KB

Karim Mohamed Hany Mahmoud Bakier

Service Delivery Coordinator online " Instashop & Talabat App" at Hyper Market Beit El Gomla

Haram, Giza, Egypt

Work Experience

  • Service Delivery Coordinator online " Instashop & Talabat App"Full Time

    Hyper Market Beit El Gomla

    Jul 2023 - Present -1 yr, 11 months

    Egypt , Giza

    • Job Details:Service Delivery Coordinator via " Talabat & Instashop " & receive orders from both apps & Coordinator between clients and drivers & Verify that the customer's order has arrived & Change some product prices via apps & Follow up on orders until they reach the customer & Working to satisfy the customer and meet his requests and calling customer's for handling amy problem's and solve it's .Service Delivery Coordinator via " Talabat & Instashop " & receive orders from both apps & Coordinator between clients and drivers & Verify that the customer's order has arrived & Change some product prices via apps & Follow up on orders until they reach the customer & Working to satisfy the customer and meet his requests and calling customer's for handling amy problem's and solve it's . Skills: Service Delivery · Customer Support · Customer Service
  • Customer Service Representative & Call Center AgentFull Time

    IBS Outsource " 140 Telecom Egypt "

    Apr 2014 - Mar 2020 -5 yrs, 11 months

    • Job Details:answer customer call's , respond to their inquires
  • ( Call Center Agent & Customer Service )Full Time

    Ecco Outsoucring '' Call Center Agent & Customer Service "

    Jan 2012 - Mar 2014 -2 yrs, 2 months

    Egypt , Cairo

    • Job Details:Answer Customer's Call's , Respond To Their Inquires ,Confirmation with the customer on the line number and request ID number and personal data review with the client before running the line at the end of the call do I direct the client to call a 880 number to know or choose or change the rate plan
  • Customer Service Representative & Call Center AgentFull Time

    Ecco Outsource " Activate Vodafone "

    Jan 2012 - Mar 2014 -2 yrs, 2 months

    • Education

      • Bachelor's Of Social Service in Social Service

        High Institute Of Social Service , Nasr City

        Jan 2003 - Jan 2007 - 4 yr

      • High School - Other

        Ahmed Lotfy El-Sayed Secondary School

        Jan 2003 

      Achievements

      I Hope To Became Supervisor Of Traffic Officer At Cairo International Airport

      Skills

      • Typing
      • Microsoft Word
      • Customer Services
      • Microsoft Office
      • Microsoft Excel

      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • Diploma Marketing Online

        Alten Group·2020
      • Amadeus booking ticketing airlines " Basic & Advanced "

        Screen Training Center·2018
      • ICDL

        Cps IBM Center·2008
      • ICDL Course

        CPS IBM Center·2008
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