Basic Info

Nawaz Khan

10 years

India

Bachelor's Degree

Experienced

Work Experience

Travel Coordinator at JAL INTERNATIONAL

Experience Details

Travel Coordinator

Operations/Management

Manager

Responsible for developing travel plans for our company and client as per the policy and travel
budget requirements with department wise
 Working on Travel Agency vendor platform, dealing closely with Airlines Revenue Management
system on behalf of Travel Agency, Checking all the fares concern to sector wise/Airlines deal wise
following standard procedure of issuing the ticket with approval matrix.
 Responsible to guide the groups throughout the travel plan itinerary
 Assist the customers with visa requirements and ticket bookings for international travel destinations
 Maintain a database of the customers inquiring or using company provided services
 Plan and develop promotional packages for peak and lean seasons
 Negotiate with other tour operators and hotel, flight, and bus companies for signing mutually
beneficial deals
 Assist the customers in scheduling visa interviews for mobilization for new employees
 Ensure client satisfaction by personally visiting the partnering hotels and tourist sites
 Analyze the feedback received from the client or employee
 Attending to client complaints and queries related to travel plans
 Visit various travel vendors for signing agreements for corporate travel plans and Airlines for good
deals
 Represent the company in fairs and meets of tour operators and travel agent
 Assist group members in settling payments and buying tickets for various intermediary events
 Maintain a record of all additional and predetermined expenses
 Providing all relevant information to group members relating to group movement and other
activities in the itinerary
 Representing the company in various fairs and tour operators meets agenda and topics to discuss
 Coordinate with travel supplier and negotiating the fares on travel airlines with ADHOC deal
 Discuss with the client and estimate their requirements for proposing suitable travel solutions for
mobilization of new employees
 Coordinate with the concerned travel agencies for finalizing the details of travel bookings
 Reporting to company CEO/CFO for direct advice in settling the payment or related travel issues
etc etc.
 Taking point on reviewing and recommending travel policies and procedures.
 Responsible for travel vendor procurement and management.
 Assisting with event planning for the Foundation in coordination with the Admin team and HR
Manager
 Assisting with greeting guests to office, as needed.
 Answering phones and route calls, as needed.
 Attention to detail in typing and correspondence drafting.
 Assisting with tidying common areas, as needed.
 Assisting in general office administration.
 Other duties as required like visa expiry passport renewal Iqama renewal etc etc.


Company Details

JAL INTERNATIONAL

Dammam, Saudi Arabia

More than 1000 employees

Oil and Gas

https://www.jalinternational.com.sa/

Jan 2015 to present (2 years 7 months)
Sr. Travel Consultant at Carlson Wagonlite Travel

Experience Details

Sr. Travel Consultant

Tourism/Travel

Experienced (Non-Manager)

Arranging flights, insurance and accommodation for clients from all across India.
 Handle all complaints that relate to routine operational issues, difficult refund situations and
difficult customers. Ensure that complaints/feedback is objectively investigated, analyzed and
responded to, thereby securing the goodwill and retention of the customer and maintaining the
image. Liaise with all clients (internal and external) to audit service levels, and propose operational
chance where necessary to optimize client satisfaction.
 Collecting and processing payments
 Advising clients on travel arrangements, e.g. visas and passports
 Anticipate operational peaks and device methods to efficiently handle work pressure and ensure all
available resources are utilized at optimal levels to meet production targets and to increase
profitability as constantly required for the unit..
 Identify trends in product and service flaws uncovered during investigations and advise the line
manager so that relevant amendments/enhancements/improvements are made to products and
service thereby avoiding recurrence of customer complaints.
 Sending out tickets to clients
 Keeping clients up to date with any changes
 Dealing with complaints or refunds (not one of the perks, but someone's got to do it)
 Maintaining all files, travel records, and records of tickets
 Assisting Travel and Transport Manager in resolving day to day problems and issues
 Providing regular feedback to the Travel and Transport Manager on all issues related to travel
 Ensure efficiency and effectiveness of all activities relating to travel
 Maintain a high degree of confidentiality when dealing with all areas
 Perform customer service functions by assisting with FMS families requests and questions via
email, phone, and in person communication
 Responsible for the Travel Department’s Standards of Operating Procedures (SOP’s)
 Responsible for the Travel Department’s Metrics Spreadsheets and updating as necessary.
 Maintaining applicable contacts
 Perform other duties as assigned.


