Basic Info

Mohamed Amin

More than 15 years

Abu Dhabi, United Arab Emirates

Diploma

Experienced

Work Experience

Data Entry / Telephone Operator at Al Ain Rotana Hotel

Experience Details

Data Entry / Telephone Operator

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Enter all info all guests and send it to Police. & also working as operate.


Company Details

Al Ain Rotana Hotel

Al Ain, United Arab Emirates

101-500 employees

Hospitality/Hotels

https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/alain/alainrotana

Oct 2010 to present (7 years)
Guest Service Agent at Al-Ain Rotana Hotel

Experience Details

Guest Service Agent

Customer Service/Support

Entry Level

Listen carefully to what the customer has to say, and let them finish.
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork


Company Details

Al-Ain Rotana Hotel

Al Ain, United Arab Emirates

101-500 employees

Hospitality/Hotels

http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/alain/alainrotana?awsa_c=BPNALLON&awsa_k=brandterm&ckibe=PPCRO&pk_campaign=BPNALLON&gclid=Cj0KEQjw2v2sBRCazKGu3tSFz64BEiQAKIE1hqnRUvY7dzdl2iHjH3NWr-6-AfZQKVYcCnMJomBtYcQaAssy8P8HAQ

Nov 2014 to present (2 years 11 months)
Front Desk Agent at Al Maha Arjaan Rotana

Experience Details

Front Desk Agent

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.


Company Details

Al Maha Arjaan Rotana (multinational)

Abu Dhabi, United Arab Emirates

More than 1000 employees

Hospitality/Hotels

http://www.rotana.com/

Dec 2015 to present (1 year 10 months)
Waiter at Al Ain Rotana Hotel

Experience Details

Waiter

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

I used be worked in Lebanese Rest.,Take orders from the guest ,


Company Details

Al Ain Rotana Hotel

Al Ain, United Arab Emirates

101-500 employees

Food and Beverage Production

https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/alain/alainrotana

Oct 2010 to Dec 2012 (2 years 2 months)

Education

College Diploma in Accounting

Education Details

College Diploma

Accounting

El-Rouda Institute, Business Administration, Egypt

C / Good / 65 - 75%

Commercial

N/A

El-Rouda Institute, Business Administration
2000 - 2002
High School - Other

High School Details

Other

Commercial High school

Egypt

2000

C / Good / 65 - 75%

Specialization (Accounting).

Commercial High school
2000

Certifications

Storekeeper
Mar 2012

Certificate details

Storekeeper

Mar 2012

90 out of 100

N/A

N/A

Al-Ain Rotana hotel

Organizational the store orders the items

Certificate details

Guest Service Agent

Aug 2014

95 out of 100

http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/alain/alainrotana?awsa_c=BPNALLON&awsa_k=brandterm&ckibe=PPCRO&pk_campaign=BPNALLON&gclid=Cj0KEQjw2v2sBRCazKGu3tSFz64BEiQAKIE1hqnRUvY7dzdl2iHjH3NWr-6-AfZQKVYcCnMJomBtYcQaAssy8P8HAQ

123

Al-Ain Rotana hotel

Customer Focus, Customer Servi

Certificate details

Data entry & Telephone Operator

Oct 2012

95 out of 100

http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/alain/alainrotana?awsa_c=BPNALLON&awsa_k=brandterm&ckibe=PPCRO&pk_campaign=BPNALLON&gclid=Cj0KEQjw2v2sBRCazKGu3tSFz64BEiQAKIE1hqnRUvY7dzdl2iHjH3NWr-6-AfZQKVYcCnMJomBtYcQaAssy8P8HAQ

123

Al-Ain Rotana hotel

I have acquired sufficient job

Training and Courses

Training/Course Details

Guest Service

Aug 2014

Al-Ain Rotana hotel

Solve all the guest problems, creating new ideas make our guest feel more happy during his stay.

Training/Course Details

Data entry & Telephone Operator

Dec 2012

Al-Ain Rotana hotel

Enter information of all guest.

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAl Maha Arjaan RotanaArabicCommunicatorCustomer ServiceData EntryData Entry & Telephone OperatorData Entry / Telephone OperatorDetails-orientedEnglishFood And Beverage ProductionFood ServicesFront Desk AgentGuest ServiceGuest Service AgentHard WorkerHead WaiterHospitalityHotelsJapaneseLearningMicrosoft OfficeMicrosoft WindowsMusicOpearOrganizerPen PalsPhotographerPlannerSearching In NetStorekeeperSupportTelephone OperatorWaiter

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Japanese

Japanese

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Opear

Opear

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Head Waiter

Head Waiter

: Expert

: Extreme - I love it!

:

More than 7 years

Data entry

Data entry

: Expert

: Extreme - I love it!

:

3-5 years

Front Desk Agent

Front Desk Agent

: Advanced

: High

:

3-5 years

Telephone Operator

Telephone Operator

: Advanced

: Extreme - I love it!

:

1-3 years

Guest Service

Guest Service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Communicator, Hard worker, Organizer, Details-oriented

Online Presence

https://www.linkedin.com/https://www.facebook.com/Hyoungkihttps://twitter.com/MizunoAmin

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