Basic Info

Tamer Elsayed

15 years

Abudhabi, United Arab Emirates

Bachelor's Degree

Senior Management

Work Experience

Director of Customer Relations at Bupa Arabia

Experience Details

Director of Customer Relations

Operations/Management

Senior Management (e.g. VP, CEO)

Managing the contact center and customer service department with a work force of 70 employees, tasks included:

 Team building
 Coaching and motivation
 Recruitment and selection
 Training
 Procedure writing
 Workflow design
 Performance management
 Reporting / tracking
 Set up of new call centers locally and Internationally
 Budgeting


Company Details

Bupa Arabia

Jeddah, Saudi Arabia

N/A

Insurance

N/A

Jun 2010 to Jun 2014 (4 years)
Customer Servive Senior Manager at Damac Properties

Experience Details

Customer Servive Senior Manager

Customer Service/Support

Senior Management (e.g. VP, CEO)

Managing all customer service activities (call center- face to face- out door- kpis- slas- loyalty programs…etc) with a work force of 120 employees.


Company Details

Damac Properties

Dubai, Egypt

N/A

Real Estate/Property Management

N/A

Apr 2007 to Nov 2009 (2 years 7 months)
Customer relations and call center Director at C3-(Raya-Holding)

Experience Details

Customer relations and call center Director

Operations/Management

Senior Management (e.g. VP, CEO)

Managing 18 project's performa


Company Details

C3-(Raya-Holding)

Egypt

N/A

Consumer Services

N/A

May 2004 to Mar 2007 (2 years 10 months)
Call center & Customer service manager at Hilton Sharm Dreams Vacation Club

Experience Details

Call center & Customer service manager

Operations/Management

Manager

Managing a force of 35 surveyor, 18 booker, 5 conformers 3 team leaders and 2 supervisors, responsible for marketing Hilton Vacation Program.
Introducing new ideas and concepts to the market and actively participating in promotions, and lead generating programs.
Setting up new Call Centers in Cairo, Middle East and Europe.
Identified training needs of staff and arranged for training.

Hospitality Marketing Concepts (Cities of the Sun)
UAE (Dubai)


Company Details

Hilton Sharm Dreams Vacation Club

Egypt

N/A

Hospitality/Hotels

N/A

Mar 2002 to Nov 2004 (2 years 8 months)
Program Manager at Cairo Sheraton Hotels, Towers & Casino

Experience Details

Program Manager

Operations/Management

Manager

Managed a sales workforce of more than 25 employees. Duties included:
Hiring and training employees.
Set work rules for working force.
Setting and achieving sales targets.
Motivating employees and ensuring morale is kept at highest level.
Handling clients' issues and ensuring resolution.
Close daily and weekly sales.
Following-up with the outdoor sales force to ensure sales are closed.
Providing team with new leads from different data companies and different sources.


Company Details

Cairo Sheraton Hotels, Towers & Casino

Egypt

N/A

Marketing and Advertising

N/A

Nov 2000 to Feb 2002 (1 year 3 months)
Assistant Manager at Al-Nasr Contracting & Trading

Experience Details

Assistant Manager

Administration

Experienced (Non-Manager)

Duties included:
Procurement: contacted suppliers and accepted bids on construction materials.

Office Management: performed a variety of managerial tasks to ensure a smooth working environment

Personnel: supervised attendance of staff and workers. Performed minimal accounting tasks related to payroll.


Company Details

Al-Nasr Contracting & Trading

Egypt

N/A

Real Estate/Property Management

N/A

Feb 1997 to Oct 2000 (3 years 8 months)

Education

Bachelor's Degree in Tourism

Education Details

Bachelor's Degree

Tourism

Alson, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Alson
1990 - 1996
This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicAssistant ManagerCall CenterCall Center & Customer Service ManagerConsumer ServicesCustomer Relations And Call Center DirectorCustomer ServiceCustomer Servive Senior ManagerCustomer-orientedDirector Of Customer RelationsEnglishHard WorkerHospitalityHotelsInsuranceLeaderManagementMarketing And AdvertisingMicrosoft OfficeNegotiatorProblem SolverProgram ManagerProject ManagementProperty ManagementReal EstateSupportTourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Negotiator, Customer-oriented, Problem Solver

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