Company Details

Carlson Wagonlite Travel (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Travel and Tourism

http://www.orienttravels.com/home.seam // http://www.carlsonwagonlit.in/content/cwt/in/en/home.html

Dec 2010 to Sep 2014 (3 years 9 months)
Sr. Travel Counsellor Implant Head at HRG KUONI BUSINESS TRAVEL

Experience Details

Sr. Travel Counsellor Implant Head

Tourism/Travel

Experienced (Non-Manager)

Accurate ticketing in order to ensure that associate is positioned in time and associate does not
suffer any financial implications regardless to Travel plan approval etc.
 Deals with ticketing requests as well as reissues by associate/managers members at short timescales
 Understand the need of the associate provide accurate and updated information and ensure
maximum conversion and ensure maximum satisfaction
 Attending the calls from associates those who are located internationally on projects checking their
pay role and communicating with them on their travel plans as requested/raised in their web based
software called E Support help desk/Associates travel plans
 Create and update bookings accurately and completely and ensure that they are closed with NIL
balance with clear communication
 Feed in all enquiries received with complete details of associates
 Maintain self-discipline and cleanliness at work station
 Negotiate with suppliers for competitive rates and update HO for better options, if any
 Supervise the day to day working of team members and guide them in proper use of GDS RS
 For self development – keep updating and education self on destinations and market updates
 Working with Vendors & suppliers with different countries, getting the best comparison rate on the
given itinerary, issuing the tickets on lowest fare Available on routes/destination
 Working out for Web based booking, handling the associate’s queries in line and order. Assistance
them getting the things done on accurate time, explaining them about the baggage policy rules &
regulation of airlines
 Handling the Management Associates booking and maintaining the DSR reports, looking out for
middle east & American sector based travel, last minute minder confirmation
 Ensuring that associate business Travel Requirements are fulfilled correctly & all the travel
formalities done prior (like approval of Travel plan ETC)
 Following the defined call flow and process flow
 Adhering to the clients code of conduct and defined processes
 Coordinating with other internal departments, Vendors/suppliers for various issues
 To ensure accurate tour code is mentioned on the tickets which issued on ADHOC deals
 Address associate service Issues and maintaining quality control check at client location (implant
office )
 Processing the requests for refunds of tickets to make sure moving the profiles while making the
booking on the GDS system
 Invoicing to ensure that the tickets are attached with the invoices as per the client requirement
ADM's/ Debit notes to be invoiced / reconciled with accounts and client respectively
 Tracking of incentives from the airlines for Corporate deals
 Issues and amenities of interest to associates
 Comparing the prices and issuing the ticket on lowest quoted fare which is applicable with
vendors/suppliers
 Handling the associate related to their booking itinerary
 Following up queue making the holding reservation into confirm by coordinating with Airlines/
reaching them by the source of HUB or city Airlines office.


Company Details

HRG KUONI BUSINESS TRAVEL

Hyderabad, India

More than 1000 employees

Travel and Tourism

http://perfectmoments.sotc.in/

Jul 2009 to Dec 2010 (1 year 5 months)
Corporate Travel Consultant at SATGURU TRAVEL & TOURISM

Experience Details

Corporate Travel Consultant

Tourism/Travel

Experienced (Non-Manager)

Understand the need of the guest provide accurate and updated information an ensure maximum
conversion and ensure maximum guest satisfaction
 Create and update bookings accurately and completely and ensure that they are closed with NIL
balance with clear communication.
 Feed in all enquiries received with complete details of guest
 Maintain self-discipline and cleanliness at work station
 Administering and managing EUPOL/FRENCH EMBASSY/CANADIAN EMBASS Diplomatic
mission.
 Dealing with complicated customer itineraries and handling customer orders and payments Liaising
with tour operators and other key partners such as hotels and airlines regarding bookings and
schedules
 Responsible for arranging, coordinating and confirming arrangements for high profiled travelers
 Requesting special amenities from branches as requested
 Reconfirmation of reservations to ensure accuracy at all levels
 Work with branches to obtain upgrades
 Ensuring compliance with client’s corporate travel policies
 Ensuring compliance with company’s procedures for documentation, ticketing, voids, refunds
 Supervise the day to day working of team members and guide them in proper use of RS
 For self development – keep updating and education self on destinations and market updates
 Achieves individual and contractual service level goals related to telephone, quality, and
productivity
 Knowing properly use of airline terminology, codes, fare basis, airline rules and tariffs, resource
guides, books, and industry contacts
 Performing daily and weekly reconciliation of sales generated
 Ensuring optimum customer service through effective use of phone systems and positive
communications techniques.
 Acts as a resource for co-workers for information, problem solving, and reducing errors.
 Able to concentrate and perform accurately while meeting applicable productivity measures
 Able to change productively and to handle other tasks as assigned work independently in the
absence of GM/PRESIDENT.
 Remains informed of all airline rules and regulations and current affairs. Communicates
information to clients accurately and appropriately.
 Monitor queues and provide quality control procedures to ensure that all records reflect the best
rates.
 Maintaining client profiles, including information on family members where
 applicable,
 ensuring specials requests and reward program information such as frequent flyer
 Building airline reservation system profiles for use with a specific group of travelers.
 Arranging “meet and greet” services at airports, as desired by clients
 Delivering travel documents to VIP’s/DIPLOMATS homes or offices as required
 Maintaining strict confidentiality of executives travel information
 Effective oral and written communications.
 Organizational skills that result in high productivity.


