Basic Info

Anand Sharma

More than 15 years

New Delhi, India

Master's Degree

Manager

Work Experience

Branch Manager at Escon Elevators Pvt. Ltd.

Experience Details

Branch Manager

Operations/Management

Manager

1. Reporting to VP/MD, manage the complete operations of 5 states i.e. Delhi, Haryana, Uttar Pradesh, Uttrakhand and Rajasthan in North India.
2. Liable for Branch Productivity, Profitability, Cost Saving and Business expansion. Performance Evaluation of Sales, Installation, Maintenance and Modernization teams with other support staff like HR, F&A, Safety and Quality, IT and Back Office
3. Scheduling weekly meetings with all HODs and providing resolutions and suggestions for better business efficiency
4. Defining monthly goals for all processes, branches, and departments in line with Annual Budget.
5. Defining and revising organizational policies and enforce all regulations at the regional level
6. Identifying staff requirements for managerial positions and conducting recruitment process to select the most competitive candidates
7. Review performances of all branches and mentoring employees who are unable to cope with the job challenges
8. Working with Sales and Marketing Managers to identify new areas for business expansion and developed launch strategies
9. Reviewing employee performances and recommending promotions for the deserving candidates


Company Details

Escon Elevators Pvt. Ltd.

New Delhi, India

501-1000 employees

Business Supplies and Equipment

N/A

Oct 2016 to present (10 months)
Existing Installation Manager at Schindler India Pvt. Ltd.

Experience Details

Existing Installation Manager

Installation/Maintenance/Repair

Manager

1. Managed a huge portfolio of elevators and escalators by observing 102 employees (16 direct reports), maximized team effectiveness allowing quick roll out of area specific strategies
2. Coordinated with three project teams in improving business processes and ensuring optimum performance. Provided ongoing operational process analysis, mitigated “scope creep,” communicated project status and identified and resolved operational issues and constraints
3. Accomplished resources, progress, completion time frame, and budget while exceeding key operational performance targets, with results such as :
38% improvement in Customer Satisfaction (NPI)
33% improvement in collection of receivables
23% reduction in material cost incurred through claims and consumption
21% reduction in commissioning errors
15% reduction in staff turn-over
112% achievement of Annual Budget
4. Received award from NBCC for Service Excellence which led to capturing of one of the biggest order for New Sales of 2015
5. Attained awards for the Best Branch and Best Operations Head for 2 years in a row due to Zero Incident/Accident with other operational parameters


Company Details

Schindler India Pvt. Ltd. (multinational)

Gurgaon, India

More than 1000 employees

Business Supplies and Equipment

N/A

Mar 2014 to Oct 2016 (2 years 7 months)
Service Manager at KONE Elevators India Pvt. Ltd.

Experience Details

Service Manager

Installation/Maintenance/Repair

Manager

1. Supervised over 2500 elevators and escalators by directing a team of 100+ employees observing the Sales and Service Operation with Health & Safety having topmost priority of employees as well as end users
2. Safeguarded optimum performance and productivity and documenting the same as per laid down norms
3. Organized customer-centric operations & ensuring customer satisfaction by achieving delivery & service norms
4. Announced and executed new processes in Service, Invoicing and Inventory Management thereby improving all parameters on a yearly basis
5. Expanded the existing network through Modernization Sales & managed the operations in addition to making as well as monitoring appropriate arrangements to ensure on time deliveries and targeted revenue


Company Details

KONE Elevators India Pvt. Ltd. (multinational)

Gurgaon, India

More than 1000 employees

Business Supplies and Equipment

N/A

Nov 2011 to Mar 2014 (2 years 4 months)
Branch Manager at GEMS Pvt. Ltd.

