Jerome Sanchez Cristobal

IT Help Desk AnalystFull Time

• Job Details:• Handled an American account which is known as Aetna. Aetna is a company that handles health insurance for Americans. • Assist all incoming calls from Aetna employees • Filing documents for future references, then all documents are filled up in a form and tender it, have it ready for submittal or transmittal to main office of the company. • Arrange material technical submittals & transmittals • Developing quality assurance, • Ensuring smooth operation when it comes to costumers’ internet connection and computer applications

Technical Support RepresentativeFull Time

• Job Details:• Handled an American account (Time Warner Cable Company) and Australian account (‘Yes’ Optus Communication Company) • Assist all incoming calls from Aetna employees • Filing documents for future references, then all documents are filled up in a form and tender it, have it ready for submittal or transmittal to main office of the company. • Arrange material technical submittals & transmittals • Developing quality assurance, • Ensuring smooth operation when it comes to costumers’ internet connection and computer applications

Technical Support RepresentativeFull Time

• Job Details:• Handled an American account (AT & T DSL Internet Services) • Assist all callers for their computers and internet connections • Help the customers with email setup and Microsoft Office applications such as Microsoft Word, Microsoft Excel and Microsoft Outlook and Outlook Express, • Assist the customers with their Mac OS computers to setup their internet and Mac Mail as well. I assess their internet needs to see if they can get or have a higher internet service for a fair amount. • Documentation of the customer’s account for future reference, • Arrange material technical submittals & transmittals • Developing quality assurance, • Ensuring smooth operation when it comes to costumers’ internet connection and computer applications