Company Details

SATGURU TRAVEL & TOURISM (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Travel and Tourism

http://www.satguruun.com/network.html

May 2007 to Jun 2009 (2 years 1 month)
SALES & MARKETING at GLOBAL AVIATION SERVICES

Experience Details

SALES & MARKETING

Tourism/Travel

Entry Level

Solid understanding of the (focus on medium sized business) and associated market issues and
needs
 Sufficient understanding of how products and technology fit together to create a compelling
business proposition
 Ability to conduct entire sales cycle with pre-sales assistance as necessary
 Demonstrable experience selling Airlines solutions to executive management
 Ability to network within a customer organization to identify key influencers and decision makers
 Presentation skills that will convince high level decision makers
 Communication that is articulate and relative to the Customers business needs
 Solving the Customer Queries
 Handling Passengers Call related with booking orders.
 Explaining the relevant program to customers & giving them the Briefing about company Profile.
 Solving their Query Related to Fare Rules terms & conditions.
 Take down the booking.
 Prepare itinerary with options and costing for each option and send to client either directly or
through implant or servicing team.
 Inform client of status; provide alternatives in case of non-availability of any sector.
 Acknowledged copy of bill to be kept for records.
 Coordinate with International airlines & CRS to replenish ticket stock.


Company Details

GLOBAL AVIATION SERVICES

Hyderabad, India

501-1000 employees

Airlines/Aviation

http://www.globalaviationindia.com/

Jun 2006 to May 2007 (11 months)

Education

B.Com in Accounting Banking Commerce

Education Details

B.Com

Accounting Banking Commerce , Computer science

JNR Vidya peeth univerisyt, India

B / Very Good / 75 - 85%

Accounting Banking statics Economic computer science CB++ programming

Have undergone the theory and practical training

JNR Vidya peeth univerisyt
2002 - 2006
High School - International Baccalaureate

High School Details

International Baccalaureate

Indria priya Darshini

India

2002

A / Excellent / 85 -100%

Junior College

Indria priya Darshini
2002

Certifications

Certificate details

International Air Transport Association

May 2005

95 out of 100

http://GTMC.com

N/A

Explore Travel school

Have undergone the full practical and Theory of Airlines reservation & Ticketing

Training and Courses

Training/Course Details

GALILEO CRS

May 2008

EMIRATES AVIATION COLLEGE

Airlines Reservation & Ticketing through global Distribution system.

Training/Course Details

SABRE CRS

Sep 2013

EMIRATES AVIATION COLLEGE

Airlines reservation & ticketing system

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

ACCOUNTINGAIRLINES FARES & TICKETINGAccounting Banking CommerceAdaptiveAirlinesArabicAviationBusiness-orientedCarlson Wagonlite TravelComputer ScienceCorporate Travel ConsultantCustomer-orientedEnglishEntertainmentFlexibleGALILEOGALILEO CRSHindiIATAInternational Air Transport AssociationMS EXCELMS OFFICEManagementMusicOil And GasOrganizerSABRESABRE CRSSALES & MARKETINGSATGURU TRAVEL & TOURISMSIGMASoprtsSr. Travel ConsultantSr. Travel Counsellor Implant HeadTRAVEL MANAGEMENTTeam PlayerTeluguTourismTravelTravel And TourismTravel CoordinatorUrdu

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Urdu

Urdu

: Fluent

: Fluent

: Fluent

: Fluent

Telugu

Telugu

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

SIGMA

SIGMA

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

IATA

IATA

: Expert

: Extreme - I love it!

:

More than 7 years

GALILEO

GALILEO

: Expert

: Extreme - I love it!

:

More than 7 years

ACCOUNTING

ACCOUNTING

: Expert

: Extreme - I love it!

:

3-5 years

TRAVEL MANAGEMENT

TRAVEL MANAGEMENT

: Expert

: Extreme - I love it!

:

1-3 years

AIRLINES FARES & TICKETING

AIRLINES FARES & TICKETING

: Expert

: Extreme - I love it!

:

More than 7 years

MS OFFICE

MS OFFICE

: Expert

: Extreme - I love it!

:

More than 7 years

SABRE

SABRE

: Advanced

: Extreme - I love it!

:

1-3 years

MS EXCEL

MS EXCEL

: Advanced

: High

:

1-3 years

Key Skills

Business-oriented, Customer-oriented, Organizer, Flexible / Adaptive, Team Player

Online Presence

https://sa.linkedin.com/in/nawaz-mohammed-khan-9a681a14people.bayt.com/nm-khan

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