John Michel Abdel Malak

sales professionalFull Time

• Job Details:o Dynamic sales professional with two years of experience boosting business profitability and performance. Client-centric approach with inside and outside sales expertise. o Notable success building rapport, analyzing customer needs, and overcoming challenging obstacles. o Consistently exceed challenging sales objectives. o Cultivate instant rapport, build, and maintain key client relationships to successfully sell vehicles. o Bought and sold different types of used cars. o Tested drive the cars. o Made advertisements for the cars online. o Negotiated the prices with the customers. o Finalized the selling process.

Senior Enterprise MNC (Multi National Companies) Account AngelFull Time

• Job Details:o Offered superior quality of service to Vodafone Egypt MNC authorized Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. o Managed and supported multinational accounts like: Ericsson, Siemens, Alcatel, Huawei, GlaxoSmithkline (GSK), Novartis, and more. o Ensured customer satisfaction and service fulfillment in alignment to the department’s goals and objectives. o On-boarded and supported new and existing customers with more than 2500 employees of the multi-national companies that Vodafone Egypt deals with. o Acted as an Account Angel and Advisor for on account usage and cost deduction plans. o Ensured the delivery of hard copies bills. o Collection: made sure that all the accounts pay their due bills on time. o Made payments deals with the customers. o Participated in workshops and UATs for new rate plans implementations and process enhancements. o Conducted monthly visits to my customers to update them with the new products and solutions which helped me to build strong communication and relationship with them. o Generated system reports and ran analysis to support my accounts. o Solved customers' problems and answered their calls regarding any inquiries. o Advised customers on available voice, data plans and solutions. o Activated / cancelled services upon customers’ request. o Sent bills by fax or e-mail. o Prepared and modified documents including correspondence, reports, drafts, memos and emails. o Provided general administrative and clerical support including mailing, scanning, faxing and copying. o Consulted new and existing customers for the best technology solutions based on their business needs. o Maintained electronic and hard copy filling system. o Assisted in resolving any customer related issues.

• Senior MNC(Multi National Companies) End user agentFull Time

• Job Details:o Provided the MNC End user’s with very high class service. o Handled their inquiries and complains. o Escalated the technical issues to the concerned departments and follow up with the customer once resolved. o Handled the MNC authorized persons after the accounts angels working hours. o Activated / cancelled the services upon the authorized persons’ requests. o Sent bills by fax or e-mail.