Sara Hussein AbdelHafez

Administration AdvisorFull Time

• Job Details:Conducting assurance & consulting engagements to evaluate the sales & risk management & control processes with in different divisions of Telesales department.  Evaluate telemarketing approaches by rating effectiveness of service provided; provide quality ratings, identifying training needs, developing training programs and conducting trainings.  Maintain professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks.  Ensuring the fully adherence with Sharia, Regulations, Internal policies and manual procedures.  Provide ongoing reporting to managers on the process of the engagement  Participating in the follow up process of the raised recommendations to ensure the corrective actions take.

Customer service team leaderFull Time

• Job Details:Be in charge of running and managing the call center daily Set targets for all other call center agents to meet up with Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to Understand all organization’s products, services, procedures and guidelines and communicate same to all team members Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Submit regular reports to management and seek new ideas and strategies to improve performance at the center Conduct regular review of all call center agents performance and organize training sessions for under performers

Contact center Supervisior Full Time

• Job Details:o Responsible for handling enquiries and complaints when referred on by Tele-Sales staff o Responsible for ensuring that the team meets service levels and other key performance indicator targets. o To monitor and track sales performance. Responsible for producing and analyzing Tele-Sales and team performance reports. o To achieve or exceed monthly sales revenue targets. o Responsible for providing feedback to Tele-Sales staff and guiding them on how they can increase revenue. o Conduct ongoing training and coaching to meet quality requirements.