Basic Info

Amal mohamed

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior specialist sales , Technical and CRM Finance Support at Orange Egypt

Experience Details

Senior specialist sales , Technical and CRM Finance Support

Customer Service/Support, Accounting/Finance

Experienced (Non-Manager)

This specialty covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/information assurance policies, principles, and practices
.


Company Details

Orange Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Consumer Services

N/A

Jan 2013 to present (4 years 11 months)
Customer service at Vodafone EG

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

Resolve customer complaints via phone, email, mail, or social media; Use telephones to reach out to customers and verify account information; Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.


Company Details

Vodafone EG (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Feb 2012 to Dec 2012 (10 months)
Executive Secretary& Admin at Assafranco Consultancy Services

Experience Details

Executive Secretary& Admin

Customer Service/Support, Engineering - Telecom/Technology, Administration

Experienced (Non-Manager)

Document controller and administration works; Creating customers visit schedule ; Indoor meeting with customers ; Receiving and responding to faxes and letters ; Checking and replying company’s e-mails & Letters ; Registering of internal and external documents ; Expedite and maintain acknowledgments to transmittals ; Ensure that the latest revision and approval status of drawing is kept updated continuously ; Maintain document control register/documents for incoming & outgoing project document ; Handling all Documents queries, problems in a way that maintains a high level of Mangers satisfaction ; document control activities; applying knowledge of engineering processes, schedules due dates for drawings, specifications, software, technical manuals, and other documents; establishing and maintaining a master document register and file of the latest documents, drawings and reports on a project and ensuring that all recipients are transmitted the documents they require as soon as new revisions are received; planning, directing, and coordinating preparation of project documentation; modifying schedules; determining documentation required for each project phase; collecting data; data input; procurement; stationary control; operating office equipment.


Company Details

Assafranco Consultancy Services (multinational)

Cairo, Egypt

More than 1000 employees

Architectural and Design Services

N/A

Apr 2010 to Jan 2012 (1 year 9 months)

Achievements


This specialty covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/information assurance policies, principles, and practices


Document controller and admini


Document controller and admini


Planning Team work leadership,problem solving Work under pressure Strategic Planning Diligence A good listener Time Management Team Leadership Negotiation Microsoft Office

Education

fair in Psychology

Education Details

fair

Psychology, arts

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

safya za8lol

Egypt

2005

C / Good / 65 - 75%

N/A

safya za8lol
2005

Certifications

Bachelor
Sep 2009

Certificate details

Bachelor

Sep 2009

fair

N/A

N/A

Helwan University

c – faculty of Arts Psychology

Certificate details

Training courses to teach communication for people with learning difficulties

Feb 2006

good

N/A

N/A

Helwan University

Training courses to teach communication for people with learning difficulties

Certificate details

Training courses for the education of teachers dealing with children with excessive movement

Apr 2008

good

N/A

N/A

Helwan University

Training courses for the education of teachers dealing with children with excessive movement

Training and Courses

Training/Course Details

Conversation

Jul 2009

IBI

N/A

Training/Course Details

Time management

Jan 2014

Special

N/A

Training/Course Details

Mindmapping

Mar 2014

private

N/A

Training/Course Details

Microsoft Excel

Jan 2009

Helwan UN

Microsoft Excel

Training/Course Details

Microsoft Windows Win XP, Win Vista, Win 7 & Win 8

Jan 2009

Helwan UN

Microsoft Windows Win XP, Win Vista, Win 7 & Win 8

Training/Course Details

Excellent knowledge of dealing All Types of Computer Networks.

Jan 2009

Helwan UN

Excellent knowledge of dealing All Types of Computer Networks.

Training/Course Details

Negotiation Skills

Dec 2013

Mibinil Group

Negotiation Skills

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdminAdministrationAnalyticalArabicArchitectural And Design ServicesArtsAssafranco Consultancy ServicesBachelorChocolateCoachCommunicatorComputer Networks.Consumer ServicesConversationCookCustomer ServiceDeveloped Language And Computer SkillsEnglishExcellenceExcellent Knowledge Of Dealing All Types Of Computer Networks.Excellent Knowledge Of Dealing With Internet Surfing SkillsExecutive SecretaryExecutive Secretary& AdminFinanceFinancialHard WorkerICDL (international Computer Driving License) Certification Of IBIInformation Technology ServicesInsuranceLeaderMicrosoft ExcelMicrosoft Office Suite All.Microsoft Windows Win XP, Win Vista, Win 7 & Win 8Microsoft Windows Win XP, Win Vista, Win 7 & Win 8.Microsoft Word,MindmappingNegotiation SkillsNetworksOrange EgyptPresenterPsychologySenior Specialist Sales , Technical And CRM Finance SupportSupportTeamworkTechnical SupportTime ManagementTraining Courses For The Education Of Teachers Dealing With Children With Excessive MovementTraining Courses To Teach Communication For People With Learning DifficultiesTravelVodafone EG

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Technical support

Technical support

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows Win XP, Win Vista, Win 7 & Win 8.

Microsoft Windows Win XP, Win Vista, Win 7 & Win 8.

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL (international computer driving license) certification of IBI

ICDL (international computer driving license) certification of IBI

: Expert

: Extreme - I love it!

:

5-7 years

Computer Networks.

Computer Networks.

: Expert

: Extreme - I love it!

:

5-7 years

Developed language and computer skills

Developed language and computer skills

: Expert

: Extreme - I love it!

:

5-7 years

Excellent knowledge of dealing with internet surfing skills

Excellent knowledge of dealing with internet surfing skills

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office Suite All.

Microsoft Office Suite All.

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word,

Microsoft Word,

: Advanced

: High

:

3-5 years

Fields of Expertise

Admin

Admin

: Expert

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Executive Secretary

Executive Secretary

: Expert

: Extreme - I love it!

:

1-3 years

Coach

Coach

: Expert

: Extreme - I love it!

:

1-3 years

Financial

Financial

: Expert

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Communicator, Hard worker, Presenter

Online Presence

https://www.linkedin.com/profile/view?id=218678479&trk=spm_pichttps://www.facebook.com/amal.nabil.75

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