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amal nabil mohamed

Customer Services Team leader at NAQLA (Namaa Group)

Cairo, Egypt
  • Microsoft Windows Win XP, Win Vista, Win 7 & Win 8.
  • Excellent knowledge of dealing with internet surfing skills
  • ICDL (international computer driving license) certification of IBI
  • Computer Networks.
  • Developed language and computer skills

Work Experience

  • Customer Services Team leader at NAQLA (Namaa Group)

    Oct 2017 to present · 10 Months
  • Senior specialist sales , Technical and CRM Finance Support at Orange Egypt

    Jan 2013 to present · 5 Years 1
  • Customer service at Vodafone EG

    Feb 2012 to Dec 2012 · 11 Months
  • Executive Secretary& Admin at Assafranco Consultancy Services

    Apr 2010 to Jan 2012 · 1 Years 4 Months

Education

  • fair in Psychology

    Helwan University - Egypt 2005 to 2009 · 4 Years
  • High School - Thanaweya Amma

    safya za8lol - Egypt 2005

Achievments

Planning Team work leadership,problem solving Work under pressure Strategic Planning Diligence A good listener Time Management Team Leadership Negotiation Microsoft Office

Skills
Tools and Fields of Expertise

  • Microsoft Windows Win XP, Win Vista, Win 7 & Win 8.
  • Excellent knowledge of dealing with internet surfing skills
  • ICDL (international computer driving license) certification of IBI
  • Computer Networks.
  • Developed language and computer skills
  • Microsoft Office Suite All.
  • Customer Services
  • Technical support
  • Technical Support
  • Admin
  • Microsoft Word,

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • Mindmapping

    private · 2014
  • Time management

    Special · 2013
  • Negotiation Skills

    Mibinil Group · 2013
  • Bachelor

    Helwan University · 2009
  • Conversation

    IBI · 2009
  • Microsoft Excel

    Helwan UN · 2008
  • Microsoft Windows Win XP, Win Vista, Win 7 & Win 8

    Helwan UN · 2008
  • Excellent knowledge of dealing All Types of Computer Networks.

    Helwan UN · 2008
  • Training courses for the education of teachers dealing with children with excessive movement

    Helwan University · 2008
  • Training courses to teach communication for people with learning difficulties

    Helwan University · 2006