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Wael Sabry Ahmed

Technical Support Engineer at Vodafone Egypt

Hadayek Alkobba, Cairo, Egypt

Work Experience

  • Technical Support EngineerFull Time

    Vodafone Egypt

    Feb 2022 - Present -3 yrs, 4 months

    Egypt , Cairo

    • Technical Support SpecialistFull Time

      Sykes Enterprises

      Feb 2021 - Feb 2022 -1 yr

      Egypt , Cairo

      • Job Details:SYKES Egypt is a leader in the business process outsourcing (BPO) market, providing premier technical customer contact solutions and services to companies throughout Egypt. Operated by 300 highly-qualified, selectively sourced team members in the Egyptian Market, we have locations all over the country and are recognized for our flexible and healthy working environment. Our experience and expertise within the global industry has provided many opportunities in a variety of roles for the Egyptian people. SYKES Egypt was established in 2009 in one of the most distinguished and quietest districts in Cairo, Maadi Technology Park. The pearl of Middle East and Africa, Egypt offers a unique culture and bilingual environment that is valuable to clients and their customers all over the world. We provide our services in various languages: English, French, German, Italian, Spanish, Dutch, Turkish and Persian.
    • Tour ConsultanteFull Time

      Memphis Tours

      Jun 2019 - Feb 2021 -1 yr, 8 months

      Egypt , Giza

      • Job Details:Encourages people to spend time and money in a particular area by promoting local facilities Works at an information centre handing out leaflets, maps, etc Advises on places of interest and travel routes Makes reservations for sightseeing tours, sporting events, theatre trips, etc. Arranges hotel and bed and breakfast accommodation locally, liaises with other centres to book accommodation further afield Answers telephone and written enquiries, sell goods, e.g. maps, guidebooks and souvenirs Gathers information that will be useful to tourists to the area and keep publicity information up to date
    • Customer service AgentFull Time

      Concentrix

      Feb 2018 - May 2019 -1 yr, 3 months

      Egypt , Giza

      • Job Details:Attend to all customer queries relating to online orders or the ordering process via email and phone Provide account support to customers Act as an advocate for our customers, reporting and acting on observed areas for improvement Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions Ensure internal reference pages are updated
    • Education

      • College Diploma in Education

        Fayoum University

        Jan 2015 - Jan 2016 - 1 Year

      • Alsun Bachelor's in Italian Language

        Ain Shams University (ASU)

        Jan 2007 - Jan 2011 - 4 yr

      • High School - Thanaweya Amma

        SECONDARY SCHOOL

        Jan 2007 

      Achievements

      - Senior Import / export department - Educational Supervisor for Italian department

      Skills

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      Languages

      • Italian

        Fluent
      • English

        Intermediate
      • Spanish

        Beginner

      Training & Certifications

      • Phone-Based Customer Service

        Linkedin Learning·2020
      • Word 2019 Essential Training

        Linkedin Learning·2020
      • communication skills and business Etiquette

        International Organization For E- Toursim Industry·2019
      • Aviation Services Course

        IAB (International aviation services)·2016
      • Diploma

        Faculty of Education·2016
      • Course online RFC

        Emiglia- Romagna -Italia·2016
      • General English

        Change Center·2014
      • English

        Change Center·2014
      • ICdL

        ISI ( Information System Institute)·2013
      • ICDL

        2010
      • HR Attendance

        Ain shams University·2010
      • Spanish (Beginner level)

        Smart Village Center ( El Dokki)·2010
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