Basic Info

Anil Joy

9 years

India

Master's Degree

Manager

Work Experience

Workforce Manager at Hinduja Global Solutions

Experience Details

Workforce Manager

Project/Program Management

Manager

N/A


Company Details

Hinduja Global Solutions (multinational)

India

101-500 employees

Information Technology Services

N/A

Sep 2015 to present (2 years 1 month)
Subject Matter Expert at Accenture

Experience Details

Subject Matter Expert

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Accenture (multinational)

India

More than 1000 employees

Information Technology Services

N/A

May 2013 to Sep 2015 (2 years 4 months)
Workforce Analyst at IBM

Experience Details

Workforce Analyst

Operations/Management

Experienced (Non-Manager)

* Forecasting & Scheduling.
* Capacity Planning.
* Real Time Queue Management.


Company Details

IBM (multinational)

India

More than 1000 employees

Information Technology Services

N/A

Jul 2011 to May 2013 (1 year 10 months)
Operations Specialist at Sutherland Global Solutions

Experience Details

Operations Specialist

Customer Service/Support

Entry Level

* Real Time Queue Management.
* MIS Reporting.
* Scheduling.


Company Details

Sutherland Global Solutions (multinational)

Cochin, India

501-1000 employees

Consulting Services

N/A

Mar 2009 to Jun 2011 (2 years 3 months)

Achievements


* Selected as best performer on going an extra mile above and continued presence at work for 100 consecutive working days and meeting the required performance for the period of Apr’11 to Jun’11 – “PLATINUM AWARD” * Selected as best performer on going an extra mile above and beyond the call of duty for the month of July ’10 – “BRAVO EXTRA MILER AWARD” * Selected as continued presence at work for 100 consecutive working days and meeting the required performance for the period of March’10 to May’10 – “BRAVO CENTURION AWARD” * “Numero Uno (IC) AWARD” for displaying prowess as a Business Operator in ensuring process and overall delivery excellence in Forecastatlon for the Period Jun’13 to Dec’13. * “Numero Uno (IC) AWARD” for displaying prowess as a Business Operator in ensuring process and overall delivery excellence in Business Planning for the Period Jan’15 to Jun’15.

Education

M.B.A in Project Management

Education Details

M.B.A

Project Management

Sikkim Manipal University - Distance Education, India

C / Good / 65 - 75%

N/A

N/A

Sikkim Manipal University - Distance Education
2014 - 2016
B.E in Electronics and Communication

Education Details

B.E

Electronics and Communication

Vinayaka Mission University, India

B / Very Good / 75 - 85%

N/A

N/A

Vinayaka Mission University
2004 - 2008
High School - Other

High School Details

Other

St. John De Britto Anglo Indian School

India

2004

C / Good / 65 - 75%

N/A

St. John De Britto Anglo Indian School
2004

Certifications

Certificate details

ITIL V3 Foundation

Nov 2012

80 out of 100

N/A

N/A

EXIN

N/A

Training and Courses

Training/Course Details

Process Excellence Lean Six Sigma Green Belt

Sep 2011

IBM

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccentureBusiness PlanningCapacity PlanningConsulting ServicesCustomer ServiceElectronics And CommunicationEnglishEwfm AspectExecutorForecastingHard WorkerHindiHinduja Global SolutionsHuman ResourcesHuman Resources (HR)IBMIEXITIL V3 FoundationInformation Technology ServicesInitiativeMalayalamManagementMicrosoft ExcelOperations SpecialistProcess Excellence Lean Six Sigma Green BeltProgram ManagementProjectProject ManagementProject PlanningReportingSchedulingSpace ManagementSubject Matter ExpertSupportSupportiveSutherland Global SolutionsTamilTeam PlayerWorkforce AnalystWorkforce Manager

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Advanced

Malayalam

Malayalam

: Fluent

: Fluent

: Fluent

: Fluent

Tamil

Tamil

: Beginner

: Beginner

: Fluent

: Advanced

Tools and Technologies

Ewfm Aspect

Ewfm Aspect

: Expert

: Extreme - I love it!

:

5-7 years

IEX

IEX

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Advanced

: Extreme - I love it!

:

5-7 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Forecasting

Forecasting

: Expert

: Extreme - I love it!

:

More than 7 years

Scheduling

Scheduling

: Advanced

: High

:

More than 7 years

Project Planning

Project Planning

: Intermediate

: Extreme - I love it!

:

3-5 years

Capacity Planning

Capacity Planning

: Intermediate

: Extreme - I love it!

:

5-7 years

Space Management

Space Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Reporting

Reporting

: Intermediate

: Extreme - I love it!

:

More than 7 years

Key Skills

Executor, Hard worker, Initiative, Team Player, Supportive

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