Basic Info

Amr El-Naggar

7 years

6th of October, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Training Consultant(Training,Performance Management,Recruitment) at MSA(Modern Sciences and Arts University

Experience Details

HR Training Consultant(Training,Performance Management,Recruitment)

Human Resources

Experienced (Non-Manager)

*Identifying training and development needs within an organisation through job analysis,
appraisal schemes and regular consultation with business managers and human resources
departments.
*Designing and expanding training and development programmes based on the needs of the
organisation and the individual;
*Working in a team to produce programmes that are satisfactory to all relevant parties in an
organisation, such as line managers, accountants and senior managers at board level.
*Provide management with information or training related to interviewing, performance
appraisals, counseling techniques, or documentation of performance issues.
*managing the delivery of training and development programmes and, in a more senior role,
devising a training strategy for the organisation;
*Prepare or maintain employment records related to events such as hiring, termination, leaves,
transfers, or promotions, using human resources management system software.
*Interpret and explain human resources policies, procedures, laws, standards, or regulations.
*Confer with management to develop or implement personnel policies or procedures.
Discuss business strategies, practices, or policies with managers.
*Perform searches for qualified job candidates, using sources such as computer databases,
networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or
employee referrals.
*Develop or implement recruiting strategies to meet current or anticipated staffing needs
*Evaluate recruitment or selection criteria to ensure conformance to professional, statistical,
or testing standards, recommending revisions, as needed.
*Address employee relations issues, such as work complaints, or other
employee concerns.
*Ensuring that statutory training requirements are met.
*Evaluating training and development programs.
*Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.


Company Details

MSA(Modern Sciences and Arts University (multinational)

Cairo, Egypt

101-500 employees

Education

N/A

Apr 2016 to present (1 year)
Performance & Recruitment Executive at CENTRO

Experience Details

Performance & Recruitment Executive

Operations/Management

Experienced (Non-Manager)


Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.
Accomplishes human resources and organization mission by completing related results as needed.
Determines applicant requirements by studying job description and job qualifications.


Company Details

CENTRO (multinational)

Cairo, Egypt

501-1000 employees

Business Services - Other

N/A

Apr 2014 to Mar 2016 (1 year 11 months)
Team Manager at CENTRO

Experience Details

Team Manager

Operations/Management

Manager

• Coordinates and supervises the daily and weekly activities that occur within assigned area of the operation.
• Participated in continuous improvement activities as part of the site management team and ensured company policies are followed and site develops (maintaining the proper balance of cost control and client service).
• Organize and lead the focus on improving productivity levels.
• Plan, manage and adjust the daily workload and staffing to cut the unplanned overtime.
• Communicated company policies and made sure that we follow it strictly.
• Participated in acquiring performance measurements consistent with customer and site requirements.
• A self-starter, proactive and target oriented leader.
• Evaluated employee key performance indicators and identified training needs and development opportunities.
• Experienced in data management/reporting tools (Collecting, analyzing and interpreting both qualitative and quantitative data).


Company Details

CENTRO (multinational)

Egypt

501-1000 employees

Business Services - Other

N/A

Dec 2012 to Apr 2014 (1 year 4 months)
Performance & Recruitment Executive at CENTRO

Experience Details

Performance & Recruitment Executive

Operations/Management

Entry Level

Effectively managing large amounts of incoming calls
Generating sales leads
Identifying and assessing customers’ needs to achieve satisfaction
Building sustainable relationships of trust through open and interactive communication
Providing accurate, valid and complete information by using the right methods/tools
Meeting personal/team sales targets and call handling quotas
Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keeping records of customer interactions, process customer accounts and file documents
Following communication procedures, guidelines and policies
Taking the extra mile to engage customers


Company Details

CENTRO (multinational)

Cairo, Egypt

501-1000 employees

Business Services - Other

N/A

Sep 2011 to Nov 2012 (1 year 2 months)
Customer Care Avisor at Xceed

Experience Details

Customer Care Avisor

Marketing/PR/Advertising , Business Development

Entry Level

Attracting potential customers by answering product and service questions; suggesting information about other products and services.
Opening customer accounts by recording account information.
Maintaining customer records by updating account information.
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Xceed (multinational)

Cairo, Egypt

101-500 employees

Telecommunications, Consumer Services

N/A

Jan 2010 to Dec 2010 (11 months)
Operator at Movenpick Hotel and Resort

Experience Details

Operator

Tourism/Travel

Entry Level

Answering incoming calls.

