Basic Info

Mohamed elbanna

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

SME - Small & Medium Enterprise at Vodafone

Experience Details

SME - Small & Medium Enterprise

Customer Service/Support

Experienced (Non-Manager)

• Handles and organizes all daily correspondences between related SME agent and concerned internal parties to ensure smooth and effective work flow.
• Maintains updated daily and weekly records for customers and sales visits according to the agreed SLA to highlight sales activities and targets progress.
• Act as a focal point of contact with other internal departments (Fraud, Account Management, Back Office, Corporate Collection...Etc.) to secure planned work progress.
• Increase SME customers’ base and explore potential business opportunities in line with department’s sales objectives.
• Supports related SME agent through closing profitable deals to achieve monthly targets.
• Conducts daily visits with SME agents’ sales teams to highlight progress in existing and new SME accounts.
• Resolves and minimizes SME accounts problems to improve sales performance and realize sales objectives.


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Telecommunications

http://www.vodafone.com.eg/

May 2015 to present (1 year 7 months)
Sales Account Manager at ASUSTek Computer Inc . ( Egypt )

Experience Details

Sales Account Manager

Sales/Retail

Manager

• Real time market status , ASUS status and competitors status feedback .
• Visiting and following Dealers shops and their business status and progress daily .
• Weekly sales data collection and analysis .
• Responsible for Disti sell out to channel for all product line , work together with CPM .
• Responsible for stocks status of Reseller & Retailer .
• Making training in Reseller & Retailers for their sales team .
• Follow last mile dealers in my region .
• Applying shop decoration to my customers’ shops and shop decoration implementation .
• Preparing reports and sends meeting minutes daily once I have meeting with my customers .
• Responsible channel related reports : A - ASD reports , AGP reports , channel programs , rebate calculations , campaign application , implement and result .
• Marketing events support in market .
• Relationships build up with your customers .
• Following and pushing sales team performance .
• Team management .


Company Details

ASUSTek Computer Inc . ( Egypt ) (multinational)

Cairo, Egypt

N/A

Manufacturing

http://www.asus.com/

Oct 2010 to Mar 2013 (2 years 5 months)
Channel Sales at GIGABYTE TECHNOLOGY CO , LTD

Experience Details

Channel Sales

Sales/Retail, Manufacturing/Production

Experienced (Non-Manager)

• Meeting and exceeding set sales quotas co operating with GBT Management .
• Manage and maintain the sales Target and confirming the Distributors service after sales .
• Aggressively drive partners to maximize sales and total partnership .
• Increasing the Market product Knowledge using training and marketing support .
• Manage sales orders and provide status to the management .
• Communicate masterfully with partners on new products and service offerings .
• Create systems and procedures to streamline partner management .
• Work with marketing to drive programs and events to extend the relationships to new prospects .
• Managing a complex , enterprise solution sale with Gigabyte partners .
• Continually learning about new products and improving selling skills to the distributors and users .
• Demonstrating industry knowledge .
• Providing weekly reporting to the management to update them for the market status and brand positioning .
• Keeping the management updated of competition , competitive issues and products .
• Attending and participating in sales meetings , product seminars and trade shows .
• Preparing written presentations , reports , and price quotations .
• Conducting contract negotiations .
• Defining and executing partner sales plans .


Company Details

GIGABYTE TECHNOLOGY CO , LTD (multinational)

Egypt

N/A

Information Technology Services

http://arabic.gigabyte.com/

Sep 2007 to Oct 2010 (3 years 1 month)
Contact Agent Center at Etisalat

Experience Details

Contact Agent Center

Customer Service/Support

Entry Level

• Support and provide superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
• Answer inbound calls and respond to customer requests to ensure customer satisfaction.
• Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints.
• Maintain the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
• Keeps up to date with industry trends, Etisalat products & solutions and technology and service developments.
• Manage entire sales cycle including customer profiling, account planning, lead generation.
• Interfacing with pre-sales Support.


Company Details

Etisalat (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Telecommunications

N/A

Mar 2005 to Mar 2007 (2 years)

Education

High School - Other

High School Details

Other

Elmahalla Elkobra Scondry

Egypt

2007

A / Excellent / 85 -100%

N/A

Elmahalla Elkobra Scondry
2007
B . Sc . in Commerce , Accounting Section

Education Details

B . Sc .

Commerce , Accounting Section

faculty of commerce, Egypt

C / Good / 65 - 75%

N/A

N/A

faculty of commerce
1998 - 2002

Certifications

English
Oct 2010

Certificate details

English

Oct 2010

N/A

N/A

N/A

N/A

ICDL
Apr 2009

Certificate details

ICDL

Apr 2009

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Sales and marketing

Mar 2011

Asus

N/A

Training/Course Details

Seven Habits

Mar 2012

ASUS

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

ASUSTek Computer Inc . ( Egypt )AnalyticalBusiness DevelopmentChannel SalesCommerce , Accounting SectionCommunicatorContact Agent CenterCustomer ServiceEnglishEtisalatGIGABYTE TECHNOLOGY CO , LTDHard WorkerICDLInformation Technology ServicesLeaderManufacturingMarketing ManagerMicrosoft OfficeOperationsOutlookProblem SolverProductionReadingRetailSME - Small & Medium EnterpriseSalesSales Account ManagerSales And MarketingSales ManagerSeven HabitsSupportTelecommunicationsVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Outlook

Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Marketing Manager

Marketing Manager

: Expert

: Extreme - I love it!

:

More than 7 years

sales manager

sales manager

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Communicator, Hard worker, Problem Solver

Online Presence

https://touch.www.linkedin.com/?sessionid=6670760181497856&voyurl=https://www.linkedin.com/m/?sessionid=6670760181497856&rs=false&redirectUrl;=#stream#you/elbana.moh

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