Experience Details

Branch Manager

Operations/Management

Manager

1. Escalated the existing network of Fuel Dispensers & managed the complete operations ensuring on time deliveries
2. Led to cost reduction initiatives consolidating tasks, eliminated non-value-added processes & completed re-engineering of processes and systems which resulted in reduction of 13% cost in bottom line performance indicators
3. Co-developed and executed sales/marketing strategy that resulted in 23% annual revenue growth in mature market
4. Delivered strategic direction and implemented strategic - planning process enabling “voice-of-customer” data to be translated into product/service requirements, thereby reducing planning time by 50%


Company Details

GEMS Pvt. Ltd.

New Delhi, India

501-1000 employees

Oil and Gas

N/A

Apr 2008 to Nov 2011 (3 years 7 months)
Senior Engineer at G&D India Pvt. Ltd.

Experience Details

Senior Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

1. Led the team of technical staff & providing technical support for maintenance to ensure smooth operations.
2. Directed installations and commissioning of high-speed currency-processing systems; the BPS (Banknote Processing System) 204, 207-HITECH Sorting Machines, which is the Best Sorter in the Banking World.
3. Safeguarded a timely collection of AMCs from RBI and various Commercial Banks by exceeding Customer's expectations for Support
4. Erected and maintained healthy business relations with all major clientele
Guaranteed maximum customer satisfaction by achieving delivery and quality norm by measuring the NPI twice a year
5. Controlled the Project Team for the latest hi-tech technologically advanced machine (Cash Deposit Machine) which is to revolutionize the cash depositing concept in India commendable track record
6. Chartered an easy to understand & follow PM (Preventive Maintenance) schedule for Sorting Machines for the trouble-free operation and checking for critical parts; which later on was made a standard for PAN India operations


Company Details

G&D India Pvt. Ltd. (multinational)

Gurgaon, India

More than 1000 employees

Engineering Services

N/A

Aug 2003 to Apr 2008 (4 years 8 months)
Senior Engineer at NCR Corporation

Experience Details

Senior Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

1. Directed the installation and maintenance of ATMs (Automated Teller Machines), Encoders, Bill Payment Machines and Kiosks for various prestigious banks like ICICI, HDFC, SBI, CITIBANK, HSBC, Corporation Bank, Canara Bank, OBC
2. Configured the ATM for online connectivity with remote host/server using TCP/IP and X.25 Protocol or offline connectivity with the UNIX/NOVELL server of the Branch by typing in the correct codes and activation passwords
3. Supervised all ATMs of HDFC in North India and maintained record Uptime of 99.09% in 2002
4. Accomplished targets of installing 1000 ATMs of SBI as well as ICICI in record time of 8 months as against 12 months projected, with a team of 3 Engineers reporting into me in Delhi and 14 in North India as a Team Leader


Company Details

NCR Corporation (multinational)

New Delhi, India

More than 1000 employees

Engineering Services

N/A

Aug 2000 to Aug 2003 (3 years)

Achievements


1. Growth in business of 31% on an year on year basis


1. Stood as the Best Operations Head in North India, Schindler, 2016

2. Acknowledged as the Best Service Manager two years in a row due to Zero Incident/Accident with other operational parameters, Schindler, 2015-2016

3. Awarded by NBCC for Service Excellence which also led to bagging of one of the biggest order for Schindler, 2015


1. Conferred the Best Service Manager in Northern Region, Kone, 2013

2. Recognised as the Top Modernization Manager Pan India for 152% target achievement, Kone, 2012


1. Led to cost reduction initiatives consolidating tasks, eliminated non-value-added processes & completed re-engineering of processes and systems which resulted in reduction of 13% cost in bottom line performance indicators

2.Co-developed and executed sales/marketing strategy that resulted in 23% annual revenue growth in mature market

3. Delivered strategic direction and implemented strategic - planning process enabling “voice-of-customer” data to be translated into product/service requirements, thereby reducing planning time by 50%


1. Assigned to conduct special 10-week technical training from for all the three products for G&D U.K. in Great Britain in 2007 and subsequently in Dubai in 2008


