
Wael Sabry Ahmed
Technical Support Engineer at Vodafone Egypt
Hadayek Alkobba, Cairo, EgyptWork Experience
Technical Support SpecialistFull Time
- Job Details:SYKES Egypt is a leader in the business process outsourcing (BPO) market, providing premier technical customer contact solutions and services to companies throughout Egypt. Operated by 300 highly-qualified, selectively sourced team members in the Egyptian Market, we have locations all over the country and are recognized for our flexible and healthy working environment. Our experience and expertise within the global industry has provided many opportunities in a variety of roles for the Egyptian people. SYKES Egypt was established in 2009 in one of the most distinguished and quietest districts in Cairo, Maadi Technology Park. The pearl of Middle East and Africa, Egypt offers a unique culture and bilingual environment that is valuable to clients and their customers all over the world. We provide our services in various languages: English, French, German, Italian, Spanish, Dutch, Turkish and Persian.
Tour ConsultanteFull Time
- Job Details:Encourages people to spend time and money in a particular area by promoting local facilities Works at an information centre handing out leaflets, maps, etc Advises on places of interest and travel routes Makes reservations for sightseeing tours, sporting events, theatre trips, etc. Arranges hotel and bed and breakfast accommodation locally, liaises with other centres to book accommodation further afield Answers telephone and written enquiries, sell goods, e.g. maps, guidebooks and souvenirs Gathers information that will be useful to tourists to the area and keep publicity information up to date
Customer service AgentFull Time
- Job Details:Attend to all customer queries relating to online orders or the ordering process via email and phone Provide account support to customers Act as an advocate for our customers, reporting and acting on observed areas for improvement Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions Ensure internal reference pages are updated
Education
College Diploma in Education
Fayoum UniversityJan 2015 - Jan 2016 - 1 Year
Alsun Bachelor's in Italian Language
Ain Shams University (ASU)Jan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
SECONDARY SCHOOLJan 2007
Achievements
- Senior Import / export department - Educational Supervisor for Italian department
Skills
- Internet
- Receptionist, Hostess
- Microsoft Excel
- Import / Export
- Microsoft Office 2016
- Microsoft Windows
- Secretay
- Information Technology (IT)
- Computer Science
- Incident Management
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Languages
Italian
FluentEnglish
IntermediateSpanish
Beginner
Training & Certifications
Phone-Based Customer Service
Linkedin Learning·2020Word 2019 Essential Training
Linkedin Learning·2020communication skills and business Etiquette
International Organization For E- Toursim Industry·2019Aviation Services Course
IAB (International aviation services)·2016Diploma
Faculty of Education·2016Course online RFC
Emiglia- Romagna -Italia·2016General English
Change Center·2014English
Change Center·2014ICdL
ISI ( Information System Institute)·2013ICDL
2010HR Attendance
Ain shams University·2010Spanish (Beginner level)
Smart Village Center ( El Dokki)·2010