Basic Info

Heba Gad

9 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Office manager at TechnoQ company

Experience Details

Office manager

Administration

Experienced (Non-Manager)



1-Receive, direct and relay telephone messages and fax messages
2-Direct the general public to the appropriate staff member
3-Maintain the general filing system and file all correspondence
4-Assist in the planning and preparation of meetings, conferences and conference
5-telephone calls
6-Make preparations for Band Council and committee meetings
7-Maintain an adequate inventory of office supplies
8-Respond to public inquiries
9-Provide word-processing and secretarial support
10-Type confidential documents on a word processing system

11- Performs other related duties as assigned.


Company Details

TechnoQ company

Doha, Qatar

101-500 employees

Electronics and Semiconductors

N/A

May 2012 to Nov 2016 (4 years 6 months)
Customer services at Qatarairways

Experience Details

Customer services

Customer Service/Support

Experienced (Non-Manager)

:

Handle VIP customer segments and assist in providing high quality service with personalized treatments, and managing their complaints, enquiries and requests.

Communicate courteously with customers by telephone, email (or face-to-face) if required.

 Work as a team to raise the level of customer satisfaction for the organization

Receive, sort and distribute mail and facsimiles, prepare and arrange for the distribution of outgoing mail and facsimiles.


Company Details

Qatarairways (multinational)

Doha, Qatar

More then 1000 employees

Airlines/Aviation

N/A

Aug 2009 to Dec 2010 (1 year 4 months)
Office manager to GM at Orientory advertising company

Experience Details

Office manager to GM

Administration

Experienced (Non-Manager)

Receive, sort and distribute mail and facsimiles, prepare and arrange for the distribution of outgoing mail and facsimiles.

Handle incoming phone calls in a professional manner

Receive and welcome guests as they enter the conferences

Arrange meetings and coordinate schedules of the immediate manager and communicate with the concerned parties/department to manage the same (confirmations / reminders/etc...

Maintain the filing system of all related documentations in order to facilitate future referencing and easy accessibility

Attend meetings as requested by the immediate manager

Meet and greets clients to the manager's office appropriately.

Works with internal and external contacts at all levels to fulfill the above duties.

Performs other related duties as assigned.


Company Details

Orientory advertising company

Giza, Egypt

11-50 employees

Marketing and Advertising

N/A

Mar 2007 to Dec 2008 (1 year 9 months)
Assistant coordinator at Noveltis Pharma International

Experience Details

Assistant coordinator

Administration

Experienced (Non-Manager)

Processes all incoming correspondence such as regular mail, courier envelops, faxes, e-mails, telephone calls

Receive and welcome guests as they enter.

Provide the necessary secretarial and clerical support to the assigned department in order to ensure the flow of activities in an effective and organized manner

Maintain the filing system of all related documentations in order to facilitate future referencing and easy accessibility

Attend meetings as requested by the immediate manager

Performs other related duties as assigned.


Company Details

Noveltis Pharma International

Giza, Egypt

51-100 employees

Pharmaceuticals

N/A

Dec 2005 to Feb 2007 (1 year 2 months)
Secretary at Alfa Medical Scientific Foundation

Experience Details

Secretary

Medical/Healthcare

Entry Level

Processes all incoming correspondence such as regular mail, courier envelops, faxes, e-mails, telephone calls

Receive and welcome guests as they enter the medical conferences.

Organize and coordinate conferences and travel arrangements as requested.

Organizes and manages the day-to-day running of the manager's affairs to ensure the provision of high-quality support.

Performs other related duties as assigned.


Company Details

Alfa Medical Scientific Foundation

Cairo, Egypt

51-100 employees

Marketing and Advertising

N/A

Mar 2005 to Nov 2005 (8 months)

Education

Bachelor Of Arts in Spanish language

Education Details

Bachelor Of Arts

Spanish language

Cairo University, Egypt

C / Good / 65 - 75%

Spanish language - literatura & history - transalation - vocabulary

N/A

Cairo University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El - Saddat language School

Egypt

2000

A / Excellent / 85 -100%

Scientific Branch

El - Saddat language School
2000

Training and Courses

Training/Course Details

English General Levels

Apr 2002

Auc

general language

This profile is fresh!
Last update 12 days ago.

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Profile Skills and Keywords

AdaptiveAdministrationAirlinesArabicAssistant CoordinatorAviationCustomer ServicesCustomer ServiceCustomer ServicesElectronics And SemiconductorsEnglishEnglish General LevelsFlexibleHard WorkerMarketing And AdvertisingMedicalMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOffice ManagerOffice Manager To GMOrganizerPharmaceuticalsPresenterProblem SolverQatarairwaysSecretarySpanishSpanish LanguageSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

administration

administration

: Expert

: Extreme - I love it!

:

5-7 years

Customer Services

Customer Services

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Presenter, Organizer, Problem Solver, Flexible / Adaptive

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