Dina Mohamed AbdelGawad Mohamed Saleh

International account Senior AdvisorFull Time

• Job Details:-Handling difficult calls. -Supporting the customers with their technical and billing queries and try to sort out their problems. -Escalate any issues to a higher engineer in case of outages. -Support 1st line technical with customers' queries or report issues.

Teacher of EnglishFull Time

• Job Details:- Teach English for Secondary and Primary stages. - Develop courses to assist students to develop their English Skills. - Design courses to practice English as their mother tongue - Design Evaluation tests to evaluate the standards of the students

International account customer serviceFull Time

• Job Details:- Help customers with their technical queries and sort them. - Insure customers satisfaction about the service - Raising any feedback to the concerned team - Supervising the new comers and helping them to active their KPIs - Finding process gaps and proposing solutions to be implemented - Finding knowledge gaps and passing the needed training to the concerned team.