Directing call to guest rooms, staff, or departments through the switchboard.

Placing outgoing calls.

Receiving guest messages and deliver the same to the guest.

Logging all wake-up call requests and performs wake-up call services.

Providing information about hotel services to guests.


Company Details

Movenpick Hotel and Resort (multinational)

Giza, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Nov 2008 to Apr 2009 (5 months)

Achievements


*Top team for 7 months in a row with Praise form from the CEO. *Best Team Player. *Considered as one of the prime 50 Centroees and old guard Centroees. *The employee of the month title.

Education

BA in Human Resource Management

Education Details

BA

Human Resource Management

american university in cairo, Egypt

A / Excellent / 85 -100%

(Accredited by the Egyptian Su

N/A

american university in cairo
2015 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Oaisis school

Egypt

2002

A / Excellent / 85 -100%

N/A

Oaisis school
2002

Certifications

Certificate details

Stratigic Management

Apr 2015

89 out of 100

N/A

N/A

AUC

Identify and use concepts of s

Training and Courses

Training/Course Details

The Dale Carnegie® Marketing and sales Track

Feb 2010

The Dale Carnegie® Seminar

Enhance Communication Skills. Build Greater Self-Confidence. Develop more Flexibility. Reduce Stress and Improve Our Attitude. Develop Leadership Skills. The Dale Carnegie® Marketing and sales Track How to Negotiate a Successful, Profitable Close. How to Cold Call and Build New Customer. Establish immediate Credibility and build Rapport with Buyers. Develop a positive attitude to generate predictable sales results. Master consultative selling process to accelerate the sales cycle. Employ three strategies to make buyers eager to talk. Communicate value and sell from buyers.

Training/Course Details

BBSA

Feb 2010

Cairo University

asic Business Skills Acquisition (BBSA) Cairo, Egypt. Sponsored by the Future Generation Foundation (FGF) Developed Language and Computer Skills. Enhanced Presentation & Project Development Skills. Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report writing.

Training/Course Details

strategic Management

Jan 2015

Auc

-Identify and use concepts of strategic thinking and applying it in managing organizations. -Identify and take part in strategy formulation. -Set action plans for implementation. -Realize and understand the need for change and how to deal with it,

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AnalyticalArabicBBSABell CurveBusinessBusiness Services - OtherBusiness-orientedCENTROCareer PerformanceConsumer ServicesCustomer Care AvisorCustomer ServiceEducationEnglishHR Training Consultant(Training,Performance Management,Recruitment)HospitalityHotelsHuman Resource ManagementHuman ResourcesHuman Resources (HR)LeaderLearning Something New Every Day At The Work PlaceMSA(Modern Sciences And Arts UniversityManagementManagmentMarketingMarketing And SalesMicrosoft ExcelMovenpick Hotel And ResortNegotiatorOperatorPerformance & Recruitment ExecutivePlaying Football-runningProblem SolverRecruitmentSourcingStrategic ManagementStratigic ManagementTeam ManagerTelecommunicationsThe Dale Carnegie Marketing And Sales TrackTourismTraining And DevelopmentTravelXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Bell Curve

Bell Curve

: Expert

: Extreme - I love it!

:

More than 7 years

Sourcing

Sourcing

: Advanced

: High

:

1-3 years

Recruitment

Recruitment

: Advanced

: High

:

1-3 years

career performance

career performance

: Advanced

: Medium

:

Less than 1 year

Management

Management

: Advanced

: High

:

5-7 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

5-7 years

Fields of Expertise

Managment

Managment

: Expert

: High

:

More than 7 years

strategic management

strategic management

: Advanced

: Extreme - I love it!

:

3-5 years

marketing and sales

marketing and sales

: Advanced

: Extreme - I love it!

:

5-7 years

training and development

training and development

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Business-oriented, Negotiator, Problem Solver

Online Presence

amr_falcon2020@yahoo.comamr_falcon2020@yahoo.com

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