Basic Info

Sara Hussein

5 years

Abu Dhabi, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Contact center Supervisior at Skytelecom

Experience Details

Contact center Supervisior

Sales/Retail

Experienced (Non-Manager)

o Responsible for handling enquiries and complaints when referred on by Tele-Sales staff

o Responsible for ensuring that the team meets service levels and other key performance indicator targets.

o To monitor and track sales performance. Responsible for producing and analyzing Tele-Sales and team performance reports.

o To achieve or exceed monthly sales revenue targets.

o Responsible for providing feedback to Tele-Sales staff and guiding them on how they can increase revenue.

o Conduct ongoing training and coaching to meet quality requirements.


Company Details

Skytelecom

Abu Dhabi, United Arab Emirates

51-100 employees

Retail

Mysky.ae

Feb 2016 to present (10 months)
Customer service representative at Empost

Experience Details

Customer service representative

Business Development

Entry Level

o Contact businesses or private individuals by phone.

o Describe products and services.

o Respond to questions.

o Identify and overcome objections.

o Obtain customer information.

o Obtain possible customer leads maintain customer / potential customer data bases.

o Follow up on initial contacts

o Complete records of telephonic interactions, orders and accounts.


Company Details

Empost

Abu Dhabi, United Arab Emirates

501-1000 employees

Logistics and Supply Chain

Empost.ae

Nov 2015 to Feb 2016 (3 months)
Recruitment officer at Mission company

Experience Details

Recruitment officer

Human Resources

Entry Level

updating the company's database and collecting a massive pool of applicants in short time

o Assist in recruitment processes; such as job analysis, CVs search, CV filtration, CVs' phone -screening, short-listing, interviews and headhunting if necessary, following tactics i.e. priory approved by supervisor to allocate the right match.

o Process incoming and outgoing calls of recruitment in a professional and curtesy way.

o Screen and classify CVs for easy retrievals and when needed.

o Proceed paper-work i.e. Recruitment department-related

o Execute interviews schedule and recruitment events i.e. approved by supervisor.

o Liaise with candidates for the completion of their files.

o Confer with candidates regarding statues of their applications following company standards.

o Discuss offers with successful applicants, negotiates when necessary and regrets unsuccessful applicants.

o Using sales, business developments, marketing techniques and networking in order to attract business from client companies.


Company Details

Mission company

Cairo, Egypt

11-50 employees

Human Resources

Mission.com

Mar 2011 to Nov 2015 (4 years 8 months)

Achievements


work as a tele-sales supervisor for Skytelecom from feb till now and i achive the target and increase it from 500.000 AED to 1000.000 AED Per month


i worked as Customer service Representative at Empost Abu Dhabi


updated the data base for the company and become 67.000 candidate and i attend Job Fairs,open days, and interviews

Education

Bsc in Commerce

Education Details

Bsc

Commerce

Ain Shams University, Egypt

Not specified

Administration

N/A

Ain Shams University
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salam college high school

Egypt

2004

A / Excellent / 85 -100%

N/A

Salam college high school
2004

Certifications

Certificate details

Human resources

Apr 2012

93 out of 100

N/A

010204849

The American University in Cairo

o Completed Human resource dip

Training and Courses

Training/Course Details

English

Jan 2011

the American University in Cairo

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAirlineAppleArabicBusinessBusiness DevelopmentCall CenterCommerceContact Center SupervisiorCustomer ServiceCustomer Service RepresentativeEmployee RelationEnglishFootballGermanHuman ResourcesHuman Resources (HR)Internet SearchInterviewJob AnalysisLogistics And Supply ChainMicrosoft OfficeMicrosoft OutlookMicrosoft WordNegotiationPresentation SkillsRecruitmentRecruitment OfficerRetailSalesScreeningStrategic PlanningSwimmingTeam ManagementTennis

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

team management

team management

: Expert

: Extreme - I love it!

:

3-5 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

3-5 years

screening

screening

: Expert

: Extreme - I love it!

:

3-5 years

interview

interview

: Expert

: Extreme - I love it!

:

3-5 years

strategic planning

strategic planning

: Expert

: Extreme - I love it!

:

3-5 years

employee relation

employee relation

: Expert

: Extreme - I love it!

:

3-5 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

5-7 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

1-3 years

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: High

:

Less than 1 year

Human Resources (HR)

Human Resources (HR)

: Expert

: Extreme - I love it!

:

3-5 years

job analysis

job analysis

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

human resources

human resources

: Expert

: Extreme - I love it!

:

3-5 years

negotiation

negotiation

: Expert

: Extreme - I love it!

:

3-5 years

screening

screening

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Medium

:

Less than 1 year

Online Presence

https://www.linkedin.com/nhome/?trk=

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