years

career performance

career performance

: Advanced

: Medium

:

Less than 1 year

Management

Management

: Advanced

: High

:

5-7 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

5-7 years

Fields of Expertise

Managment

Managment

: Expert

: High

:

More than 7 years

strategic management

strategic management

: Advanced

: Extreme - I love it!

:

3-5 years

marketing and sales

marketing and sales

: Advanced

: Extreme - I love it!

:

5-7 years

training and development

training and development

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Business-oriented, Negotiator, Problem Solver

Online Presence

amr_falcon2020@yahoo.comamr_falcon2020@yahoo.com

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