Basic Info

Mina Raoof

1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Social Media specialist(content creator-moderator-analyst) at New Horizons Computer Learning Centers

Experience Details

Social Media specialist(content creator-moderator-analyst)

Marketing/PR/Advertising , Writing/Editorial, Analyst/Research

Entry Level

N/A


Company Details

New Horizons Computer Learning Centers (multinational)

Giza, Egypt, Egypt

501-1000 employees

Education, Information Technology Services

http://www.newhorizons.com.eg/

Jun 2016 to present (1 year 1 month)
Telesales Agent (intern) at Premium Card Company

Experience Details

Telesales Agent (intern)

Sales/Retail

Entry Level

-Working on crown card version
-Selling cards over the phone.
-Handling customer objection.
-Creating new approaches to deal with different kinds of people.
-Giving customers accurate information about us and our products.


Company Details

Premium Card Company

Dokki, Giza, Egypt

51-100 employees

Business Services - Other

http://www.premiumcard.net/

Jan 2016 to May 2016 (4 months)
Public Relations Member at ADMIN (student activity)

Experience Details

Public Relations Member

Marketing/PR/Advertising

Student

N/A


Company Details

ADMIN (student activity)

Egypt

N/A

Nov 2014 to May 2016 (1 year 6 months)
Customer service agent at Wasla (Vodafone)

Experience Details

Customer service agent

Customer Service/Support

Experienced (Non-Manager)

Working for Vodafone account .
-Responsible for handling customer and answering their inquirers.
-Giving our customers accurate information about the company current and new offers .
-Solving our customers problems and follwing them up to make sure that the problem is being solved.
-Making sure of customer satisfaction.


Company Details

Wasla (Vodafone) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

N/A

Jan 2015 to Dec 2015 (11 months)

Education

B.S in Accounting

Education Details

B.S

Accounting

Faculty of Commerce - Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce - Cairo University
2013 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Ebn Elkhtab

Egypt

2013

B / Very Good / 75 - 85%

N/A

Omar Ebn Elkhtab
2013

Certifications

Certificate details

CERTIFICATE OF ACHIEVEMENT IN SALES AND MARKETING

Aug 2017

N/A

N/A

N/A

AUC

N/A

Certificate details

FOUNDATION CERTIFICATE IN MARKETING

Oct 2017

N/A

N/A

N/A

AUC

N/A

Training and Courses

Training/Course Details

Copywriting

Apr 2016

Brand Bazaar

N/A

Marketing at AUC
Dec 2017

Training/Course Details

Marketing

Dec 2017

AUC

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AccountingActingArabicBasketballBusiness DevelopmentBusiness Services - OtherCERTIFICATE OF ACHIEVEMENT IN SALES AND MARKETINGConsumer ServicesCopywritingCreativeCustomer ServiceCustomer Service AgentCustomer-orientedEditorialEducationEnglishFOUNDATION CERTIFICATE IN MARKETINGHandles StressHard WorkerHelping PeopleInformation Technology ServicesInternetMarketingMicrosoft OfficeNew Horizons Computer Learning CentersProblem SolverPublic Relations MemberResearchRetailSalesSocial MediaSocial Media Specialist(content Creator-moderator-analyst)SupportTelecommunicationsTelesales AgentWasla (Vodafone)Writing

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Copywriting

Copywriting

: Expert

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Advanced

: High

:

Less than 1 year

Sales

Sales

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Marketing

Marketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Creative, Problem Solver, Handles Stress

Online Presence

https://www.linkedin.com/in/mina-raoof-4826ba97?trk=nav_responsive_tab_profilehttps://www.facebook.com/mina.raoof.9

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