Basic Info
Gamal Farid
5 years
Alexandria, Egypt
Bachelor's Degree
Experienced
Work Experience
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Tour Leader at Odeon Tours
Experience DetailsTour Leader Tourism/Travel Experienced (Non-Manager) More than five years experience in Tourism industry and Customer service field, as a Tour leader responsible for the well being of customers since they arrive until their departure, providing customers with high level of service to achieve their satisfaction, transferring to hotels, accompany in different trips, Handel all kinds of issues. Most recently i have been promoted to work in (MICE (Meetings Incentives Conferences Exhibitions)) where i am responsible for handling all customers requests, address up all issues, providing general necessary information and to make all customers return back their experience using companies service. Company DetailsOdeon Tours (multinational) HURGADA, Egypt 101-500 employees Travel and Tourism Odeon tours.com
Aug 2010 to present (6 years 11 months)
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Receptionist at Alex hotel
Experience DetailsReceptionist Administration, Customer Service/Support, Hospitality/Hotels/Food Services Entry Level
1-Receiving and welcoming customers Company DetailsAlex hotel Alexandria, Egypt 11-50 employees Hospitality/Hotels Alexhotel.com
Dec 2015 to Aug 2016 (8 months)
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Education
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BSC in Tourist guidance
Education DetailsBSC Tourist guidance Alexandria University, Egypt C / Good / 65 - 75% english language, history, artifacts, russian language Broad knowledge in Hospitality and Customer Service. Alexandria University
2006 - 2010
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Mubarak military school Egypt 2006 A / Excellent / 85 -100% N/A Mubarak military school
2006
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Training and Courses
Training/Course DetailsRussian language Mar 2010 Russian Institute N/A |
Training/Course DetailsEnglish language Nov 2010 International British institute N/A |
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ICDL at Ministry of communications
Jun 2010
Training/Course DetailsICDL Jun 2010 Ministry of communications N/A |
Last update more than 5 months ago.
Profile Skills and Keywords
AdaptiveAdministrationArabicComputer SkillsCreativeCustomer ServiceCustomer-orientedDrivingEnglishEnglish LanguageFlexibleFood ServicesGymHospitalityHotelsHuntingICDLInternetMake New FriendsMicrosoft ExcelMicrosoft WordOdeon ToursProblem SolverReadingReceptionReceptionistRussianRussian LanguageSupportSwimmingTeam PlayerTour LeaderTourismTourist GuidanceTravelTravel And TourismTravelingSelf-assesed Skills
Tools and Technologies
Computer Skills
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Microsoft Word
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Internet
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Microsoft Excel
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Fields of Expertise
Tourism
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Customer Service
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Hospitality
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Reception
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