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Gamal Hassan Farid

Tourism and Hospitality consultant

Alexandria, Egypt

Work Experience

  • Receptionist Full Time

    Alex hotel

    Dec 2015 - Aug 2016 -8 months

    Egypt , Alexandria

    • Job Details:1-Receiving and welcoming customers 2-Arrange the reservations 3-Help customers in check in , out of the hotel 4-Operator 5-Financial works 6-Administration works 7-Customer support
  • Tour LeaderFull Time

    ODEON Tours

    Aug 2010 - Present -14 yrs, 11 months

    Egypt , Red Sea

    • Job Details:More than five years experience in Tourism industry and Customer service field, as a Tour leader responsible for the well being of customers since they arrive until their departure, providing customers with high level of service to achieve their satisfaction, transferring to hotels, accompany in different trips, Handel all kinds of issues. Most recently i have been promoted to work in (MICE (Meetings Incentives Conferences Exhibitions)) where i am responsible for handling all customers requests, address up all issues, providing general necessary information and to make all customers return back their experience using companies service.
  • Education

    • BSC in Tourist guidance

      Alexandria University (ALEXU)

      Jan 2006 - Jan 2010 - 4 yr

    • High School - Thanaweya Amma

      Mubarak military school

      Jan 2006 

    Skills

    • Computer Skills
    • Tourism
    • Customer Service
    • Hospitality
    • Internet
    • Microsoft Word
    • Microsoft Excel
    • Reception

    Languages

    • Russian

      Fluent
    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • English language

      International British institute ·2010
    • ICDL

      Ministry of communications ·2010
    • Russian language

      Russian Institute ·2010
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