Basic Info

Amr El-Naggar

7 years

6th of October, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Team Leader at CENTRO Global Solutions

Experience Details

Sales Team Leader

Operations/Management

Manager

• Coordinates and supervises the daily and weekly activities that occur within assigned area of the operation.
• Participated in continuous improvement activities as part of the site management team and ensured company policies are followed and site develops (maintaining the proper balance of cost control and client service).
• Organize and lead the focus on improving productivity levels.
• Plan, manage and adjust the daily workload and staffing to cut the unplanned overtime.
• Communicated company policies and made sure that we follow it strictly.
• Participated in acquiring performance measurements consistent with customer and site requirements.
• A self-starter, proactive and target oriented leader.
• Evaluated employee key performance indicators and identified training needs and development opportunities.
• Experienced in data management/reporting tools (Collecting, analyzing and interpreting both qualitative and quantitative data).


Company Details

CENTRO Global Solutions (multinational)

Egypt

501-1000 employees

Business Services - Other

N/A

Dec 2012 to Mar 2014 (1 year 3 months)
Marketing Rep. at Exceed

Experience Details

Marketing Rep.

Marketing/PR/Advertising

Entry Level

Attracting potential customers by answering product and service questions; suggesting information about other products and services.
Opening customer accounts by recording account information.
Maintaining customer records by updating account information.
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Exceed (multinational)

Cairo, Egypt

101-500 employees

Telecommunications, Consumer Services

N/A

Jan 2010 to Dec 2010 (11 months)
Operator at Movenpick Hotel and Resort

Experience Details

Operator

Tourism/Travel

Entry Level

Answering incoming calls.

Directing call to guest rooms, staff, or departments through the switchboard.

Placing outgoing calls.

Receiving guest messages and deliver the same to the guest.

Logging all wake-up call requests and performs wake-up call services.

Providing information about hotel services to guests.


Company Details

Movenpick Hotel and Resort (multinational)

Giza, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Nov 2008 to Apr 2009 (5 months)

Achievements


*Top team for 7 months in a row with Praise form from the CEO. *Best Team Player. *Considered as one of the prime 50 Centroees and old guard Centroees. *The employee of the month title.

Education

BA in Human Resource Management

Education Details

BA

Human Resource Management

american university in cairo, Egypt

A / Excellent / 85 -100%

(Accredited by the Egyptian Su

N/A

american university in cairo
2015 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Oaisis school

Egypt

2002

A / Excellent / 85 -100%

N/A

Oaisis school
2002

Certifications

Certificate details

Stratigic Management

Apr 2015

89 out of 100

N/A

N/A

AUC

Identify and use concepts of s

Training and Courses

Training/Course Details

The Dale Carnegie® Marketing and sales Track

Feb 2010

The Dale Carnegie® Seminar

Enhance Communication Skills. Build Greater Self-Confidence. Develop more Flexibility. Reduce Stress and Improve Our Attitude. Develop Leadership Skills. The Dale Carnegie® Marketing and sales Track How to Negotiate a Successful, Profitable Close. How to Cold Call and Build New Customer. Establish immediate Credibility and build Rapport with Buyers. Develop a positive attitude to generate predictable sales results. Master consultative selling process to accelerate the sales cycle. Employ three strategies to make buyers eager to talk. Communicate value and sell from buyers.

Training/Course Details

BBSA

Feb 2010

Cairo University

asic Business Skills Acquisition (BBSA) Cairo, Egypt. Sponsored by the Future Generation Foundation (FGF) Developed Language and Computer Skills. Enhanced Presentation & Project Development Skills. Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report writing.

Training/Course Details

strategic Management

Jan 2015

Auc

-Identify and use concepts of strategic thinking and applying it in managing organizations. -Identify and take part in strategy formulation. -Set action plans for implementation. -Realize and understand the need for change and how to deal with it,

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBBSABell CurveBusiness Services - OtherBusiness-orientedCENTRO Global SolutionsCareer PerformanceConsumer ServicesCustomer ServiceEnglishExceedHospitalityHotelsHuman Resource ManagementHuman Resources (HR)LeaderLearning Something New Every Day At The Work PlaceManagementManagmentMarketingMarketing And SalesMarketing Rep.Microsoft ExcelMovenpick Hotel And ResortNegotiatorOperatorPlaying Football-runningProblem SolverRecruitmentSales Team LeaderSourcingStrategic ManagementStratigic ManagementTelecommunicationsThe Dale Carnegie Marketing And Sales TrackTourismTraining And DevelopmentTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Bell Curve

Bell Curve

: Expert

: Extreme - I love it!

:

More than 7 years

Sourcing

Sourcing

: Advanced

: High

:

1-3 years

Recruitment

Recruitment

: Advanced

: High

:

1-3 years

career performance

career performance

: Advanced

: Medium

:

Less than 1 year

Management

Management

: Advanced

: High

:

5-7 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

5-7 years

Fields of Expertise

Managment

Managment

: Expert

: High

:

More than 7 years

strategic management

strategic management

: Advanced

: Extreme - I love it!

:

3-5 years

marketing and sales

marketing and sales

: Advanced

: Extreme - I love it!

:

5-7 years

training and development

training and development

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Business-oriented, Negotiator, Problem Solver

Online Presence

amr_falcon2020@yahoo.comamr_falcon2020@yahoo.com

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