Basic Info

Mina Raoof

1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Social Media specialist at New Horizons Computer Learning Centers

Experience Details

Social Media specialist

Marketing/PR/Advertising , Media/Journalism/Publishing

Entry Level

N/A


Company Details

New Horizons Computer Learning Centers (multinational)

Giza, Egypt, Egypt

501-1000 employees

Education, Information Technology Services

http://www.newhorizons.com.eg/

Jun 2016 to present (6 months)
Customer service agent at Wasla

Experience Details

Customer service agent

Customer Service/Support

Experienced (Non-Manager)

Working for Vodafone Egypt on 888 account .
-Responsible for handling customer and answering their inquirers.
-Giving our customers accurate information about the company current and new offers .
-Solving our customers problems and follwing them up to make sure that the problem is being solved.
-Making sure of customer satisfaction.


Company Details

Wasla (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

N/A

Jan 2015 to Dec 2015 (11 months)
Telesales Agent (intern) at Premium Card Company

Experience Details

Telesales Agent (intern)

Sales/Retail

Entry Level

-Working on crown card version
-Selling cards over the phone.
-Handling customer objection.
-Creating new approaches to deal with different kinds of people.
-Giving customers accurate information about us and our products.


Company Details

Premium Card Company

Dokki, Giza, Egypt

51-100 employees

Business Services - Other

http://www.premiumcard.net/

Jul 2015 to Nov 2015 (4 months)

Training and Courses

Training/Course Details

Copywriting

Apr 2016

Brand Bazaar

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ActingArabicBasketballBusiness DevelopmentBusiness Services - OtherConsumer ServicesCopywritingCreativeCustomer ServiceCustomer Service AgentCustomer-orientedEducationEnglishHandles StressHard WorkerHelping PeopleInformation Technology ServicesInternetJournalismMarketingMediaMicrosoft OfficeNew Horizons Computer Learning CentersProblem SolverPublishingRetailSalesSocial MediaSocial Media SpecialistSupportTelecommunicationsTelesales AgentWaslaWriting

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Copywriting

Copywriting

: Expert

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Advanced

: High

:

Less than 1 year

Sales

Sales

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Marketing

Marketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Creative, Problem Solver, Handles Stress

Online Presence

https://www.linkedin.com/in/mina-raoof-4826ba97?trk=nav_responsive_tab_profilehttps://www.facebook.com/mina.raoof.9

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