1. Supervised all ATMs of HDFC in North India and maintained record Uptime of 99.09%, 2002.

2. Received a Certificate for Excellence in Customer Support & was promoted to Senior Engineer within one and half year of starting as a fresher in NCR, 2000-2001


1. Have been the College Football Team Captain from 1998-2000 2. Have bee the School Prefect in Class 12th in 1995-96

Education

MBA in Marketing Management

Education Details

MBA

Marketing Management

SCDL, India

C / Good / 65 - 75%

N/A

N/A

SCDL
2004 - 2006
BE in Electronics Engineering

Education Details

BE

Electronics Engineering

Nagpur University, India

Not specified

N/A

N/A

Nagpur University
1996 - 2000
High School - Other

High School Details

Other

NGFS, Saket, New Delhi

India

1996

A / Excellent / 85 -100%

N/A

NGFS, Saket, New Delhi
1996

Training and Courses

Training/Course Details

Customer based Behavior Training

Feb 2015

Schindler India Pvt Ltd

N/A

Training/Course Details

Advanced Sales Training for Elevator Sales

Jun 2015

Schindler India Pvt Ltd

N/A

Training/Course Details

Sales Training for Elevator Sales

Oct 2014

Schindler India Pvt Ltd

N/A

Training/Course Details

Ambassador Training

Jan 2014

KONE Elevators India Pvt Ltd

N/A

Training/Course Details

Leadership Training

Sep 2013

KONE Elevators India Pvt Ltd

N/A

Training/Course Details

Technical Trainings (Product based)

Sep 2000

NCR COrporation

N/A

This profile is fresh!
Last update 13 days ago.

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Profile Skills and Keywords

Advanced Sales Training For Elevator SalesAmbassador TrainingBranch ManagerBusiness Strategy & ExecutionBusiness Supplies And EquipmentBusiness Trend AwarenessBusiness-orientedConflict ManagementCost And People OptimizationCustomer Based Behavior TrainingDetails-orientedE-marketingElectronics EngineeringEngineering ServicesEnglishEntrepreneurExisting Installation ManagerG&D India Pvt. Ltd.Get TogethersHindiInstallationInternetKONE Elevators India Pvt. Ltd.Key Account ManagementLeadership TrainingListening MusicMBAMS OFFICEMaintenanceManagementMarketing ManagementMicrosoft PowerPointMicrosoft WindowsNCR CorporationNetworkingOil And GasOperations ManagementP&L ManagementPlaying CricketPlaying FootballProblem SolverReading Books On Any SubjectRepairSAPSales And MarketingSales Training For Elevator SalesSchindler India Pvt. Ltd.Senior EngineerService ManagerTeam PlayerTechnical Trainings (Product Based)Training And DevelopmentTravelling With Friends And FamilyWatching Movies

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS OFFICE

MS OFFICE

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

SAP

SAP

: Advanced

: Extreme - I love it!

:

5-7 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

More than 7 years

E-marketing

E-marketing

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Business Strategy & Execution

Business Strategy & Execution

: Expert

: Extreme - I love it!

:

3-5 years

Business Trend Awareness

Business Trend Awareness

: Expert

: Extreme - I love it!

:

5-7 years

Operations Management

Operations Management

: Expert

: Extreme - I love it!

:

More than 7 years

Key Account Management

Key Account Management

: Expert

: High

:

5-7 years

P&L Management

P&L Management

: Expert

: Extreme - I love it!

:

More than 7 years

Conflict Management

Conflict Management

: Expert

: Extreme - I love it!

:

More than 7 years

Cost and People Optimization

Cost and People Optimization

: Expert

: Extreme - I love it!

:

More than 7 years

Training and Development

Training and Development

: Expert

: Extreme - I love it!

:

More than 7 years

Sales and Marketing

Sales and Marketing

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Business-oriented, Problem Solver, Details-oriented, Entrepreneur, Team Player

Online Presence

https://www.linkedin.com/in/anand-sharma-b5562114/

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