Basic Info

Gamal Farid

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Tour Leader at Odeon Tours

Experience Details

Tour Leader

Tourism/Travel

Experienced (Non-Manager)

More than five years experience in Tourism industry and Customer service field, as a Tour leader responsible for the well being of customers since they arrive until their departure, providing customers with high level of service to achieve their satisfaction, transferring to hotels, accompany in different trips, Handel all kinds of issues. Most recently i have been promoted to work in (MICE (Meetings Incentives Conferences Exhibitions)) where i am responsible for handling all customers requests, address up all issues, providing general necessary information and to make all customers return back their experience using companies service.


Company Details

Odeon Tours (multinational)

HURGADA, Egypt

101-500 employees

Travel and Tourism

Odeon tours.com

Aug 2010 to present (6 years 4 months)
Receptionist at Alex hotel

Experience Details

Receptionist

Administration, Customer Service/Support, Hospitality/Hotels/Food Services

Entry Level

1-Receiving and welcoming customers
2-Arrange the reservations
3-Help customers in check in , out of the hotel
4-Operator
5-Financial works
6-Administration works
7-Customer support


Company Details

Alex hotel

Alexandria, Egypt

11-50 employees

Hospitality/Hotels

Alexhotel.com

Dec 2015 to Aug 2016 (8 months)

Education

BSC in Tourist guidance

Education Details

BSC

Tourist guidance

Alexandria University, Egypt

C / Good / 65 - 75%

english language, history, artifacts, russian language

Broad knowledge in Hospitality and Customer Service.

Alexandria University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mubarak military school

Egypt

2006

A / Excellent / 85 -100%

N/A

Mubarak military school
2006

Training and Courses

Training/Course Details

Russian language

Mar 2010

Russian Institute

N/A

Training/Course Details

English language

Nov 2010

International British institute

N/A

Training/Course Details

ICDL

Jun 2010

Ministry of communications

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationArabicComputer SkillsCreativeCustomer ServiceCustomer-orientedDrivingEnglishEnglish LanguageFlexibleFood ServicesGymHospitalityHotelsHuntingICDLInternetMake New FriendsMicrosoft ExcelMicrosoft WordOdeon ToursProblem SolverReadingReceptionReceptionistRussianRussian LanguageSupportSwimmingTeam PlayerTour LeaderTourismTourist GuidanceTravelTravel And TourismTraveling

Self-assesed Skills

Languages

Russian

Russian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Hospitality

Hospitality

: Advanced

: Extreme - I love it!

:

1-3 years

Reception

Reception

: Advanced

: High

:

Less than 1 year

Key Skills

Customer-oriented, Creative, Problem Solver, Flexible / Adaptive, Team Player

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