Wael Youssef Karnib

General ManagerFull Time

• Job Details:• Responsible for management of ten stores. Oversee performance of approximately 150 employees, including managers and assistance manager. Report to Director of store operations. • Work with store manager on budgets and management tracking. Open new stores and negotiate and set up contracts for purchasing foods, beverages, and maintenance with local vendors and service companies. • Prepared and submitted accurate financial reports, on a timely basis. Conducted regular and systematic inspection of gas and retail facilities, efficiently. • Ordered, procured, maintained and fixed pricing of products for sale. Managed inventory, controlled wastage, and handled order supplies. Assisted with handling and resolution of client issues and concerns, in a positive manner. • Maintained compliance with applicable government regulations and standards related to quality, health and safety. • Conduct coaching, counseling, and motivational sessions, and work with store managers on budget responsibility and projections. • Develop check list for opening , closing , safety, sanitation, security, and daily operations for use by manager in each unit

Service Manager Full Time

• Job Details:• Involved in daily contact with customers to troubleshoot and resolve problems pertaining to billing, unpaid balances, excessive charges or short payments, warranties, service contract renewals, and other service-related matters while maintaining good customer relations. • Audit travel and expense reports, process general vouchers, hours for payroll, and purchase orders for vendors. • Functioned as principal support staff person to Executive Director, providing comprehensive administrative and clerical support services. Organized and managed work schedule. • Coordinated communication flow with commission’s staff, public and private officials, and the general public. • Prepared Director’s scheduled events; organized and presented information in a useful format. • Coordinated problem resolution with clients, coworkers, and Supervisors.