KB
Karim Mohamed Hany Mahmoud Bakier
Service Delivery Coordinator online " Instashop & Talabat App" at Hyper Market Beit El Gomla
Haram, Giza, EgyptWork Experience
Service Delivery Coordinator online " Instashop & Talabat App"Full Time
Hyper Market Beit El Gomla
Jul 2023 - Present -1 yr, 11 months
Egypt , Giza
- Job Details:Service Delivery Coordinator via " Talabat & Instashop " & receive orders from both apps & Coordinator between clients and drivers & Verify that the customer's order has arrived & Change some product prices via apps & Follow up on orders until they reach the customer & Working to satisfy the customer and meet his requests and calling customer's for handling amy problem's and solve it's .Service Delivery Coordinator via " Talabat & Instashop " & receive orders from both apps & Coordinator between clients and drivers & Verify that the customer's order has arrived & Change some product prices via apps & Follow up on orders until they reach the customer & Working to satisfy the customer and meet his requests and calling customer's for handling amy problem's and solve it's . Skills: Service Delivery · Customer Support · Customer Service
Customer Service Representative & Call Center AgentFull Time
IBS Outsource " 140 Telecom Egypt "
Apr 2014 - Mar 2020 -5 yrs, 11 months
- Job Details:answer customer call's , respond to their inquires
( Call Center Agent & Customer Service )Full Time
Ecco Outsoucring '' Call Center Agent & Customer Service "
Jan 2012 - Mar 2014 -2 yrs, 2 months
Egypt , Cairo
- Job Details:Answer Customer's Call's , Respond To Their Inquires ,Confirmation with the customer on the line number and request ID number and personal data review with the client before running the line at the end of the call do I direct the client to call a 880 number to know or choose or change the rate plan
Customer Service Representative & Call Center AgentFull Time
Ecco Outsource " Activate Vodafone "
Jan 2012 - Mar 2014 -2 yrs, 2 months
Education
Bachelor's Of Social Service in Social Service
High Institute Of Social Service , Nasr CityJan 2003 - Jan 2007 - 4 yr
High School - Other
Ahmed Lotfy El-Sayed Secondary SchoolJan 2003
Achievements
I Hope To Became Supervisor Of Traffic Officer At Cairo International Airport
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Diploma Marketing Online
Alten Group·2020Amadeus booking ticketing airlines " Basic & Advanced "
Screen Training Center·2018ICDL
Cps IBM Center·2008ICDL Course
CPS IBM Center·2008