Basic Info

Heba Negm

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Corporate HR Specialist at NAHHG North Africa Hospital Holdings Group

Experience Details

Corporate HR Specialist

Human Resources

Experienced (Non-Manager)

 Recruitment
• Handling recruitment process to all levels.
• Analyzing the requisites of the opportunity as per the requirement.
• . Searching the exact match for the requirement from the database.
• Communicating with the short listed candidates through telephone screening
• Scheduling interviews for the candidates and proper follow-ups with the prospective candidates until they complete all the rounds of interview.
• Receive all the job applications, sort and classify based on each profession and store in database for retrieval as and when required
• negotiating job offer with candidates
• contacting clients and coordinating for the second interview
• Updating manpower plans for each department in accordance with headcount and recruitment needs.
• Follow up on probation period evaluation for the new employees.
 Training
• Conducted Soft Skills Training Programs including: Induction Program, Managerial Excellence & Effective Supervision.
• Review soft skills course materials as needed.
• Assisted in the training plan formulation and implementation.
• Analyzed training evaluation and issued training reports
 OD
• Review and Update job analysis and job descriptions.
• Create performance appraisal system.
• Supported in HR restructuring project including full revision & analyses of HR systems, policies, procedures, detect deficiency areas, provide proper solutions.


Company Details

NAHHG North Africa Hospital Holdings Group

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services

N/A

Mar 2017 to present (9 months)
HR Supervisor at Alshorouk Hospital ""NAHHG North Africa Hospital Holdings Group"

Experience Details

HR Supervisor

Medical/Healthcare

Senior Management (e.g. VP, CEO)

 Recruitment
• Handling recruitment process to all levels.
• Analyzing the requisites of the opportunity as per the requirement.
• . Searching the exact match for the requirement from the database.
• Communicating with the short listed candidates through telephone screening
• Scheduling interviews for the candidates and proper follow-ups with the prospective candidates until they complete all the rounds of interview.
• Receive all the job applications, sort and classify based on each profession and store in database for retrieval as and when required
• negotiating job offer with candidates
• contacting clients and coordinating for the second interview
• Updating manpower plans for each department in accordance with headcount and recruitment needs.
• Follow up on probation period evaluation for the new employees.
 Personnel
• Preparing and following up hiring & termination procedures, orientation of newly hired/ promoted employees according to Egyptian labor law and Hospital guidelines
• preparing definite contracts renewals on regular basis according to set timelines.
• Monitoring employee’s attendance and different types of leaves.
• Archiving Personnel files and documents according to Egyptian labor law and Hospital guidelines.
• Ensuring that all governmental procedures {Social insurance form (1), form (2), form (6), form 4 labor office complains, etc.} are established, signed and submitted according to standard timelines.


Company Details

Alshorouk Hospital ""NAHHG North Africa Hospital Holdings Group"

Giza, Egypt

501-1000 employees

Medical Devices and Supplies

N/A

Jul 2016 to Feb 2017 (7 months)
Senior Recruitment Specialist at Integrated Diagnostics Holdings- IDH"Al Borg & mokhtabar Labs "

Experience Details

Senior Recruitment Specialist

Human Resources

Experienced (Non-Manager)

• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
• Determines applicant requirements by studying job description and job qualifications.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
• Evaluates applicants by discussing job requirements and applicant qualifications
• with managers; interviewing applicants on consistent set of qualifications
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations


Company Details

Integrated Diagnostics Holdings- IDH"Al Borg & mokhtabar Labs " (multinational)

Giza, Egypt

More than 1000 employees

Healthcare and Medical Services

N/A

Jun 2014 to Jun 2016 (2 years)
Focus Group team leader. at Wasla

Experience Details

Focus Group team leader.

Customer Service/Support

Experienced (Non-Manager)

• Our goal is to increase the awareness of our agents on how to deal with System
• Train agents on how to work the new campaigns and explain the offer and answering inquiries.
• Create concerns/manuals for each campaign individually including all the Q And A which is related to The Campaign itself and System.
• Write scripts for Vodafone Campaigns to be uploaded to Siebel for agents include (ADSL , Postpaid , USB , Enterprise Corporate )to avoid wrong info or customer complains
• Trace &Discover system error and escalate the problems
• Back office tasks : “extract reports from Siebel /calculate productivity per agents / Monitor Agents performance “ through Business object “BO”
• Tracking agents as a part of workforce role “Systematically “
• Quality monitoring


Company Details

Wasla

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Jun 2012 to May 2014 (1 year 11 months)
Customer service Representative at Wasla Contact center – Vodafone project (campaign management)

Experience Details

Customer service Representative

Customer Service/Support

Entry Level

• Working at Vodafone Company at the campaign management as a marketing representative at project CRM (customer relation management) Project
• Overall, our main goal is the loyalty of the customer to be for Vodafone & some of the campaigns between sales or awareness for the customers about new offer or services
• Using Siebel system.
• Handles a range of routine customer’s calls relating to services or advice.
• Handles a variety of customer complaints and /or exceptions including responding to irate customers.


Company Details

Wasla Contact center – Vodafone project (campaign management)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Oct 2010 to Sep 2011 (11 months)

Achievements


i spent monthsto create job descriptions for each tittle at my company i tried to communicate with each department to finish my task o time.

Education

BSc in oriental language

Education Details

BSc

oriental language

Faculty of Arts cairo university, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Arts cairo university
2006 - 2009
Bachelor's Degree in arts

Education Details

Bachelor's Degree

arts

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2006

B / Very Good / 75 - 85%

N/A

Orman
2006

Certifications

Certificate details

Leadership management

Dec 2016

N/A

N/A

N/A

trainera

N/A

Training and Courses

Training/Course Details

Developed Language and Computer Skills

Mar 2010

FGF

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArtsCall CenterConsumer ServicesCorporate HR SpecialistCreativeCustomer ServiceCustomer Service RepresentativeDeveloped Language And Computer SkillsEnglishFocus Group Team Leader.HR SupervisorHRMSHard WorkerHealthcare And Medical ServicesHuman ResourceHuman ResourcesIntegrated Diagnostics Holdings- IDH"Al Borg & Mokhtabar Labs "LeaderLeadershipLeadership ManagementMedicalMedical Devices And SuppliesMicrosoft OfficeOriental LanguagePlannerPresenterReadingSenior Recruitment SpecialistSupportTravel

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

HRMS

HRMS

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

call center

call center

: Advanced

: Extreme - I love it!

:

3-5 years

human resources

human resources

: Advanced

: Extreme - I love it!

:

1-3 years

human resource

human resource

: Intermediate

: Extreme - I love it!

:

3-5 years

leadership

leadership

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Presenter, Creative

Online Presence

https://www.linkedin.com/in/heba-negm-a71061a3/https://www.instagram.com/hebanigm/?hl=en

I’m looking for work, please share my profile…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Heba's full profile and find more great talent and professionals to join your team.