Basic Info

Mostafa Al-sahhar

3 years

Sheikh zayed, Egypt

Bachelor's Degree

Experienced

Work Experience

ATMs Help Desk Representative at NCR Corapration

Experience Details

ATMs Help Desk Representative

Banking

Entry Level

• monitoring ATMS errors, problems and cash Replenishment .
• taking fast actions to solve ATMS problems ASAP .
• following with technical Agent and Engineers and give them information about ATMS errors.
• Preparing cash Replenishment Reports and ATMS performance Reports.
• Keeping Highest count of ATMS in service is our main target


Company Details

NCR Corapration

Cairo, Egypt

More than 1000 employees

Computer Hardware

www.ncr.com

Jul 2015 to present (2 years)
Sales Supervisor at Gourmet Food stores

Experience Details

Sales Supervisor

Administration

Experienced (Non-Manager)

• Assisting customers in the complete purchasing process inside the store.
• Training my team members how to deal with customers to get their satisfaction.
• Give advices to my team about the selling points of each product.
• Organize tasks between team members and give them destructions.
• Organize my team members weekly schedule.
• Maintain shelf excellence.
• Overview Cleaning display cases, shelves, and aisles; ensuring cleanliness of the store at all times.
• Provide customers with the correct product information and availability when necessary; recommending the most suitable item as per the customers need.
• Assist in the packaging and delivery service of all Gourmet orders and requests at all times; whether client is in the store.
• Handle customer comments and inquires; report as per Gourmet standard.
• Maintain Stocks and track shelves, racks, cases, bins, and tables with new or transferred merchandise.


Company Details

Gourmet Food stores

Cairo, Egypt

101-500 employees

FMCG

www.gourmetegypt.com

Apr 2014 to Aug 2015 (1 year 4 months)
Sales Agent at Gourmet Food stores

Experience Details

Sales Agent

Administration

Entry Level

• Assisting customers in the complete purchasing process inside the store.
• Training my team members how to deal with customers to get their satisfaction.
• Give advices to my team about the selling points of each product.
• Organize tasks between team members and give them destructions.
• Organize my team members weekly schedule.
• Maintain shelf excellence.
• Overview Cleaning display cases, shelves, and aisles; ensuring cleanliness of the store at all times.
• Provide customers with the correct product information and availability when necessary; recommending the most suitable item as per the customers need.
• Assist in the packaging and delivery service of all Gourmet orders and requests at all times; whether client is in the store.
• Handle customer comments and inquires; report as per Gourmet standard.
• Maintain Stocks and track shelves, racks, cases, bins, and tables with new or transferred merchandise.


Company Details

Gourmet Food stores

Cairo, Egypt

101-500 employees

FMCG

www.gourmetegypt.com

Apr 2014 to Jun 2015 (1 year 2 months)
Customer service at Mobinil

Experience Details

Customer service

Customer Service/Support

Entry Level

• Handle all incoming/outgoing calls of the call center.
• Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
• Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
• Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).
• Achieve the requested staffed time on a daily basis to minimize lost call rate.
• Use the available tools and systems to provide the correct information to customers


Company Details

Mobinil

Cairo, Egypt

501-1000 employees

Consumer Services

www.orange.com

Mar 2013 to Aug 2013 (5 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2007 - 2012
This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

ATMs Help Desk RepresentativeAdaptiveAdministrationArabicBankingBusiness AdministrationComputer HardwareConsumer ServicesCustomer ServiceEnglishFMCGFlexibleGasperHard WorkerMicrosoft OfficeMicrosoft OutlookOpti-cashOrganizerPresenterProblem SolverSales AgentSales SupervisorSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

gasper

gasper

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: Extreme - I love it!

:

1-3 years

Opti-cash

Opti-cash

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://eg.linkedin.com/in/mostafa-al-sahhar-2333196bhttps://www.facebook.com/Sniper525

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