Basic Info

Mostafa Al-sahhar

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

ATMs Help Desk Representative at NCR Corapration

Experience Details

ATMs Help Desk Representative

Banking

Entry Level

• monitoring ATMS errors, problems and cash Replenishment .
• taking fast actions to solve ATMS problems ASAP .
• following with technical Agent and Engineers and give them information about ATMS errors.
• Preparing cash Replenishment Reports and ATMS performance Reports.
• Keeping Highest count of ATMS in service is our main target


Company Details

NCR Corapration

Cairo, Egypt

More than 1000 employees

Computer Hardware

www.ncr.com

Jul 2015 to present (1 year 5 months)
Sales Supervisor at Gourmet Food stores

Experience Details

Sales Supervisor

Administration

Experienced (Non-Manager)

• Assisting customers in the complete purchasing process inside the store.
• Training my team members how to deal with customers to get their satisfaction.
• Give advices to my team about the selling points of each product.
• Organize tasks between team members and give them destructions.
• Organize my team members weekly schedule.
• Maintain shelf excellence.
• Overview Cleaning display cases, shelves, and aisles; ensuring cleanliness of the store at all times.
• Provide customers with the correct product information and availability when necessary; recommending the most suitable item as per the customers need.
• Assist in the packaging and delivery service of all Gourmet orders and requests at all times; whether client is in the store.
• Handle customer comments and inquires; report as per Gourmet standard.
• Maintain Stocks and track shelves, racks, cases, bins, and tables with new or transferred merchandise.


Company Details

Gourmet Food stores

Cairo, Egypt

101-500 employees

FMCG

www.gourmetegypt.com

Apr 2014 to Aug 2015 (1 year 4 months)
Sales Agent at Gourmet Food stores

Experience Details

Sales Agent

Administration

Entry Level

• Assisting customers in the complete purchasing process inside the store.
• Training my team members how to deal with customers to get their satisfaction.
• Give advices to my team about the selling points of each product.
• Organize tasks between team members and give them destructions.
• Organize my team members weekly schedule.
• Maintain shelf excellence.
• Overview Cleaning display cases, shelves, and aisles; ensuring cleanliness of the store at all times.
• Provide customers with the correct product information and availability when necessary; recommending the most suitable item as per the customers need.
• Assist in the packaging and delivery service of all Gourmet orders and requests at all times; whether client is in the store.
• Handle customer comments and inquires; report as per Gourmet standard.
• Maintain Stocks and track shelves, racks, cases, bins, and tables with new or transferred merchandise.


Company Details

Gourmet Food stores

Cairo, Egypt

101-500 employees

FMCG

www.gourmetegypt.com

Apr 2014 to Jun 2015 (1 year 2 months)
Customer service at Mobinil

Experience Details

Customer service

Customer Service/Support

Entry Level

• Handle all incoming/outgoing calls of the call center.
• Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
• Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
• Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).
• Achieve the requested staffed time on a daily basis to minimize lost call rate.
• Use the available tools and systems to provide the correct information to customers


Company Details

Mobinil

Cairo, Egypt

501-1000 employees

Consumer Services

www.orange.com

Mar 2013 to Aug 2013 (5 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2007 - 2012
This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

ATMs Help Desk RepresentativeAdaptiveAdministrationArabicBankingBusiness AdministrationComputer HardwareConsumer ServicesCustomer ServiceEnglishFMCGFlexibleGasperHard WorkerMicrosoft OfficeMicrosoft OutlookOpti-cashOrganizerPresenterProblem SolverSales AgentSales SupervisorSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

gasper

gasper

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: Extreme - I love it!

:

1-3 years

Opti-cash

Opti-cash

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://eg.linkedin.com/in/mostafa-al-sahhar-2333196bhttps://www.facebook.com/Sniper525

Mostafa is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mostafa's full profile and find more great talent and professionals to join your team.