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Islam Maher

Customer service at Emirates NBD

Dubai, United Arab Emirates

Work Experience

  • Customer service Full Time

    Emirates NBD

    Nov 2017 - Present -7 yrs, 8 months

    United Arab Emirates , Dubai

    • Job Details:handling transactions inquries for corporates over the phone dealing with all cultures and nationalities solving problems and handling companies inquries for salaries of their employees,local transactions,international transactions ,online business banking technical issues and all kind of governmental and non governmental payments solving all corporates online banking technical problems and troubleshooting
  • Recruitment SpecialistFull Time

    Post Distribution Company (PDC)

    Nov 2016 - Oct 2017 -11 months

    Egypt , Cairo

    • Job Details:- Responsible for all hiring requests from branches and departments .(Mainly Couriers – Sales Outdoors – Sales Indoors – and Also replacements like Accountants – recruiters – IT- Quality Control – Supervisors – Admins …etc - Writing job adverts and posting them on online job boards or with recruitment agency. -Conduct interviews and select the right candidate. - Develop a pool of candidates in advance of needs . - Screening CVs and interviewing the candidates . - Set the 2nd Interviews with the operation Managers. - Follow up with the accepted candidates till preparing their documents . -Uses social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs. - Coding the new hires and Communicate with branches to make sure they received their work . - Conduct exit interviews to identify reasons for employee termination
  • Recruitment SpecialistFull Time

    IMI International

    May 2015 - Oct 2016 -1 yr, 5 months

    Egypt

    • Job Details:Conduct interviews and select the right candidate. -Prepare and post jobs to available vacancies. -Source and attract candidates by using databases, social media. -Screen candidate’s resumes and job applications. -Make suggestions for process improvements to the head of recruitment team-Create Job descriptions, design job applications for available positions and satisfaction surveys. -Attend Employment Fairs and present the company to the applicants.. -Uses social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs. -working on all types and All criteria like call center representative ' from poor English to Fluent ' like (NBD Bank)-(Orange)-(Mobily KSA)-(AL Mosafer KSA)-(Sony UK) Working on (Accountants - Engineers - Graphic Designers - Social Media and marketing Executive.... Working on Blue Callers As Well like Production Line at Arma Factory -responsible for Running Campaigns and Facebook Paid Adds , Collecting Data and distributed them to all my team members , -Getting Feedback and Doing Analysis and Running Team Performance Appraisal -Set Meeting and Making New Deals with the Clients -Also i assist the personnel team
  • Customer Service AdvisorFull Time

    Raya Contact Center

    May 2015 - Jan 2015 -4 months

    Egypt

    • Job Details:-Troubleshooting internet and data bundles for Blackberry and IPhone -Answer customer's inquiries and solving their problem -Ensure Customer satisfaction. -Handle various nationalities with all respect to their culture.
  • Education

    • Bachelor's Degree in Information Technology

      Modern Academy for Engineering and Technology (MIS)

      Jan 2008 - Jan 2012 - 4 yr

    • High School - Thanaweya Amma

      Hosny Moubarak

      Jan 2007 

    Achievements

    Conduct interviews and select

    Skills

    • Microsoft Word
    • Microsoft Excel
    • ICDL
    • Human Resources (HR)
    • Microsoft Access
    • Customer Service
    • Human Resources
    • Leadership
    • Hr Generalist
    • Leadership
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Italian

      Beginner

    Training & Certifications

    • Communication Skills

      2016
    • General Hr

      2014
    • Public Relation

      Nasr City For Housing and Development·2012
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