Basic Info

Ahmed Badr

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service rep. at Teleperformance Egypt (DU Emirates off-shoring)

Experience Details

Customer service rep.

Customer Service/Support

Experienced (Non-Manager)

Handling both English and Arabic calls regarding billing, general inquiries, add/remove services and technical troubleshooting for DU UAE premium postpaid customers.


Company Details

Teleperformance Egypt (DU Emirates off-shoring) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2015 to present (1 year 4 months)
GPS specialist at P&G

Experience Details

GPS specialist

Engineering - Telecom/Technology

Entry Level

I used to work in the GPS unit for P&G as a part of the logistics dept. as I was a team member assigned to program GPS device installed in shipments vehicles in order to retrieve specified reports for the vehicles (e.g.: stop report, fuel consumption report, movement report,......etc.) beside an online tracking for the vehicles in mission and the target was reducing time and cost for shipments transportation.


Company Details

P&G (multinational)

6 october city, Egypt

More than 1000 employees

FMCG

N/A

Apr 2015 to Sep 2015 (5 months)
Technical support advisor at Raya contact center (Etisalat UAE off shoring)

Experience Details

Technical support advisor

Customer Service/Support

Experienced (Non-Manager)

- Technical support account advisor.
- Used to handle both English and Arabic calls for business and residential customers of UAE regarding internet connections ,IPTV and landlines issues.
- Improved communication skills.
- Awarded as one of quality top 7 achievers on March-2015.
- Gained a general knowledge about optical fibers technology and devices used to deliver an internet service to residents or business locations and also the common issues of the ONTs whether it's Huawei ,Alcatel or Zhone.
- Handled tasks assigned by my team leader related to the team’s quality figure as I used to coach my team members to help them improve their quality figure.
- Handled out of team tasks as I supported trainees and supported the floor regarding any inquiry related to product knowledge, technicality, navigating the system or handling a call.


Company Details

Raya contact center (Etisalat UAE off shoring)

Cairo - Maadi, Egypt

More than 1000 employees

Computer Networking , Consumer Services

N/A

Jan 2014 to Apr 2015 (1 year 2 months)

Achievements


During my work period in Raya contact center. I was awarded as a quality top achiever on March 2015. I used to handle quality tasks assigned by my team leader to improve team's quality figure by coaching my team members to help them improving their quality figure beside handling off team tasks such as: trainees support and operation floor support.

Education

BA in Communication and Electronics

Education Details

BA

Communication and Electronics

Modern Academy for engineering and technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy for engineering and technology
2003 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sphinx Language School

Egypt

2002

A / Excellent / 85 -100%

from 1990 till 2002

Sphinx Language School
2002

Training and Courses

Training/Course Details

Microcontrollers Advanced Course at A.D. Panasonic

Aug 2006

A.D Panasonic

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalAndroidCommunication And ElectronicsCommunicatorComputer NetworkingConsumer ServicesCustomer ServiceCustomer Service Rep.EnglishFMCGGPS SpecialistHandles StressInformation Technology (IT)InternetIosMS OfficeMicrocontrollers Advanced Course At A.D. PanasonicMicrosoft WindowsNetworks TroubleshootingP&GProblem SolverSupportSupportiveTechnical AnalysisTechnical Support AdvisorTelecommunicationsTeleperformance Egypt (DU Emirates Off-shoring)Typing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

MS office

MS office

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Typing

Typing

: Expert

: High

:

1-3 years

Android

Android

: Expert

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

1-3 years

ios

ios

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

Networks troubleshooting

Networks troubleshooting

: Advanced

: Extreme - I love it!

:

1-3 years

Technical analysis

Technical analysis

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Communicator, Problem Solver, Handles Stress, Supportive

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