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Tarek Mostafa Hussein

+17 years of vast experience in Automot.

Giza, Egypt

Work Experience

  • Dealer Development DirectorFull Time

    Nissan Motor Egypt

    Jan 2015 - Present -10 yrs, 5 months

    Egypt , Giza

    • Job Details: Responsible for the development of the following departments: o Dealer Network o CRM o QMS-Quality Management System o Training Additional Responsibilities: o Ensure budget/CAPEX adherence and allocations. o Evaluate new business opportunities by executing the relevant feasibility studies. o Other ad hoc assignments that may require achieving the overall effectiveness of the Business. 1. Expand Dealer Network & prepare Dealers recruitment/Opining Process. 2. Evaluate an accurate and fair/systemic periodical auditing & Define gab analysis. 3. Implementing NSSW activities (CS Improvement, RVI implementation, CHS). 4. Design and implement regular CS survey to monitor Dealers performance 5. Develop corrective action plans and necessary KPI’s with Dealers regularly, Follow-up, Tracks & analyze the progress, Identifies occurrences where improvement in the Customer experience resulted in brand loyalty. 6. Setup, Remodel and Renovate NISSAN’s entire network current and future. 7. SCI (Customer Satisfaction Index), SSI (Sales Satisfaction Index) & CRM, Routinely analyzes sales satisfaction survey results and all costumer contact sources to evaluate feedback and customer interaction information. 8. Customer Touch Point/Customer Voice. 9. Training (Product Knowledge – Non-Technical – Technical of Non- Technical – Soft Skills).

    • Ghabbour Auto

    • Group Franchise Dealers Development ManagerFull Time

      Oct 2013 - Dec 2014 -1 yr, 2 months

      Egypt , Cairo

      • Job Details:1. Setup, Restructure, Remodel &/Or renovate all GB Auto Group’s entire network. (Passenger Vehicles “HYUNDAI/MAZDA/GEELY”, Commercial Vehicles “ VOLVO/MITSUBISHI/FUSO”) 2. Implementation and standardization of corporate Identities across all brands/dealerships. 3. Dealers Development/Enhancement performance, new opportunities, locations & expansions. 4. Liaise with project teams on brand/dealership image/ construction and oversee new opining. 5. Assess and evaluate an accurate and fair periodical and systemic auditing across Networks. 6. Training setup incorporation with all Brands mother companies and Centennial Collage. 7. Implementation of Development/Enhancement performance programs. 8. Monitor/Insure all implemented processes are working well. 9. Raise the Brands Network competitiveness & Enhance BRAND IMAGE. 10. Maintaining relationship with the Dealers as well as. 11. Defining, Maintaining & analyzing Customer Touch Points across all brands/Facilities. 12. Setup, operation, Summarizing Feedback of Test Drive Process. 13. CSI, SSI & KPIs (Monitoring & regularly reporting the Customer Satisfaction Index). 14. CRM & Call center.

    • Dealer Development Manager EgyptFull Time

      Jul 2007 - Sep 2013 -6 yrs, 2 months

      Egypt , Cairo

      • Job Details:Ensure that all branches will use their potential in terms of Sales efficiency, After Sales quality and dealers facilities in order to achieve the DEP Department target in order to improve customer satisfaction index, increasing company profitability & Enhancing the brand image as follow: 1. Implementation and standardization of HYUNDAI MOTOR COMPANY across the Network. 2. Auditing & evaluating all HYUNDAI branches Standards across all branches/ dealerships. 3. Setup/Implement improvement/Enhancement/Development action Plans. 4. Monitor & analyze KPIs across all branches/ dealerships. 5. Ensure achievement of (HYUNDAI Global Satisfaction Index) & Dealer Enhancement Program. 6. Implementation of the ELITE Model Dealer Certification Program as per as HMC requirements

  • Tender & Institutional Business ManagerFull Time

    Sigma Pharmaceutical company

    Feb 2004 - May 2007 -3 yrs, 3 months

    Egypt , Cairo

    • SALES DISTRICT MANAGER Full Time

      Sigma Pharmaceutical Company

      Jan 2002 - Jan 2004 -2 yrs

      Egypt , Cairo

        • Education

        • Technical Diploma in Performance Improving Training (PIT)

          Hyundai MOTOR Company - South Korea

          Jan 2009 - Jan 2009 - 0 Month

        • Technical Diploma in Master diploma of Stock market

          ECMA

          Jan 2008 - Jan 2008 - 0 Month

        • Technical Diploma in Process Enhancement Practical Implantation (PEPI)

          Chonan Academy

          Jan 2008 - Jan 2008 - 0 Month

        • Technical Diploma in Technical analysis diploma

          Egyptian society – Trend

          Jan 2006 - Jan 2006 - 0 Month

        Skills

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        Languages

        • Arabic

          Fluent

        • English

          Fluent

        Training & Certifications

        • • Performance Improving Training (PIT)

          Hyundai MOTOR Company - South Korea- ·2009

        • • Process Enhancement Practical Implantation (PEPI)

          Chonan Academy – South Korea- ·2008

        • • Master diploma of Stock market – ECMA

          ECMA ·2008

        • Technical analysis diploma - Egyptian society – Trend

          Egyptian society – Trend ·2006
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